• Samplitude

  6 answers, most recent on 11/29/2024

  RE: Installer exits
  Thank you for the help, guys. I contacted support, but they simpy said they couldn't help because of the age of my product. To be honest, I'm not too happy about that answer. It's a product I have purchased. I'm not asking them for technical
• ACID

  2 answers, most recent on 7/21/2023

  [Solved] Cannot drag and drop audio files
  HelloI am using Acid Pro 11.0.2 64bit on Windows 10 I am no longer able to drag and drop audio files. WAV or MP3, it doesn't matter the extension, I receive a circle with a line through it symbolizing that the file is not being dropped in.   Please
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  Hello @magix_dr, If you have Movie Edit Pro Premium 2021 installed, have you tried updating from MEP2021 to MEP2022? If not, go to: Help / Update online. Best regards,Rob
• Music Maker

  One answer, on 6/12/2025

  licensing
  I STARTED USING MUSIC MAKER ABOUT A YEAR AGO, AND I AM ALMOST A 100% SURE MI SOFTWARE ACTIVATION NEVER GIVE ME A KEY, NOW I AM GOING TO USE IN A NEW COMPUTER AN I CAN ACTIVATE. PLEASE HELP ON THIS. THANKS.
• Movie Studio

  One answer, on 1/24/2026

  RE: [Closed] Vegas Movie Studio 16 Custom Render Template Not Appearing
  @TheGoiterMan Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  RE: [Solved] LOUD STATIC NOISE
  @EHS This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can press the Windows key + R on your computer keyboard, and type REGEDIT in the Open field: Then
• Photostory

  3 answers, most recent on 8/5/2023

  [Solved] 2023 Version Spell-Checker
  When I upgraded to Photostory 2023 the main reason was because I understood there was a spell checker. Link https://www.magix.com/gb/photo-graphic/photostory/new-features/#c1664361 Well I have not been impressed with the performance of the 2023
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  Dear John Thank you so much for your helpful reply. Had the Magix support told me to "pressV" I would have saved hours of playing around with the program. Magix had told me to change the setting to CPU. It is already on CPU, so I think I'm ok. But
• Music Maker

  12 answers, most recent on 6/25/2024

  RE: [Solved] MM 2025 Upgrade, 20 free Soundpools
  Thank you both! Before I saw your replies, I thought nobody was going to answer so I opened up a support ticket (There seems to be no way to just ask Magix a simple question without opening a ticket, i.e. do I get to pick the soundpools or not?) and
• Audio Cleaning Lab

  2 answers, most recent on 10/13/2025

  When click red record button fatal error comes up on the screen
  Hello, I run windows 10 22h2 and run Audio cleaning lab version 22, the software is up to date but when I click the red record button on the software the following error comes up Fatal error. Any help would be great Thanks
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• Video Pro X

  46 answers, most recent on 5/14/2025

  RE: [Solved] VPX16 plays Sony XAVC with no sound
  @johnebaker @Marc-Goder @AAProds @CubeAce @Gid Hi Guys,I think I have determined how/why some of you can play these XAVC files with audio and others can't. While you profess that you have never installed K-lite (and I believe you) you have installed
• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• ACID

  One answer, on 7/26/2025

  RE: PLUG INS
  @martin-smith Which plugins? Usually, VST3 get installed under C:\Program Files\Common Files\VST3\ Plugins that come with Acid might be located under the Acid program folder in the subfolder called Magix Plugins. Additionally, some bonus content
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  [Solved] Install Audio Cleaning Lab 2016 on new PC
  Please help. I want to install my old Audio Cleaning 16 program on my new PC. I do not have it on any other devices (the desktop I had it on 'died' years ago).  It tells me 'Too many installations, contact Magix support'. (I have the original CD and
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Esther-Rodriguez Welcome to the Magix users forums. First, can you specify exactly which Magix program and version you have, please? See the Help>About menu when the program is open. Second, assuming the program is either Movie Studio (from
• Music Maker

  5 answers, most recent on 11/20/2025

  MMM Unlimited - Loops Unlimited vs Soundpools
  Hi all. Any help would be much appreciated on this. MMM 2025 Version 33.1.1.19 I have purchased the MMM Unlimited yearly subscription which comes with Loops Unlimited. Am I right that this gives access to use all of the loops in the soundpools? If
• ACID

  12 answers, most recent on 1/31/2025

  RE: Loops and songs and error message
  Thanks I tried that said not found I went on acid and tried downloading from help i would not allow me to highlight and download
• Video Pro X

  2 answers, most recent on 3/6/2026

  RE: DOSNT WORK AT ALL CRASH CRASH CRASH
  @Tim-Franks Support has about two thousand open tickets. We received this information a few weeks ago, so it might take some time. Basically, it's enough to write to infoservice@magix.net and tell them you want to return the software. But
• Other products

  One answer, on 9/27/2025

  I can't find the link for Independence Free.
  Dear Anyone. Just wanted to try Independence Free, heard a load of good things about it. But I can't find the link for it anywhere.Could someone help this idiot out by telling me where the link is?   Yours respectfully,   Chris.
• Other products

  3 answers, most recent on 11/20/2025

  Can't load Independence samples
  The above screen recording shows how I have installed the Independence Pro library, am able to see the instruments in Independence, but cannot load the image files even when I navigate to them directly. I have added the library path within
• Off topic

  2 answers, most recent on 10/22/2025

  RE: [Closed] How can I get a refund?
  @Fernando-Nieto Also, please note these are NOT the forums for Vegas Pro. Please read this pinned post and, if you need further help, please post to the Vegas Pro forum. This thread will be closed. JeffForum Moderator
• SOUND FORGE

  2 answers, most recent on 12/29/2023

  [Solved] Choppy audio when saving files.
  I recently purchased Sound Forge Pro Version 17.0.2 (build 109) My system is Win 10, Asus Sabretooth M/B, AMD FX cpu, 16 Gb ram, a mix of HDD's (I have both mechanical and SSD). The issue is when I try saving any file, I get a glitch within the
• Video Pro X

  4 answers, most recent on 3/15/2025

  Cannot use the size/position on multiple selected objects on timeline
  I have used Movie Edit Pro 2016 Plus for many years and one feature that I found extremely helpful was when I used the size/position tool to help move multiple objects that I have selected all at once. So I can reduce or increase the size of said