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My excitement was short-lived. I managed to get the installer to run, only to realise that it stops somewhere. I then tried to disable my Windows firewall, but that didn't work. I then moved my laptop closer to the main WiFi connection, and also

Photostory

3 answers, most recent on 11/6/2024

RE: Cannot see Photostory Wizard

Yes, I can see the Wizards now. Thanks for your help. Much appreciated

ACID

2 answers, most recent on 2/4/2025

Cannot see files in explorer

I just installed Acid Pro 11. I cannot find any of the files in Explorer. There are folders there, but no files are visible.

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@CubeAce 😂😂🤷‍♂️ I don't remember ever seeing that msg but maybe I did at some point in the past, I have VP18, 19, 20, 21 & 22. . & why you still can't get the audio in VPX 🤷‍♂️. Did you restart the PC?

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

@Matth Hello Matth, It's unfortunate that you haven't been able to resolve your issue (yet). As a moderator, I see that you changed your name from Matthew-Hopcropt to Matth on August 26, 2025. Did you also happen to change your email address?You

Video Pro X

33 answers, most recent on 9/25/2024

RE: Under Effects, using "Auto-exposure" doesn't tell you what it has done

@AAProds You can see on the clip what effects you have activated. See image Greetings,Rob

Rescue Your Videotapes!

20 answers, most recent on 11/23/2025

RE: Windows does not find drivers for the video grabber usb device

I tried full reupload for the software and now it shows like thisin device manager, i dont see it anymore in the audio, video, gamecontrollers panel and it does not show up here in software. @johnebaker

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

@Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind, if any. I have uninstalled everything except Video Pro X16. I have no

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@Bart-0251 Because you're in a Magix forum? That's not a very smart reply, considering what I wrote earlier. I am talking about applications on MY system. Everything else functions as it should, including demanding software like the Adobe CS apps.

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote

Movie Studio

17 answers, most recent on 9/25/2023

[Solved] Spacebar not stopping where I point to .... and where is tech support

After a long hiatus with no video editing, I recently began using it. (Just tried using 2023 a short time ago, but it was always crashing, even at loading.) Using Windows 10. Now trying the 2024 test version. So far, no crashes. My major problem at

Movie Studio

6 answers, most recent on 3/21/2025

RE: V. 25 - Timeline Disappeared - Movie Studio 2025

Thanks for the reply, but the magnifier wasn't on. I often use it, and I'd know it's "on" because it effects both monitors, AND I see its one line menu bar. 😇

Movie Studio

9 answers, most recent on 6/8/2025

RE: Update plugins

@bjtap Hi I think you are going to have to wait and see what VideoDeluxe 2026 with after it is released. Any thoughts at this moment in time would be speculation, conjecture and/or assumption. John EBForum Moderator

Movie Studio

5 answers, most recent on 9/3/2025

RE: Question: How to add new font to Magix Movie Studio 2025 in Windows?

It wasn't the first time rebooting, but it was the one that counted. Question.. back in the 1980s and 1990s, computer user groups existed where people could hang out and see what the other is doing - learning from each other. Do they have any groups

SOUND FORGE

2 answers, most recent on 9/1/2025

Software is glitching.

I have SOUND FORGE Pro Version 11 (Build 299). Recently I am encountering glitches which make it difficult to impossible to edit my music. Fade-outs don't work. Sound stops entirely (even though I can see the graphic displayed on my monitor still).

SOUND FORGE

30 answers, most recent on 1/29/2025

RE: Removing of Back Ground Sound

@Theuns-Serfontein Hi, OK, you have it open now. I see that you have RX Voice Denoise. Try that as well, even just to see which version that you have. Strange that you don't have more third party effects. When you purchased SF Pro, was there

ACID

32 answers, most recent on 9/25/2025

RE: How to cancel subscription?

@Gezi84 Please read ALL the earlier posts to this thread. If you do, you will see that there are NO MAGIX STAFF present here, just fellow-users, so there is nothing we can do to assist you to cancel your subscription, sorry. And we can do nothing to

ACID

9 answers, most recent on 11/16/2023

[Solved] ACID Music Studio 11 users feedback and info!

Hello ACID Music Studio 11 users! Can I get some feedback and info on your use and experience with AMS11? -Working good? -Most recent updates/fixes? Does it seem like its being supported currently like Music Maker seems to be with fixes and

Video Pro X

9 answers, most recent on 12/10/2025

RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a

@JIM-MAXIM In addition to what @AAProds (Al) has suggested, I see from the image of the error report that the problem images are saved to your OneDrive. Use of any cloud storage service whilst editing, exporting etc., of video and/or image files is

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis Hi Jak See this topic regarding Smart Copy and how finicky it is. John EB Hi John, Yes, but I really don’t understand why it would say there are effects active when they’re not?

SOUND FORGE

10 answers, most recent on 2/17/2025

RE: Can SF 7 be uninstalled and reinstalled?

Thanks for the fast reply. I checked my Magix account, but didn't see any download option. Did I miss something or do it wrong? Did I look in the wrong place?

Movie Studio

4 answers, most recent on 11/8/2023

RE: [Solved] Movie Edit Pro 2021

@Mike3914 Hi Thanks for the laptop specs, somewhat similar to my Lenovo with respect to having 2 GPUs available. Check that the drivers are the latest versions: Intel UHD 630 - 31.0.101.2125 GTX 1650 - 546.01 (31.0.15.4601) Do not trust Windows