• Web Designer

  One answer, on 10/2/2025

  My index page doesn't upload
  Hello, for the past two weeks I have been having problems with my index page, as I cannot upload it to the website. The other pages can be updated, but when I try to publish my index page, the result is a different page. Can anyone help me? (I'm
• Music Maker

  10 answers, most recent on 10/19/2025

  RE: File suddenly will not open!
  @Alex-Belobraydich @gjonny suggested you look for backups of your project file. Did you do this? With what result? With reference to the file named in your screenshot, I suspect it may, unfortunately, be corrupted and so not readable by MMM. If it
• Video Pro X

  6 answers, most recent on 8/7/2025

  Problem download video using FIREWIRE
  Messages come and I don't know what to do.
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Closed] Crash Log does not open
  @Can-Dive Hi, I have to agree with Al, but would just add - why would you turn off both monitors and exit the program? And then turn on the Source monitor first? Pretty obscure bug IMO. Given the circumstances with Magix, I would just concentrate on
• Music Maker

  6 answers, most recent on 5/28/2023

  RE: [Solved] Update fail - Files in use error
  The problem has been solved: I found the latest update for Windows 64bit today (Moments 3), and once I did that and rebooted, I tried to update MMM 2021 again and it worked this time. Yay.  
• Off topic

  2 answers, most recent on 12/21/2025

  RE: [Closed] Transfer my account Selling: SF Pro 18, Acid pro 11, and Vegas Pro 22
  @RHRead The problem is that Magix support is currently very hard to reach. Here are many reports that they currently don't respond. You definitely need support to free up all licenses in your customer account. I suggest you try to get in contact
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  You mention "computer", then you mention "laptop". Are these two different machines? The program however is renaming every file to "end 1b". I've explained why VDL does this. I do agree that the movie name should not be changed to "end1b". Try a
• Video Pro X

  32 answers, most recent on 1/18/2025

  RE: "Missing" audio in VPX16
   @CubeAce @johnebaker @browj2 Hi Ray, John and John, Many thanks for confirming the problem! I did download and install the Beta version of VideoAI but the problem persists, so I've "thrown it back" to Topaz, and also offered them the same clip as
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  @Steve-Jones3743 Hi, I second what has been said that you shouldn't be having problems but from your description I suspect the gif might be the problem, I have gifs that work & some that don't. If you can export that gif out as a video
• Music Maker

  2 answers, most recent on 1/4/2024

  [Solved] Poor audio playback
  Hello I'm having a problem with the sound output/playback in the MusicMaker 2024 program. I got 3 new sound packs today and installed them, but when I tried to use the sounds they were full of background static and the rhythms and tempos were off.
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Maybe try the following: Install a virtual machine software, for example VirtualBox or VMware. Download an ISO file from Microsoft and install Windows 10 or Windows 7 in the virtual
• SOUND FORGE

  5 answers, most recent on 9/15/2023

  [Solved] SoundForge Pro (11) issue with seeing iZotope RX plugins
  Having changed over to a new computer, my SoundForge no longer sees the plugins for iZotope RX. I believe that they are located in the correct folder to be referenced by SF Options/VST set up. I can also see them being scanned, however, they do not
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @me_again Hi Andy. So there could still be a problem with using V6 with MMS 2025? Ray.
• Movie Studio

  5 answers, most recent on 7/9/2025

  Magix Support or Lack Thereof
  I have 3 inquiries to support dating back over a month now with the only reply being the automatic reply stating we will get back to you within a few days. Anyone else having this problem? Barry
• Movie Studio

  2 answers, most recent on 1/11/2026

  Reactivation problems
  Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the
• Music Maker

  6 answers, most recent on 6/27/2023

  RE: [Solved] Controllers found to work well with Music Maker ?
  @GRB Technically all MIDI controllers should work fine. The problem is, that Music Maker only has very limited controller support, for example for the live pad feature (which sometimes also doesn't work correctly). So, it might be a better idea to
• Audio Cleaning Lab

  3 answers, most recent on 9/7/2023

  RE: [Solved] Instal problem
  @MICHAEL-EATON Welcome to the Magix user to user forums. This is a new problem to the forums, I think, but there are two possible causes for what you see: Is your 365 subscription still active and fully up to date? (Perhaps more likely), 365
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm If you see a preview you are basically good to go. Have you tried to record with another software, for example OBS https://obsproject.com/ or the new trial version of Magix Video Deluxe or Magix Vegas? Maybe the software version of Rescue
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Hi, I'm using ACID Pro 11 Suite 11.0.2 build 21 and the latest version of Izotope VST3 plugins such as Neutron5, Ozone 11 advanced can't be loaded. According Magix support I'm the only one who encounters this problem. Is it true? Magix support
• Rescue Your Videotapes!

  4 answers, most recent on 9/23/2025

  Video easy Video Saver 8
  I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  Danke für den Tip habe immer wieder gefragt ob das Problem Zeitnah zu lösen ist. Ich werde aber nochmals nach einem Menschlichen Support Mitarbeiter fragen, So ist das nun mal mit der KI (künstlichen Iteligenz) wenn die PI(persönliche Inteligenz)
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @browj2 Hi John, I've just tested this on my Win 11 (same build as you) with same build of VPX17 and the first thing I see is a screen asking me which app (VPX17 or VdL 2026) I want to use to open it, and whether "Always" or "Just once". Clicking on
• Audio Cleaning Lab

  No answers, created on 8/24/2025

  Audio Cleaning Lab 15. Input sound problem with Windows 11
  My input via a Behringer module works fine on my old Win 10 laptop but all I get on my new HP one running Win11 is an intermittent blip noise. I have tried altering settings and apparently my drivers are all up to date. Any suggestions?