• Photostory

  3 answers, most recent on 8/29/2022

  RE: Create/Modify Chapter for Photostory
  @int5749 Hi Photostory's (PS) 'chaptering system' is more like using a slideshow projector where you can advance through the scenes one at a time or play them all in sequence. PS assumes each individual image, or video, is a scene (chapter) and
• Music Maker

  2 answers, most recent on 5/30/2022

  RE: I have received an error message upon activation
  @christopher-mar Hello. This is not support but a public user forum without any Magix staff. Please edit your comment and remove your personal data. You cannot activate Music Maker via the Magix website. You need to start the program on a computer
• Movie Studio

  9 answers, most recent on 12/5/2025

  RE: HEVC Codec Activation #
  @Suzy-Williams Hi Suzy Were you importing HEVC videos into MEP 2020 when it was installed on the old computer? If so then you should have an email from Magix with the serial number for the codec activation - the serial number begins with HEVCIC- If
• Movie Studio

  9 answers, most recent on 12/5/2025

  HEVC Codec Activation #
  I have purchased a new computer and I have installed Magix Movie Edit Pro Plus 2020 to my new computer, however, once in the editor, I am getting a pop-up message to enter an HEVC Codec Activation #. Where do I find such a number?
• Video Pro X

  25 answers, most recent on 3/25/2023

  RE: [Closed] VPX13: Can I use D-Cinelike? (DJI Mini 3 Pro)
  @Colorz Hi It is possible that upgrading to VPX 14 has tipped you computer system over the edge or the setup is not correctly configured for the CPU, GPU combination. What is your computer specification, Windows version and program version number,
• Movie Studio

  One answer, on 5/26/2022

  lost down load blown up computer no record on my end of license number
  i need to re down load my movie studio ?
• Music Maker

  9 answers, most recent on 5/25/2022

  RE: can't activate, where is computer ID# found?
  @Lawrence-Stutz There is some confusion about the computer ID. The computer ID is not a number you can find anywhere. It is only shown by performing an offline activation in a Magix software. This isn't possible with the current version of Music
• Xara Designer Pro

  10 answers, most recent on 4/13/2023

  RE: Upgrade
  @Carlton-Munday Hi, Under the original Xara when you paid money you got to keep what you paid for which included the upgrade No, that never happened - you never got an upgrade, updates only to the same version. Prior to the start of the Update
• Movie Studio

  17 answers, most recent on 5/27/2022

  RE: Suddenly MEP/MS has stopped remembering I've registered the program.
  @me_again @emmrecs @johnebaker Hi Andy For some reason today MEP2022 has started asking for my reistration number to activate the program before use. It accepts it OK but forgets it on closing. I have a copy of VPX7 on my computer and it has done
• Music Maker

  9 answers, most recent on 5/25/2022

  RE: can't activate, where is computer ID# found?
  @Lawrence-Stutz The Computer ID is normally needed only if the user is attempting to create an off-line activation; i.e., the computer where the software is installed is not connected to the internet. Otherwise no such number is needed for standard
• Video Pro X

  2 answers, most recent on 8/30/2022

  RE: Error Access Viloation
  @Keith-Poggemeyer Welcome to the Magix user to user forums. Unfortunately, you have given us very little information to use in an attempt to help you! So, exactly which version of VPX do you have? Then, please tell us a lot more about your computer
• Samplitude

  5 answers, most recent on 5/23/2022

  RE: Samplitude Crashing
  Response to SP. Checked my RME interface and discovered that my drivers were not up-to-date. Have done that. Am now recording another "crash test" to see if that fixes the problem. Also, found in in the tab: File-Program Preference - Playback
• Video Pro X

  One answer, on 5/23/2022

  [Closed] Reactivate Vegas Pro 19
  I purchased Vegas Pro 19 on 05/17/2022 order Removed by Moderator, I downloaded the software, installed and activated Vegas Pro 19. I was able to activate, open and use Vegas pro for a few days. A week later my computer crashed, no fault of Vegas
• Music Maker

  2 answers, most recent on 1/30/2023

  In app links are broken!
  Clicking "enter serial number" does nothing. Clicking on the price tags on things in the in-app store does nothing. I JUST purchased the premium edition from the website, and I cannot upgrade my software because it wont let me enter the serial
• Music Maker

  One answer, on 5/20/2022

  RE: Crashes
  @Sanna-Dilawar Hi . . . . Magix Music Maker 2022 to the 30 patch update . . . . What is the full patch version number, this can be found on the Start screen or under Help, About ? . . . . There is distortion whenever I try to play anything . . .
• Video Pro X

  17 answers, most recent on 5/21/2022

  RE: Video Pro X 14 Released - What's new? Bug fixes?
  @browj2 @Zkuggi I concur fully with the fact that personalised settings do NOT transfer to the new version! Thanks to both of you for the heads-up on this - I only installed the new version today - so was able to take screenshots of the most
• SOUND FORGE

  26 answers, most recent on 5/17/2022

  RE: Sound Forge 15 Pro - Equalizer
  Thanks so much. I had issues with the download. There was some huge file that hung up the download for 4 hours. Everything else installed ok, so I restarted computer and Sound Forge opened fine. I forgot about the other two serial numbers. I found
• SOUND FORGE

  One answer, on 5/9/2022

  ERROR 2147163964
  Sound Forge Pro 11 MIcrosoft Surface Pro 7 12gb RAM 1TB SSD Windows 10   ERROR 2147163964 comes up partway through install, Does not get to point of entering license number. Module C:\Program Files (x86)\VEGAS\Shared Plug-Ins\Audio\sfppaCK1.dll
• Movie Studio

  3 answers, most recent on 5/6/2022

  [Closed] Reactivation
  Reinstalled Movie Studio Platinum 16 to the same computer as before uninstalling. In activation, serial number, e-mail address were required, which were entered (serial #, the one shown in my registration record today), and the yellow "activate"
• Movie Studio

  7 answers, most recent on 5/8/2022

  RE: MY MOVIE EDIT PRO 2022 CANNOT BURN TO DVD
  @choplife Hi Did you get any error messages when the crash occurred? If so, what was the full error message? To get the burn data from the logfile - use File Explorer browse to the
• Movie Studio

  10 answers, most recent on 5/4/2022

  RE: MEP2016 Plus (or) Later - Suitable Desktop
  Dell computers are still "throwaways". There are other options out there in the pre-built land that use standard parts for ease of upgrading. Gamers Nexus has done several videos on Dell's pre-builts including the $5000 Alienware computer. They've
• Music Maker

  4 answers, most recent on 5/3/2022

  How to Link Registered Serial Code to Installed Music Maker?
  I'm missing all premium features after activating via my serial/activation code. The program says I've already used my activation/Serial code when I re-enter it, but when I go into the MAGIX Service Center and click on my Serial Number/Product Key
• Web Designer

  5 answers, most recent on 5/2/2022

  RE: Lost password
  @NeilG Thanks for the additional information. I suspect that registration information is likely to be held in the Registry of your old computer, possible in an encrypted format. In your situation I think you must email infoservice@magix.net, explain
• Web Designer

  5 answers, most recent on 5/5/2022

  RE: Upgrade option runs every time I open web designer even though i have
  My computer is a Microsoft Note. Anti Virus Trend. Windows 11 Pro. `16gb ram Xara tells me i have Xara Designer Pro X 18.5.0.63630  DL x64 Jan 10 2022. not 190000 Even though i have done the upgrade a number of times. I have never had this problem