Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@emmrecs Hello Jeff! Thank you SO much for responding to my post and providing the customer service details. I was finally able to contact them and they helped me solve the problem. Just in case anyone else has this problem... I was trying to log in

Web Designer

4 answers, most recent on 10/1/2021

RE: [Solved] Getting latest update

@Jack-Eccles Welcome to the Magix user to user forums, so not a contact for any Magix staff. Because these are public forums you should never post confidential, personal data, like your email address here. Hence I have edited your post. To which

SOUND FORGE

3 answers, most recent on 8/5/2021

RE: [Solved] Dell Sound Forge License Key to Product Code

@Gregory-Peck Hello, Welcome have you tried this method here Forum Moderator

SOUND FORGE

One answer, on 8/4/2021

RE: [Solved] Sound Forge 365 and new or additional computers

Hi @Jimrin, Sound Forge 365 can only be activated on one (1) PC at a time. You can deactivate it though on the original PC and re-activate it on a new PC. This should be in your Magix Service Center account settings. Deactivate may be in the Sound

SOUND FORGE

3 answers, most recent on 7/28/2021

RE: [Solved] This serial number has already been registered to another email addres

Assuming you purchased the software from Magix, check the email address you are using is the same as you purchased the software with. It may be different than the one you use for the forum. Otherwise you will need to contact Magix customer

Off topic

2 answers, most recent on 7/27/2021

RE: [Solved] How Do I Transfer Magix Software To A Newer Computer

@Steven-Price Go to https://www.magix.com/int/support/my-service-center/ and enter your e-mail and password. Then click on "My Products" and scroll down for your version of Photostory. There you can download the installer and also deactivate the

Video Pro X

3 answers, most recent on 7/25/2021

[Solved] Update service for Video Pro X 17.0.3.68 and can't contact Magix

Hi, I got the Video Pro X on August 15, 2020, which includes 1 year of Update Service. Today it is July 25, 2021 which is within the year of Update Service.But when I try to update the program, it asks me to pay to extend the service even though I

Movie Studio

15 answers, most recent on 7/19/2021

RE: [Solved] Reinstallation of Movie Edit Pro 2021

@LightfireCreative What was the exact date on which you purchased MEP 2020? The update Service runs for exactly twelve months from that date. If that service expires and you choose not to renew it and then find yourself in the situation that you

Movie Studio

15 answers, most recent on 7/19/2021

[Solved] Reinstallation of Movie Edit Pro 2021

Hi, Last year I purchased Movie Edit Pro 2020 with the promise of a 1-year upgrade service. A couple of months after I purchased MEP 2020, the newer 2021 version arrived and I updated to it through the included upgrade service. I understand it

SOUND FORGE

2 answers, most recent on 7/13/2021

RE: [Solved] Sony Movie Maker Serials Invalid

I do not think SCS (Sony) versions of Sound Forge and Vegas can still be registered off-line. Otherwise all the SCS user info was ported over to Magix in 2016-17, so activation of legacy versions online can still be done. You must use the original

Music Maker

One answer, on 7/3/2021

RE: [Solved] transfer magix music maker version 28.0.3.51 from laptop to pc

@Jemaine-dinkha Go to https://www.magix.com/int/support/my-service-center/ and enter your e-mail and password. Then click on "My Products" and scroll down for your version of Music Maker. Download the installer and install it. Then start the program

Xara Designer Pro

2 answers, most recent on 6/21/2021

RE: [Solved] No access to online catalogue

@briadair Hi Brian, Not sure what you mean, however, if you download everything possible from the on-line catalogue before expiry, everything will still be in your Local Design Gallery. I did and everything is still there. I have version

Web Designer

2 answers, most recent on 6/7/2021

RE: [Solved] Your Update Service has expired, so you cannot activate this version

@melimatelie Welcome to the Magix user to user forums, so not a contact for any Magix staff and the software is not ours. I'm not sure I completely understand what you are asking but I think you have just reinstalled your version of Web Designer on

Web Designer

2 answers, most recent on 6/7/2021

[Solved] Your Update Service has expired, so you cannot activate this version

Hi.My Update Service has expired yes, but I was still using the program, without the updates. No I updated my pc and cannot open the program. I deactivated the pc I had at my account in Magix Center, but I cannot register the new one. I don't want

Other products

One answer, on 6/3/2021

[Solved] vegas image and efx do not open ;(

I have written to you before quite angry that both image and fx which I bought as part of Vegas post product do not open stating that the product needs to be activated. IT HAS BEEN ACTIAVTED FOR MONTHS

Xara Designer Pro

3 answers, most recent on 5/24/2021

RE: [Solved] Recently updated product is nagging me to update again.

@guru I think you can happily ignore the reminder notification but, to be certain, you could log into your Magix account go to My Products and check the details there of when your current Update Service for XDP is set to expire. If there is a

Xara Designer Pro

3 answers, most recent on 5/24/2021

[Solved] Recently updated product is nagging me to update again.

I renewed my update service for Xara Designer Pro X on 4/16/21 and today whenever I start the program a pop up appears trying to get me to renew my update service again and save 66%.

SOUND FORGE

One answer, on 5/10/2021

RE: [Solved] Sony Registration no longer works

Welcome to the Magix Sound Forge users forum @David-Loring. Yes, SCS (Sony) registration no longer works, everything was ported over to Magix upon the acquisition in 2016-17.Download the latest (last) build 507 of Sound Forge Pro 10 from Magix. Log

Xara Designer Pro

4 answers, most recent on 5/2/2021

RE: [Solved] Migrated to faster computer but missing the last patch to DPX

@Bob-Harper Hi Bob In the document I linked to, Update Service item 1 states - 'if you re-install your product on a new computer after the Update Service has expired then the new installation will fall back to the version you last purchased' Hence

SOUND FORGE

10 answers, most recent on 4/19/2021

RE: [Solved] Upgrade from SF11 to SF 15 not working

It was my very expensive firewall after all. My IT service had to create a new rule to allow this type of file. Thank you for your help.

Photostory

6 answers, most recent on 4/16/2021

RE: [Solved] Purchased the latest upgrade Yesterday

@alan-johnVogel Thank you for the additional information. It is clear that you have paid for the Update Service and should, therefore, be able to update to the latest version. When the update fails do you see any error message? If so, can you tell

Photostory

6 answers, most recent on 4/16/2021

[Solved] Purchased the latest upgrade Yesterday

Prior to this before upgrading my existing system crashed and the I sent the crash report. I restated the application and same thing. After purchasing I received the confirmation email and receipt and went through the process on the screen that came

ACID

4 answers, most recent on 5/19/2026

RE: [Solved] Acid Pro 7.0

@billy-page Hello, Welcome Magix took over Sony products in 2016 and still support customers of Sony products. If you go to the Magix Service Center here check "my products" to see if Acid Pro 7 is listed. My Acid Pro 7 and download link is still

SOUND FORGE

4 answers, most recent on 4/9/2021

RE: [Solved] Noise reduction grayed out

Was the 'Noise Reduction Pack' (formally known as NR-2.0) check-marked on the installation manager when you initially installed SFP-15. In any case you can reinstall it . Run the install manager and only check-mark the NR Pack. The install manager