• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 @Bol what you could do is to upgrade your MMM2024 to MMS2025 at a reduced price. OR, perhaps wait for the next version, now to be called Magix Video Deluxe (for all users, not only those in Europe) which is, apparently, soon to be
• ACID

  4 answers, most recent on 5/31/2025

  RE: I can't download instruments from help menu
  @Haruyashi There may be half downloaded installers in C:\Users\YourWindowsUserAccount\Documents\Magix Downloads\ that need to be removed. Besides that, you can uninstall already installed instruments via the normal Windows Apps removal feature.
• Music Maker

  3 answers, most recent on 1/23/2025

  RE: Recovering serial number
  @Former user Welcome to the Magix user to user forums. Assuming you registered your installation of MM when you first installed it you need to go to your Magix account, log in, go to My products and find the listing for your software. You should
• Music Maker

  3 answers, most recent on 12/6/2024

  RE: I have Purchased Loops Unlimited And it even says purchased in the app
  @AUSTIN-JOLLEY Hi This is a user to user forum not Magix Support, and please read the Community rule #2 - link is at the bottom of the page. 10 months later ...... . . . . cant even install the program at all on my computer ok. it wont do anything
• Xara Designer Pro

  2 answers, most recent on 3/10/2025

  RE: Just got billed - do not want renewal
  @Stephen-Smith8796 Welcome to the Magix user to user forums. As such, there are no Magix staff here and no-one who visits here can do anything to help you to retrieve your money, sorry! To resolve this you need to email infoservice@magix.net with
• Sequoia

  One answer, on 2/22/2025

  RE: Markers
  @Former user Can I recommend you repost your question to the dedicated Samplitude/Sequoia forum here since there are very few users of Sequoia who visit and post to this forum? JeffForum Moderator
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Can-Dive yes, this has been a topic of conversation for quite some time now. And yet, here we are, new released software and the what is in this forum? Products that are 2 generations old. Strange how the Vegas user forum is always up to date on
• SOUND FORGE

  10 answers, most recent on 2/12/2025

  RE: Sound Forge 18 Build 21Back Up Toolbars?
  I've never tried the reset-clear cache procedure. What exactly happens if I do this? Reverts settings back to the 'factory fresh' installation and clears the cache of temp files and other data. The 'reeet' has been known to fix many behavioral
• Off topic

  4 answers, most recent on 2/14/2023

  [Solved] Problem in login to MAGIX personal area on web site
  I tried to make a login but it was no accepted. "not valid" or something. I used user id which I have used many years.I click on "forgot my password" and get email allowing make new password. Same error message. I did it again but same result.Then I
• Music Maker

  6 answers, most recent on 4/26/2025

  RE: Live Pad Set
  @David-Barselow It's stored in the Magix Common folder, usually under C:\Users\Public\Documents\MAGIX\Common\Live Pads. But the folder location can be changed during the installation of the first Magix software on your computer, so I don't know if
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  I'm pretty sure I have used the same email since the beginning The email address you use to login to the Magix forums and the address you used when your SF-11 was initially registered (with Sony) may be different, so double-check. If all else fails,
• Other products

  5 answers, most recent on 9/30/2025

  [Solved] Independence Pro 3.5
  I purchased Independence Pro when it was originally Yellow Tools.  The software was originally 3.1 then you had to manually upgrade to version 3.3.  Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I
• SOUND FORGE

  10 answers, most recent on 2/12/2025

  RE: Sound Forge 18 Build 21Back Up Toolbars?
  Thanks @rraud, please tell me about the registry settings. I have experience of writing my own keys (though not for any Magix products) and I take regular images of my system so I can restore it should something go wrong. I consider keeping data
• Music Maker

  5 answers, most recent on 6/15/2024

  RE: Magix Music Maker 2004 Deluxe Edition
  @Victor-Valenzuela Welcome to the Magix user to user forums. Thank you for confirming that MM2004 can be installed under Win 10. Unfortunately @edgar-b does not have the installer, which is what he is asking for help with, and, as explained earlier,
• ACID

  19 answers, most recent on 10/30/2024

  [Solved] 24 bit and 32 bit WAV files vs. ACID
  Hi All, I have faced with a problem with Acid Music Studio (I have own), and also in Acid Pro (runs trial).When I open a 32 bit or a 24 bit wave file into my mix, the files open with random unwanted noise in it.Exactly like this (thank you for the
• Other products

  One answer, on 11/3/2024

  RE: Account was hacked
  @Lorenzo-Alston Welcome to the Magix user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net with FULL details of the products you own (you could also include your proofs of purchase) and ask for
• Off topic

  One answer, on 6/13/2024

  RE: Credit Card Update
  @Clifford-Walters This isn't Magix support but a user forum and we are all users like you and no Magix staff is active here. Contact sales support at infoservice@magix.net and ask them for assistance.
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the
• Music Maker

  2 answers, most recent on 5/30/2023

  RE: [Solved] Yellow bar marker reduced to Zero at start of song, cannot record
  @Eleyan You can reset the yellow markers by clicking on the magnifying glass icon in the bottom right corner of the arranger window and then switch to another view mode. One user reported that the yellow markers collapsed if he opens the vocal tune
• Off topic

  One answer, on 5/16/2025

  RE: [Closed] recovering password
  @holly-s6315 Welcome to the Magix forums, unfortunately the wrong ones for your product. Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• SOUND FORGE

  9 answers, most recent on 5/7/2025

  RE: Sound Forge Pro 18 failed to install Noise Reduction
  if I run the installation again I will have an opportunity to only select Noise Reduction 5 to be installed? Hi @David-Rees, I am not aware of any "Noise Reduction 5" ., otherwise.. in the installation manager (see screenshot below), only check-mark
• Other products

  One answer, on 2/23/2025

  RE: [Closed] Vegas Pro 8
  @Victor-Manuel Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Off topic

  One answer, on 5/22/2026

  RE: saying hello
  Hi and welcome to the forum. There are many experienced users of the program here who can help with any issues you have or 'how to' questions.. In case of technical difficulties see this topic for what is required before posting.  Providing some
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  but as a normal forum user, I cannot tag him or send him a private message to ask for help. His account doesn't appear on the tag list and there is no button for a private message. It seems like you're able to do this as a moderator? @SP. My