Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Music Maker
22 answers, most recent on 3/20/2025
RE: New Install; Music Maker 2024 - Laggy and Crashes

I don't know if you have this issue any longer, why are you using bitdefender when you have a perfectly good running antivirus and network firewall. All you have to do is to help yourself and learn to work them.

Off topic
13 answers, most recent on 2/27/2026
Payment not received email

I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have

Music Maker
No answers, created on 4/13/2025
Export issues

Hi, When i export my track as an MP3 from music maker at the start of the recording in my files there is a quick echo of the midi recorded piano in my track. Does anyone know how to prevent this, Thanks

ACID
9 answers, most recent on 11/25/2024
RE: Install Error -2147163964

@Ayo Hi Thanks for the feedback, that is an unusual issue with VS. John EB

Video Pro X
4 answers, most recent on 5/23/2024
[Solved] Purchased Magix Store audio (ogg) files not found

Hello is there any fix to this recurring issue on Video Pro X (16 & older) that when a project is loaded with Magix store content could not be found YET it is in the path that it was originally installed in AND present! I thought the current

Off topic
163 answers, most recent on 6/12/2026
RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. @instrumentally @ericlnz @pjleese @David-Robinson5527 @Craig-milne Hi All I received some communication from Magix this morning and the I.T department have been made aware of said support issues and tickets closing

Movie Studio
25 answers, most recent on 10/8/2025
Issues with MAGIX Video deluxe 2026 Plus

Hello again! I am back, plagued yet again with technical issues! Figured I'd just pop in and see if these are known issues, or if anyone else is experiencing them, or if there's already a solution... Number one, I'm having problems with my tracks.

Video Pro X
3 answers, most recent on 11/8/2025
RE: VPX17 Dragging video clip from timeline to Project Temp Folder

@browj2 Hi The last entry was a range dragged from the timeline to the PTF which was the only one to replicate the issue and I get 1 button only. An odd bug, the PTF is treating it as a movie (individual timeline) ! John EB

ACID
16 answers, most recent on 4/27/2026
RE: ntdll.dll - ACID doesn’t start

I've been having this issue since yesterday after I updated my Intel Drivers. It was working absolutely fine before the driver updates but now I'm unable to get it to launch at all. I've tried basically everything, rolling back driver updates, clean

SOUND FORGE
8 answers, most recent on 2/4/2026
Sound forge pro 18_plugin chain issue

Hi,when using the plugin chainer, the settings of each effect in the chain are reset to default if I close the plugin window. When I open it again to modify or fintune it, the settings are reset to default, not those I entered before closing it.

Other products
2 answers, most recent on 2/12/2026
RE: [Closed] Reuse another License from my original computer

@MARCELO-MOREIRADOSSANTOS HI I have removed the image showing the VP serial number. @SP. has given you the solution to the issue you are having, however please note: Vegas products have their own forum, link is at the bottom of this page, any

Other products
One answer, on 12/8/2024
Magix Independence Pro

I purchased Magix Independence Pro. During the download process, I only get Magix Independence Standard. Is anyone else having the same issue?

Music Maker
3 answers, most recent on 4/5/2024
[Solved] Upgraded monitor, same PC.. Resolution issue, some help, please

Got a 4k monitor and had to reinstall new version of Music Maker due to updates. and I get a message every time I start up the program: "The program cannot be displayed correctly. please increase the screen resolution or decrease the display zoom.

Photostory
20 answers, most recent on 2/28/2026
RE: Photostory 2026, "RC String 8875 not found"

I admit defeat. For the 3rd or 4th time the bots say they have insufficient information to understand my problem so can I please send everything about the issue and the PC yet again. I have done this several times under the same case number. I

Movie Studio
12 answers, most recent on 9/15/2025
RE: Does MovieEditPro Premium support LUT?

@magix_dr Hi . . . . I first need to clarify the issue with my licence with the MAGIX technical support department. . . . . Have you raised a support ticket or sent an email to infoservice@magix.net? Did you try dragging a LUT onto a video clip in

SOUND FORGE
One answer, on 12/5/2024
RE: Recording

Hi @Chris-Tyas and welcome to the Magix Sound Forge users community. Second issue is that recording has begun to just stop after 3.5 minutes. Incredibly frustrating and no idea on this Check the 'View, Record Options' settings. The timer or another

SOUND FORGE
29 answers, most recent on 9/16/2025
RE: SF 11 refuses to start, even full re install

Hi again, tried to uninstall using Revo as you suggested, I did reboot and then run installer as adminDuring install I awas on a loop with this error: it seemed to be an issue with the izotope component so I did cancel, install seemed to resume and

SOUND FORGE
5 answers, most recent on 7/17/2023
RE: [Solved] Activation issue / Reinstall SoundForgeStudio16

Hi All, I installed the file from Japanese reseller then the issue solved. It was bit annoying because I have to download whole package. There are something different between MAGIX one and local reseller one. Solved anyway ! Thank you all !