• SOUND FORGE

  164 answers, most recent on 9/27/2023

  RE: Feedback on SOUND FORGE Pro 16
  @rick-a Hi Try increasing the audio playback buffers numbers and/or size - clicking in audio on playback would indicate the computer is struggling to process the audio. John EBForum Moderator Thanks John. I'll try that next time the problem
• Web Designer

  5 answers, most recent on 5/5/2022

  RE: Upgrade option runs every time I open web designer even though i have
  @Haydn-Madigan Hi In addition to @emmrecs comment, if you have already upgraded to the v19.x.x.x version, what is the version number as found under Help, About? The program thinks you have not upgraded so there may be another issue - what is the
• SOUND FORGE

  164 answers, most recent on 9/27/2023

  RE: Feedback on SOUND FORGE Pro 16
  @rick-a Hi Try increasing the audio playback buffers numbers and/or size - clicking in audio on playback would indicate the computer is struggling to process the audio. John EBForum Moderator
• Photostory

  One answer, on 5/2/2022

  RE: Refund Requested for product that keeps crashing
  @Karen-Egley Welcome to the Magix user to user forums. Since there are no Magix staff here you need to contact the seller from whom you bought the software. If it was direct from Magix you should email infoservice@magix.net and request the refund.
• SOUND FORGE

  5 answers, most recent on 5/2/2022

  Old version of Software = Old Sony Serial Number How to get a Magix #
  Hi!I'm hoping that someone can help me out.I have Sound Forge 10 which means I have a serial number that Magix does not recognize since it was created when it was under Sony. Is there a way to get a new serial number? I ask this because I do not
• Samplitude

  8 answers, most recent on 5/2/2022

  Cannot install registered product on new computer
  I bought a new computer, (PC Windows 10), and tried to install 'Acid Music Studio 11' with the serial number that I received, together with my e-mail address. The message that comes up is: 'This serial number has already been registered to another
• Audio Cleaning Lab

  One answer, on 4/30/2022

  I can't find the serial number email typed it but it doesn't work
  I replaced the computer I had and reinstalled the audio cleaning lab 3 with the serial number from the old computer, but it won't activate the software.
• ACID

  One answer, on 4/27/2022

  I need a version for Apple
  The download link went to a Windows version. I need a version for my Apple MacBook Pro. Is that not available? If not, I will have to cancel the order I just placed. P3 Removed by Moderatori s the serial number for the Acid Pro 10 I just upgraded
• Music Maker

  9 answers, most recent on 4/25/2022

  RE: Downloaded Vandal w/ Music Maker 2022 Premium
  Thank you for your suggestion. I had already done as suggested and so I tried it several more times. Even rebooted the computer a couple of times and still nothing. Under Features it says that I purchased it and I received and email to that affect.
• SOUND FORGE

  11 answers, most recent on 4/21/2022

  RE: SF Pro 15 Downloaded properly but crashes immediately upon launch
  @rraud  I'm using the Perpetual version of SF. I purchased in December but never attempted to install until recently (because I knew I'd be changing my computer). I believe the installation was 100% completed. I was prompted to input the serial
• Samplitude

  17 answers, most recent on 4/20/2022

  RE: User code unexpected data received
  @Angel-Hernandez There should be an option in your dialog box where you can click to activate the software offline. You should then get a code and Computer ID number that you can enter in your user account at
• Video Easy

  2 answers, most recent on 4/20/2022

  Activating video saver, version2, after some time not in use
  Hello, I can not access my files on the computer.No problems earlier but I have not used Magix Video easy VS Edition saver, version2, for some years and now I can not access the files I have created earlier. They are all on my computer.Tried to
• Photostory

  One answer, on 4/19/2022

  RE: Map function
  @ernest-howard Welcome to the Magix user to user forums. With apologies, but the immediate response from me to your very sparsely-detailed post is, on my system: Running Photostory Deluxe version 21.0.2.120; Maps work and app does not crash I have
• Music Maker

  8 answers, most recent on 12/9/2022

  RE: DISTORTED SOUND
  @Paul-Channon Hi Try increasing the audio buffer sizes in the program settings, 'one notch' on the up spinner should be enough. If that fails what is the audio card/chipset in the computer? . . . . If getting a decent sound card will get me past
• Movie Studio

  2 answers, most recent on 4/19/2022

  RE: Need to know how to obtain activation code of a movie edit pro 14 prod
  @tbdtbd Hi Please do not duplicate posts, or post your serial number or any other private information in the forum, I have hidden your duplicate comment in another post. The serial number, P-xxxxx-xxxxx-xxxxx-xxxxx you have is the activation code,
• Movie Studio

  6 answers, most recent on 4/16/2022

  RE: Recent Update
  @Chris-Hawkins3128 Hi . . . . all my videos are having a flickering video display that was not happening prior to the last update. Now with even using different cameras I'm still getting that to happen. What needs done to correct that? . . . In
• Video Easy

  9 answers, most recent on 4/20/2022

  RE: Recording has no sound
  @stephen-l1837 I am not @johnebaker but first, please remember these are user to user forums, so no-one here is employed by Magix and this is not our company. However, as John says, Video Easy would normally have been supplied with the USB dongle;
• Movie Studio

  One answer, on 4/13/2022

  [Closed] ERROR 14
  Purchased new computer due to old computer could no longer handle the program requirements to run properly. Downloaded program on new computer. Used email notification for product serial number copied and pasted it into the last step to activate
• Web Designer

  4 answers, most recent on 4/10/2022

  RE: The serial number sent to me "is invalid" for Xara Designer Pro X 19.
  Hi John - well, nice try but you are wrong. Firstly, they print a leading "P" just outside the front of the box indicating they know there is a "P" there so don't bother, and secondly the box only holds the amount of the serial number less the "P" -
• Movie Studio

  One answer, on 4/6/2022

  RE: Logging into my dashboard
  @VeronicaR-Lynch Hi and welcome to the forum. What do you mean by 'dashboard'? To get a full working program requires: Purchase of one of the Movie Studio editions Receiving an email with your serial number which begins with P3- and a download link
• Music Maker

  12 answers, most recent on 4/5/2022

  RE: Setting up
  When you download the Magix Music Maker programme you are downloading the complete fully featured Premium version of the programme. So you only ever download one set of code from Magix, no point in deleting and trying to find the Premium or Plus
• Music Maker

  3 answers, most recent on 4/4/2022

  RE: This serial number has already been used by another user.
  @Craig-Whitworth Hi, This is a user to user forum, not Magix Support. I did not talk you into doing anything. This serial number has already been used by another user. I wouldn't be surprised by this. Remove your serial number - anyone can now use
• ACID

  No answers, created on 4/1/2022

  Acid pro tweaks/optimisation tips that may help anyone having issues.
  Some tips for anyone interested. How I got acid stable for myself   Run acid in windows 8 compatibility  mode.   With acid running, go to task manager  - processes - set acid priority high, not ultra as it could slow other tasks.   check your cpu
• Movie Studio

  13 answers, most recent on 4/1/2022

  RE: Movie Studio deleted by mistake
  @Janet-Walker Movie Studio Suite is the new name for Movie Edit Pro. You will have to contact Magix as suggested as it doesn't sound as you registered that program manually at the account but only used the activation number supplied with the box. If