• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @AAProds Hi Al . . . . the first bit is partially incorrect because you can type in any frame rate you desire . . . . True, however you have to be careful with the Maintain length option, turn this setting on and then see what you happens when you
• Off topic

  One answer, on 1/18/2026

  RE: [Closed] I am not able to purchase DVD Architect 7.O
  @Giuseppe-Mendola Hi I have removed your email address from your comment. Please do not post private/confidential information, eg contact details, serial or order numbers etc. The forum which is a public forum open to anyone. DVD Architect is no
• Movie Studio

  One answer, on 12/26/2024

  RE: [Closed] My account product info is incorrect and I need a serial number
  @alex-gray Hi Alex. Unfortunately your are on the wrong set of forums. Look at the very bottom of this page to see the correct forum to post your enquiry on the Vegas forum. Ray.
• Video Pro X

  4 answers, most recent on 6/22/2024

  RE: I could not find the offer displaying on my MOVIE EDIT PRO MX
  @Lennart-Greig Hi I have removed all your personal information from your post. This is a public forum, not Magix support, and you should never post personal information in the forum. John EBForum Moderator  
• ACID

  2 answers, most recent on 12/29/2023

  RE: [Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?
  Thank you SP! I had tried most of that but got confused on Sync in preferences VS the actual Time Code options under Options. The trick is a two step process: 1. You must go to Preferences and the SYNC tab FIRST and select the proper Midi device to
• Video Pro X

  One answer, on 7/14/2025

  RE: [Closed] Want to update to Sony Vegas 22 - but download it on to a new computer
  @tracey-harvey Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Solved] Imported videos have sound but all frames are black
  @Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  @Sonny-G Hi The link you have posted is available only to you, can you post a screenshot of the open message, after removing any personal information such as email address etc. John EBForum Moderator
• Rescue Your Videotapes!

  4 answers, most recent on 4/10/2026

  RE: je n'ai pas recç mon numéro de serie pour enregistrer mon logiciel
  @BRUNO-PACELAT Puisque votre article est encore dans sa boîte, veuillez consulter ce message d'assistance : https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version. Il explique
• Audio Cleaning Lab

  32 answers, most recent on 11/21/2024

  RE: importing a stereo mp3 file into both tracks seprately
  The confusing naming of Sound Forge Audio Cleaning Lab is simply just for brand recognition, but technically it is based on Samplitude. +11 Moderator moved post to the ACL users community.
• Movie Studio

  26 answers, most recent on 3/18/2025

  RE: MIX option missing in Chroma Key
  @hdrechsel18 Sorry, my mistake. I should pay more attention to the images posted. I tried updating my version but can't even get the updater to work. @Gid @johnebaker Hi. What version number then is MMS 2025 please? Ray.  
• Movie Studio

  One answer, on 5/24/2025

  RE: [Closed] Help with video template
  @DuWayne-Layton Hi Hi and welcome to the forum - albeit the wrong one. . . . . Studio Platinum 13 . . . Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest
• SOUND FORGE

  9 answers, most recent on 8/14/2025

  RE: The cost of text to speech
  Grammerly lets you paste text in and give a character count  To determine the cost of a project it would be 1/number of characters the number of characters in the text to speech transcript.   Not knowing at the time the cost was $per characters, I
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Hi John,   I have listed info on the computer, CPU and Graphics card. Desktop H2EN00V, Inspiron 3881, BIOS 1.31.1 (tupe - UEFI) Processor Intel (R) Core (TM) i5-10400 CPU @ 2.9GHz Memory 16348 RAM Page file 7818 mb used, 9321 mb available DirectX
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Your system probably doesn't have the video codec for that file. It's easy to find out what codec is being used: download and install MediaInfo by following this Magix tute. On the View menu, choose the Text view then copy and paste the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• SOUND FORGE

  13 answers, most recent on 2/17/2025

  RE: Sound Forge 17 Pro 32 Bit Float Recording with Zoom F6
  I also logged a ticket at the same time as the above post - zero response.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then
• Music Maker

  6 answers, most recent on 1/22/2024

  [Solved] Given Soundpools commercial or non commercial use
  I haven't been able to find the answer to this question, so I'm hoping someone can help. I know if you buy a Soundpool, you can buy the commercial license for it, but what about the Soundpools that come with MAGIX Music Maker 2024 Free? (80's -
• Movie Studio

  10 answers, most recent on 9/5/2024

  RE: MS 2025 Update to 24.0.1.206
  Perhaps Magix has gone silent on AV1 for MMS2025... I was going to edit the post above but couldn't.
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Off topic

  4 answers, most recent on 2/14/2023

  RE: [Solved] Problem in login to MAGIX personal area on web site
  @Sakari-Kauhanen Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. With apologies, I have edited your post to remove your email address which should never be posted to a public forum like this one. Please email
• Samplitude

  5 answers, most recent on 10/24/2024

  RE: Open template VIPs more quickly?
  @Daz_Harris Hi, I suggest that you join and post this question on the dedicated Samplitude Pro Forum. John CB
• Other products

  One answer, on 10/1/2025

  RE: [Closed] Using Vegas Pro. Not in List-Got this email "free welcome gift"
  @Buystockinfun . . . . trying to understand why Vegas pro isn't listed anywhere including in the forum section under video . . . . Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later