• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Greetings, I'm not sure if this gives an insight into the problem or not as I don't really understand it. It is from 2012 so Potplaye may well have changed. https://forum.videohelp.com/threads/351253-PotPlayer-captures-corrupted-MKV-files AndyW
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll
• Movie Studio

  6 answers, most recent on 2/1/2026

  Video Deluxe 2026 Could Not Find a Part of the Program
  Team: I get an error message on program start: "Could not find a part of the program. Please install the program again." The problem is that I've already done a clean install of the program. While the program does load after this, any attempt to
• Music Maker

  2 answers, most recent on 4/23/2023

  [Solved] can not export fin work
  After finishing my music I cannot export the file to Mp3 I have some German text asking me if this problem occurs again contact support, but I am not able to contact you guys will not let me send the complent
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Greetings anybody reading this, Can someone please download the file that Al @AAProds uploaded and change the filename extension from mkv to m4v? That file with the m4v extension then plays on my Movie Studio 2025 without a problem. AndyW
• Movie Studio

  5 answers, most recent on 5/26/2025

  RE: [Closed] Error Code -57
  Hi, I have the same problem and I tried the previously recommended solutions, but to no avail. I'm trying to install prox6 on windows 7. Unfortunately, for the 3rd day in a row. Is there any other solution? Regards
• Samplitude

  3 answers, most recent on 1/19/2026

  RE: Samplitude keeps crashing with ASIO4All
  So far so good, thanks! And yes, it is the most recent version of ASIO4All on their website. I also noticed that I was still getting a small latency issue while recording MIDI, and that it seemed to be caused by a specific effect plugin on the track
• Music Maker

  No answers, created on 12/29/2024

  No preview audio for MIDI files
  Currently using MMM version 32.1.0.18, all of a sudden I can't preview MIDI files. I can drag them into an arrangement and play them with an instrument, but not from the File Manager tab. So far, all I can find about this problem is this thread from
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @AAProds Hi Al. If the patch is supposed to fix the nvidia driver problem does that mean earlier versions of the program that won't receive updates can no longer use newer the nvidia drivers I wonder. It may also explain why some of my other
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  I have the same problem; no one at Magix is reachable. So, I can only advise you to stay away from the 2026 version. Everything is displayed correctly in the timeline. When rendering, the program simply omits some effects, so the intro doesn't make
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need
• Movie Studio

  2 answers, most recent on 6/26/2023

  [Solved] Does Magix MEP2016 Allow Web Cam Capture?
  Hi Gang - Greetings to John CB, and everyone (hope all is well) I'm using Skype to record some video interviews. The problem is that Skype has eliminated the Split Screen feature, naturally making many people very unhappy. Aside from choosing a
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @browj2  Hi John Thanks a lot, 16:00 will work 100% for me. Here is the Google Meet linkRemoved by Moderator The problem is still there on my side, but I did this Video for you to see what happened when I tried to add the Image. Regards Theuns    
• Movie Studio

  2 answers, most recent on 10/28/2025

  RE: [Closed] How to import a .avi or other movie file format into a project
  @John-Syers I'm glad you were able to find a solution to your problem but, for future reference, please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• ACID

  5 answers, most recent on 7/1/2025

  RE: Acid Music Studio 11 places loops in start of tracks
  @THUNDER-DOME Please be aware these are user to user forums and not a contact for any Magix staff. So you can only receive answers here from another user who knows how to resolve the problem. Sorry Jeff Forum Moderator
• Movie Studio

  23 answers, most recent on 9/28/2024

  RE: Movie Pro 2025 Freezes
  Still the same problem with 2023
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Esther-Rodriguez Welcome to the Magix users forums. First, can you specify exactly which Magix program and version you have, please? See the Help>About menu when the program is open. Second, assuming the program is either Movie Studio (from
• Video Pro X

  9 answers, most recent on 1/22/2026

  Access violation error n NTDLL,dll
  After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no
• Movie Studio

  15 answers, most recent on 11/12/2025

  RE: MPEG-4-Codec
  @Raymond-Thompson Ray, if you have a P3 number and the program is registered and actually running OK (apart from the MP4 issue), you should be right. You can tell if it's all good by looking at Help>About. Your registration P3 number will be
• Music Maker

  8 answers, most recent on 3/3/2023

  RE: [Solved] Program reacts very very slow
  Hi, It was a background program, to be precise, TextExpander was causing all that problem. Thanks for your Help.
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @SteveMTNO Can you create also a new file with the same attributes of your large file (192 Khz, 24 bit) and fill it with 40m25s of Insert > Synthesis > Simple? Can you save, load and edit it without crashing? If yes, then there is a problem
• SOUND FORGE

  11 answers, most recent on 4/20/2023

  RE: [Solved] Why do you make it so difficult to get support?
  @Michael-Babbitt Great you found the error! 👍 Magix support is fine. I never had problems with multiple requests to them over many years. I'm not sure why you cannot open a ticket because after clicking on Contact Support there should be a bug blue
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  This is the most recent crash description from the Reliability monitor     SourceSamplitude Music Studio SummaryStopped working Date‎30/‎06/‎2025 17:58 StatusReport sent DescriptionFaulting Application Path:    C:\Program Files\MAGIX\Samplitude
• ACID

  26 answers, most recent on 3/20/2025

  RE: Status of the future of ACID?
  It is not known whether Acid Pro will be supported any longer. Magix has problems, it is not known whether the company will not declare bankruptcy if someone does not take them over.