• Xara Designer Pro

  5 answers, most recent on 5/18/2021

  RE: Licence No. no longer recognised
  @tim-Hudosn Hi . . . . I have deactivated the product from the Portal but can not create a new activation code "No activation code could be created". How can this be corrected? . . . Once you have registered the program you do not create a new
• Music Maker

  20 answers, most recent on 5/11/2021

  RE: Problem activating
  @john-doe You can try to go into the program settings and click on the button to clean up the store. You wrote that you downloaded an update. This can cause problems with logging in. Cleaning the store will delete the old cache files which can help
• Audio Cleaning Lab

  One answer, on 5/5/2021

  RE: Lost my cleaning lab back in March when Sindows decided to clean my c
  @Mark-Manucy Hi and welcome to the forum. This is a user to user forum, not Magix Sales or Support. . . . . Lost my cleaning lab back in March when Windows decided to clean my computer . . . . You should be able to download your old version from
• Other products

  9 answers, most recent on 5/5/2021

  RE: [Closed] Agreements
  @smartwise99 Catooh became Producer Planet some time ago. If you log in there, I think you should see all your purchased soundpools listed. HTH JeffForum Moderator
• Other products

  One answer, on 5/2/2021

  RE: i forgot the Serial number
  @Anthony-A7200 Hello, Welcome Where did you buy it, was it part of a software deal? Did you go to Magix Service Centre, login and click My Products to see if your serial number is listed here. Forum Moderator  
• Photostory

  5 answers, most recent on 5/1/2021

  RE: New purchase vs Upgrade
  @chris050956 Hi, Where do you see a different price. I see the same price for New and for Upgrade in two different regions, UK and Canada, for two different currencies. However, as indicated, the Upgrade will get you Panoramic Studio, which is a
• Music Maker

  No answers, created on 4/28/2021

  Please Help!!
  I have a problem. I have installed the music maker premium edition and then i wanted to choose an soundpool because i had one choose left and then there stood: ERROR An error has occurred during the purchase process. i really dont know what to do. I
• Music Maker

  6 answers, most recent on 4/29/2021

  RE: Activation error
  Hello guys, I am on the version 28 @Felipe-Oliveira Hi, we need to know which module causes the crash. It is not visible on your screenshot. Is it qt5widgets.dll? Then it could be caused by using multiple monitors, for example if Music Maker is
• Xara Designer Pro

  One answer, on 4/26/2021

  RE: Error Cood: -14 on Re-installation
  @Antonio-Metelo-Liquito Hi and welcome to the forum. When quoting error codes please give the whole message. Error code -14 means that you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition, eg you have downloaded
• Video Pro X

  One answer, on 4/24/2021

  RE: Activation issues
  @Alok-G Hello, Welcome if you go to Magix Service Centre here login and click on User Data, it allows you to update email address. Forum Moderator  
• Video Pro X

  One answer, on 4/24/2021

  Activation issues
  Hello. I installed the software using one email address, but then it asked me to login to Magix where I had an existing account using another email address. All worked fine still. However, when I now try to install included add-ons, it gives error
• Photo & Graphic Designer

  One answer, on 4/24/2021

  RE: New Computer trying to download Xara program, not allowing me to
  @kelli-kaufer Hi . . . . can not activate this version of the program on a new program . . . . When quoting errors please quote the error message in full including the error number, or post a screen shot of the error dialog. I suspect that you have
• Music Maker

  8 answers, most recent on 5/28/2021

  RE: Reverts to Free Edition
  @browj2 So when you click on your store login it pops up and it will ask me to register my product and up in the top right corner of that page it list Free Edition vice Premium. I also tried to type in my serial number offline and the program just
• Music Maker

  8 answers, most recent on 5/28/2021

  RE: Reverts to Free Edition
  @Tommy-Cunningham @SP. You need to be able to login and get everything downloaded and installed. Then, the next time that you open the program when not connected to the internet, everything should be available except the Store. I did a test with my
• Video Pro X

  46 answers, most recent on 4/21/2021

  RE: SORRY TO ASK...
  @MCK Hi OneDrive synchronizes your files between OneDrive and your computer, so they're backed up and kept up to date whenever you change a file. The original files should still be on your computer in the Documents folder, if they are not do the
• ACID

  2 answers, most recent on 4/21/2021

  RE: Music Loop Licensing
  @Justin-Loop In case you have loops on discs like CDs and DVDs there should be a license file on the disc that tells you that you can use the loops commercially. If there is no license file on the disc the license should be in the booklet. If you
• Movie Studio

  2 answers, most recent on 4/19/2021

  Unable to login
  I enter the serial Number & email address and click 'Activate & register immediately online' but ERROR -24 comes up..what wrong?? I have registered already? Any Help? ....Also, is this the only area To Get Help?
• Other products

  3 answers, most recent on 4/18/2021

  RE: Independence pro caused Logic Pro crashed when closing project
  @Oscar-Wu Welcome to the Magix user to user forum, not a contact for any Magix staff so no-one is going to send you any link, sorry. Your Magix account should include the latest installer; it should also be listed in Producer Planet under "My
• Music Maker

  6 answers, most recent on 4/29/2021

  RE: Activation error
  @Felipe-Oliveira Hi, we need to know which module causes the crash. It is not visible on your screenshot. Is it qt5widgets.dll? Then it could be caused by using multiple monitors, for example if Music Maker is visible on more than one monitor and
• Music Maker

  3 answers, most recent on 4/16/2021

  RE: Tracking Drums
  @James-Burgess Just open the program and enter your e-mail and password at the startup screen. There is no serial number needed. Because your premium features were registered to your e-mail and password they will be activated again and you can
• SOUND FORGE

  3 answers, most recent on 4/13/2021

  RE: Really A Separate Cost for the MAC Version
  I have been upgrading and using Sound Forge for many years. Last week I purchased one of the New Mac M1 Mini Units and I went looking for the Mac Version of my Sound Forge. In my login area I only see the Windows Version. Do they really charge a
• Samplitude

  3 answers, most recent on 4/11/2021

  Activation Code for Saxophonia is not working
  Hi, I have a purchased code for a set of Vita Instruments that I purchased in 2019, one of which is for Saxaphonia., the Activation Code is : Removed by Moderator., but when i try to use it, it comes up with the message, Activation Code Not Working,
• Off topic

  6 answers, most recent on 4/10/2021

  Trying to login onto my fttp through my filezilla software
  Can anyone help me with my errors on the picture attached please. I can be reached at the emaill address . please included help and magix in the subject line so don't freak out, lol thank you
• Photostory

  5 answers, most recent on 4/10/2021

  RE: Compatibility between Photostory deluxe and Video Pro software
  @SCOTT-WATTERSON Hi . . . . I want to install it on my NEW laptop . . . . You do not have to pay again, the program can be installed on 2 computers - download the installer from your account at magix.com - login with the email address and password