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@Rob-Marks Hi and welcome to the user to user forums. As such with no Magix staff here to help. Your best bet is to contact Magix Direct via infoservice@magix.net and give them the details. I will add @johnebaker to delete your email addresses as it

Music Maker

19 answers, most recent on 12/19/2022

RE: [Solved] Successfuly not activated

@Milan-Bartek The only thing you could do now is to open the program settings under the File > Settings menu and then click on the button to clean up the store. This will delete the cache of the store. Maybe it makes a difference. If not, I would

Music Maker

5 answers, most recent on 2/2/2024

RE: Storage Online Cloud for music producers

MM makes copies of each backup in 3 forms: Soundforge files/WAV files/HO files. I guess I could delete a lot of those once I've finished with the song and keep one version of each. What are HO files?

Video Pro X

9 answers, most recent on 5/10/2025

RE: Export Glitches: One Black Frame?

@Wayne-McIlvaine It could be... Zoom in to frame level and check the ending frame finishes exactly on a whole frame number. Sometimes files end at a point mid-frame eg at a half frame past the last full frame point. Here's an example. The left

Movie Studio

14 answers, most recent on 9/8/2025

MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

Good day to you all,I've been for weeks waiting on responses from Magix support team with no response.The problem is I followed tutorials on a known issue with the software crashing on startup, deleting data in %appdata% and at the same time

Movie Studio

11 answers, most recent on 3/18/2024

RE: Effects freezes program

All the effects. When I check Effects on top after Import. The whole program freezes up and need to use Task Manager to delete. Just clips from my GoPro 12....I used the same file on Vegas Pro 21 with no issue..Perhaps a re-install may solve the

Movie Studio

43 answers, most recent on 7/18/2024

RE: Can not trim or delete portions of audio

Had it been an end piece I wanted to trim or delete, that concern would not be there, but because it is at the start and this is not Audacity, I do not trust it or myself to get it right. @Eric-Elliott Do it a 100 times if you need to, there's

Movie Studio

5 answers, most recent on 1/17/2023

RE: [Solved] What happened to Auto-Ripple in v2023 (versus v16)?

Hi Jeff, Thanks for the response. Yes, I have noted it is technically not a true "upgrade" per se, but it is the successor, correct? Your suggestion didn't solve my issue immediately, but it lead me down a path to resolution, thanks! I discovered

Movie Studio

10 answers, most recent on 8/11/2024

RE: Timecode + Speed

@big_guitar Yes, there is something crazy going on there; the audio traditionally doesn't like being speed-changed a lot and that appears to be what is what is messing this up. If you delete the audio tracks for the image video and the timecode

Video Pro X

24 answers, most recent on 10/8/2024

RE: VPX Converting a Movie (MVD) to a Project (MVP)

@AAProds @browj2 John CB, thanks for the clarification that the movie needs to be exported first. I'm currently reviewing my current workflow and have decided to use VPX's capability of having multiple movies within one project. And while a movie

Movie Studio

18 answers, most recent on 9/6/2024

RE: I cannot enable the text to speech on Movie Studio 2024 platinum

@emmrecs Hi Jeff, Maybe this will be of some use to the forum members. It is possible that Text to Speech is not working properly. Usually this can be solved by deleting the "EBWebView" folder and then restarting the program. See: How to fix

Movie Studio

31 answers, most recent on 7/9/2024

RE: How do I redo an audio track in Movie Studio 2024 Platinum?

@Eric-Elliott Hi Eric, Screen shots please. Hiss can usually be eliminated. In your case, you can remove/delete it if there is no other sound, like your narration. You just trim it out. Basic editing. If the hiss is with the narration, the built-in

Samplitude

2 answers, most recent on 1/26/2025

RE: archiving complete project

Thank you SP. for your response, at present I have multiple projects, however, they are assigned their own file folder within the program as well as within a localized spot and are not scattered over the hard drive. let me see if I can put this

ACID

3 answers, most recent on 4/24/2024

RE: Acid Pro 11 Playback stutters, playback is 40% normal speed

@DJ_Leo I suggest you reset the program settings. Hold CTRL and SHIFT and double click on the Acid shortcut icon to start the program. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program

Photostory

30 answers, most recent on 2/25/2025

RE: How To Add Audio To Photostory Deluxe 2021 Slideshow

"CHECK THE LOWER TRACKS". That may be the solution. Sure enough, there was a copy of an audio file on a "lower track" (I have no idea how it got there) but deleting it does appear to solve the problem. Thank you. Now I don't want that problem to

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

For some reason, I can't edit my last post, only delete it. Strange. EDIT: Just realized that my bottom up image has an error - I left the audio for the first video on track 1 when it should be on track 2. John CB

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

This bug as started occuring, yet again! -_-I have attached screenshots showing it:As stated in my original post...There is no such file in existence on my computer named "end 1b".That was the name I assigned to project which I saved via MS, 3-days

Movie Studio

15 answers, most recent on 7/20/2025

RE: Playback Stutter MEP 2016 Plus

@CarpentersMate Hi Mike. This may not be a widespread user problem but from my own experience once this type of thing creeps into a project it is impossible to rectify. I don't know the cause and can't find a cure and I have tried everything.. Even

Audio Cleaning Lab

32 answers, most recent on 11/21/2024

RE: importing a stereo mp3 file into both tracks seprately

@johnebaker Hi John EB, My interpretation would be to drag the playback marker, which in VSCL creates a range... Yes, dragging creates a range, but when there is a range, you can't split or trim, you have to click on the playback marker or move it

Movie Studio

2 answers, most recent on 10/31/2023

RE: Where in Movie Edit Pro or Music Maker did I find the animated head?

Thank you but I already tried that. I'm wondering if I need to delete something and re-download

Movie Studio

One answer, on 12/6/2022

RE: [Solved] Disc Images - safe to delete?

@MikaS Hi The disc images can be deleted if you no longer need to produce further discs. Personally I create a Master disc from which I can replicate if needed, these are kept in a cool dark place in black cases. You can change the location in the

Movie Studio

5 answers, most recent on 7/3/2025

2nd try AI Media Management in Video Deluxe

I previously created a post on this but with the many replies, there was nothing on the AI media management in Video Deluxe 2026... My purchasing the update is based highly on the AI Media Management. I have found two big problems that I want to

Movie Studio

5 answers, most recent on 1/17/2023

[Solved] What happened to Auto-Ripple in v2023 (versus v16)?

I recently upgraded from Movie Studio Platinum v16 to 2023 on Windows 10 and so far I am pretty unimpressed. I understand change happens to products can grow, but I am finding things that were once easy and intuitive are no longer so. One that is

Movie Studio

43 answers, most recent on 7/18/2024

RE: Can not trim or delete portions of audio

@Eric-Elliott Hi Eric I fully agree with @browj2 and @Gid last comments, your English is not an issue here, it is the terminology and procedures that are different when editing videos. For example:- 'Split marker' is a term I am familiar in audio