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@Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales

Movie Studio

2 answers, most recent on 3/6/2024

[Solved] Issues exporting split video as ONE full-length video

I'm having a video exporting issue.I have the trial version of Magix Studio 2024 Platinum. I have a single video clip on a single track. I split the video clip into 2 to remove some unneeded footage in the middle and slid the 2 clips together with

SOUND FORGE

8 answers, most recent on 7/1/2025

[Solved] Error while writing noise sample file! - Audio Cleaning Lab 4

I followed the guidelines ofhttps://www.magix.info/us/forum/error-while-writing-noise-sample-file--1299643/#ca1787289 but did not work,I disabled the antivirus,but did not work.Does this error have a solution or not ?The program is inoperable in

Movie Studio

6 answers, most recent on 12/9/2025

RE: [Closed] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

Hello (to both of you), but yes, I was using the latest studio driver (591.44)I will downgrade now though accordingly.*Is this issue a Magix glitch though, (which Magix are planning to fix) | Or is the issue on Nvidia's side?

Movie Studio

2 answers, most recent on 6/26/2023

[Solved] Does Video Deluxe Plus allow capture from a video capture card?

Greetings. I have an HDMI video capture card (input to laptop by USB 3) with which I can view the videos in VLC by choosing the correct device (Mirabox Capture) using the Emdia > Open Capture Device menu item. Can I do this in Magix Video Deluxe

Movie Studio

One answer, on 10/9/2025

RE: Movie Studio 2025 Suite Download

@Dusko-Makivic Welcome to the Magix user to user forums. When you bought the software there was a link in the email to download the software. If you have previously installed and registered the app go to your Magix account, log in, go to My products

Movie Studio

7 answers, most recent on 6/5/2025

RE: Worked fine …until app wouldn’t open

@John-Crooks Hallo John, Here is an addition to @emmrecs Jeff's answer. If you have installed Magix Update Notifier (connect), remove it and if you use it, install the latest "MAGIX Update Notifier" (Connect). See: Updating / Configuring "MAGIX

Photostory

One answer, on 10/8/2025

RE: non trovo ul numero di serie su photostory deluxe 2024

@ferruccio-b Benvenuto nel forum degli utenti Magix. Dove e quando hai acquistato il software? Se l'hai acquistato direttamente da Magix, avresti ricevuto un'email di conferma con il numero di serie. Se lo hai installato e registrato, il numero di

Movie Studio

37 answers, most recent on 6/7/2025

RE: Yoo Hoo! Here comes Magix Video Deluxe!

Hello, @Reyfox, @AAProds, @me_again, @johnebaker, @johnebaker, When was Magix released? Magix products and services were first offered in other European countries and the US from 1997 onwards. In 1997, the company's first video editing software,

Other products

One answer, on 2/12/2026

RE: [Closed] VEGAS PRO 22.0 crashes when opening some tabs

@Cantavanda Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/ and follow the advice given there. This thread will be closed. JeffForum Moderator

Movie Studio

6 answers, most recent on 8/29/2025

RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025

@Henorm Sorry to hear that. There has been a lot of misinformation about the true upgrade path from Magix and what it entails that included for a short while an offer from Magix to upgrade to Vegas Pro at a cheap price for those not wishing to go

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 I feel this is going around in circles, I have stated what you should know and that it is now in the hands of Magix. We Moderators cannot twist their arm or make any demands, the full power and future of Magix lies within the

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

@Endre-Nagy Magix will keep supporting the legacy software (everything that's been released prior to 2026). Supporting here just means that you can download and install it. They will be no bugfixes or anything like that. Exactly. (On Boris FX

Off topic

One answer, on 10/2/2025

[Closed] Every day Magix spams me with the same email

Every day Magix spams me with the same email. I can unsubscribe but it does so for all information from Magix. What if I want information just not the same thing every &^%^&#&*% day? I don't see anywhere email notification settings

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. I did send these email accounts a message with the question of how and

Video Pro X

One answer, on 10/13/2025

RE: [Closed] vegas pro 22 crashes on startup

https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/

Video Pro X

One answer, on 10/13/2025

RE: [Closed] Cancel subscription

https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1239166/

Off topic

8 answers, most recent on 10/17/2025

RE: serial number at purchase

@Dav-Ciz Go to your Magix account https://www.magix.com/us/support/my-service-center/ Under My Products look for your Sound Forge18 where you should find the serial number (activation number).

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

I also have this problem. I am using Magix Movie Studio 2025 Suite.

Samplitude

4 answers, most recent on 7/31/2023

[Solved] X5 and 365 - Problems

I just had a computer crash (magix mm 2023 was on the crashed computer), so my 2nd computer has Samplitude X5, and compared to Magix MM it is chalk and cheese in terms of Automation. No matter what I did with X5, the audio recording is distorted,

Other products

5 answers, most recent on 9/30/2025

[Solved] Independence Pro 3.5

I purchased Independence Pro when it was originally Yellow Tools. The software was originally 3.1 then you had to manually upgrade to version 3.3. Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I

SOUND FORGE

2 answers, most recent on 12/2/2025

RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22

@Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest

Other products

One answer, on 3/17/2026

RE: MAGIX Photostory deluxe 2025

@George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator