• Web Designer

  2 answers, most recent on 10/3/2025

  RE: Error No.6
  @Nigel-Watson Hi Is this a re-install on a new computer running Windows 11? Added: @SP. . . . .  I'm pretty sure that it's no longer possible to download such old software from your Magix customer account . . . . Confirmed, none of the Xara products
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  @johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has
• Web Designer

  2 answers, most recent on 6/7/2023

  [Solved] Online catalog
  I just tried to create a new website with the updated software I paid $60 for last year and it took me to a webpage stating I have to pay another $40 to continue using it, am I doing something wrong or is this how it works now? I've been using this
• SOUND FORGE

  17 answers, most recent on 2/10/2026

  RE: serial number
  Yes, its included. 5 different softwares came with it.
• ACID

  12 answers, most recent on 6/29/2025

  RE: [Closed] Could ACID PRO Rise AGAIN !!! ..NEW MANAGEMENT !!
  SP, Well lets try and stay positive. The new management did specifically mentioned how the old Magix crew was utilizing its own products poorly. The new team addressed all the software Magix products in the article. And they seem serious about
• Movie Studio

  12 answers, most recent on 4/23/2025

  RE: Error after installation when opening program
  @grahamgrubb Previous posts which you have made refer to MEP 2013. Exactly which version do you now have? If it is still 2013 then, as you were advised in this thread , it is almost certainly not compatible with Win 11. OpenCl.dll is part of your
• Movie Studio

  5 answers, most recent on 10/22/2025

  RE: Video Deluxe Premium 2026 - Program freezes, lags
  @Alexander-Kozy what are your computer specs? See mine in my Signature below. I have the software installed on a NVME drive, but it still takes a few moments to load the Effects. How about listing your computer specs in your User
• Photostory

  7 answers, most recent on 3/19/2026

  RE: Manual slide advance
  @Steve-Cramer Hi . . . . "Here's the next slide. Let me go into a little detail about what you're seeing here" [several minutes of conversation] "Here's the next slide" . . . This is a classic case for using presentation software such as
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Can-Dive thanks! But it is in Italian. And when was the last time he created a video using VPX? I see Resolve in his current tutorials along with BluffTitler. I would think that if he is the "face" of the software, that there would be a better
• Movie Studio

  One answer, on 12/8/2025

  RE: [Closed] Movie Studio Platinum 13 activation fails after Windows reinstall (Err
  @akira-hanai Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, . See this post, if that does not help, I would suggest you
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with
• SOUND FORGE

  2 answers, most recent on 6/5/2023

  [Solved] Software disappeared after update
  I purchased a SOUND FORGE PRO 16 at the end of last year. The update notifier asked for an update today. After the update, SOUND FORGE PRO 16 totally disappeared from my computer (running Win 10). Could you help?
• SOUND FORGE

  3 answers, most recent on 3/12/2026

  RE: Butch Vig Vocal Plug-in can't be loaded into plug-in chain
  Yesterday I was on the Waves (maker of the Butch Vig Vocals plug-in) website and I found that only an earlier version of that plug-in would work with Acid. I’ve used the Sony, now Magix, music software, ACID, Vegas and Sound Pro for ages. After I
• Movie Studio

  24 answers, most recent on 4/29/2025

  RE: Provideo Coalition article on Magix Acquistion
  Hi everyone Did you note, in the article, this comment from Gary Rebholtz:- . . . . All of this bodes exceptionally well for MAGIX, VEGAS Pro, and all of the other software titles in both the video and audio spaces. . . . John EB  
• Other products

  One answer, on 10/1/2025

  [Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"
  I got this e-mail and I can't tell if it's just a general e-mail for Magix or because I have Vegas Pro. It seems to want some kind of audio software besides Vegas in order to use these add-ons. I don't understand it at all. Is there a way to plug in
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 I've had Spicemaster since old Adobe 6 days. @browj2 Vegas has slightly over 61 built in GL Transitions. There are more than 120 on the site. Some of the transitions on the website are basic and can be done with built in transitions in
• SOUND FORGE

  9 answers, most recent on 1/21/2025

  RE: Cannot get Sound Forge Audio Studio 16 to launch
  @Bob-Hobley If you have a voucher code, as a first step you need to read this web page which tells you exactly how to redeem that code, which is NOT a serial key for the software. The screenshot you posted shows that the software is successfully
• Movie Studio

  One answer, on 4/24/2026

  RE: code d'activation
  @jerome-TORTORICI Veuillez consulter la page https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version et suivre les conseils qui y sont donnés, même si votre logiciel n'était
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Reyfox One of the first things I do before considering buying software, is to go to the user forum to read and see what has been posted. +1 👍 But are either of us typical consumers? Ray.
• Other products

  5 answers, most recent on 8/12/2023

  [Solved] Trouble with Codecs. I ordered one a week ago, but it's not working.
  I have recently started using my Magix Movie Edit Pro MX Plus video software after a hiatus of a few years. I am having problems rendering my videos as an MPEG-4. A few days ago, I received a codec allowing me to do this and I was able to render ONE
• Movie Studio

  15 answers, most recent on 6/9/2025

  RE: [Closed] AI Media Management in Video Deluxe 2026
  Hi @bjtap, You have asked a number of interesting questions which will be answered as people trial/purchase the software. I have yet to download the trial in fear it's installation may overwrite my MMS2024. I noticed in your previous post, you
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Photostory

  5 answers, most recent on 5/1/2025

  RE: changed computer to windows 11
  @cherba Welcome to the Magix user to user public forums, so not a contact for any Magix staff or Magix Support. Hence, confidential data, like serial numbers or email addresses should never be posted here. That is the reason I have edited your post