• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  @bzan  I tried installing both the Sony Archive file and the original one I got as an upgrade from Sony. This could be the issue. As far as I know, Magix updated the installer after they took over Sound Forge from Sony. Maybe the Magix installer has
• SOUND FORGE

  4 answers, most recent on 2/1/2026

  RE: Extraction de pistes CD
  @Daniel-AUMIOT Voici deux points à vérifier. Premièrement, assurez-vous de ne pas enregistrer de fichiers dans un dossier synchronisé avec OneDrive. Windows tentera de les télécharger automatiquement sur le cloud, ce qui peut entraîner des
• Samplitude

  4 answers, most recent on 7/31/2023

  [Solved] X5 and 365 - Problems
  I just had a computer crash (magix mm 2023 was on the crashed computer), so my 2nd computer has Samplitude X5, and compared to Magix MM it is chalk and cheese in terms of Automation. No matter what I did with X5, the audio recording is distorted,
• SOUND FORGE

  13 answers, most recent on 4/24/2023

  RE: [Solved] Unable to record computer sound
  Thank you everyone for your input, but ultimately via Magix support my solution ended up being using Sound Forge Audio Cleaning Lab 4. I think my main issue was this "many sound card makers no longer allow the recording of streaming audio the way
• Movie Studio

  13 answers, most recent on 5/27/2023

  RE: [Solved] Camera Pan and Zoom effect
  @Huckball1959 Hi, yes completely different programs & if you upgraded from Vegas Movie Studio to Magix Movie Studio you likely fell for the Magix lie when 'upgrading'. You didn't upgrade you bought a completely different program, In MMS there's
• Music Maker

  No answers, created on 1/13/2026

  VST plugin missing file "com.files.base/config/automation_1_1_0.lua"
  After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)      
• Movie Studio

  3 answers, most recent on 10/22/2025

  Video collage missing in trail version - Magix Video Deluxe 2026
  I am checking out the trial of Magix Video Deluxe 2026.I was looking for the foto/video collage functionality that is explained here:https://www.magix.com/gb/video-editing/how-to-make-a-video-collage/In the trial there is no such thing as "Collages
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  The contact email infoservice@magix.net is no longer working.
• Other products

  5 answers, most recent on 9/30/2025

  [Solved] Independence Pro 3.5
  I purchased Independence Pro when it was originally Yellow Tools.  The software was originally 3.1 then you had to manually upgrade to version 3.3.  Somewhere down the line when the software was upgraded to 3.5 something went terribly wrong as I
• Music Maker

  3 answers, most recent on 8/15/2023

  RE: [Solved] Can not line up my vocals between the squares.
  @Raymond-Perry Welcome to the Magix user to user forums On the top menu bar of the workscreen find the icon highlighted below: Click on it and choose one of the listed option, perhaps "No grid". The default behaviour of this feature seems to have
• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  @SP I mean that could have been the case then. I recall as soon as Magix brought it from Sony they immediately said they would support its customers. "These products from Sony Creative Software are the perfect addition to our portfolio,” says Magix
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer vielleicht kann die LÖSUNG dieses Beitrages auch ihnen helfen. Es gibt bei Vegas Pro , Video ProX und Video DeLuxe Probleme mitMicrosoft Visual C++ v14
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  @Storyhub Some computer systems might encounter problems with the Magix Low Latency audio driver that gets installed alongside Sound Forge Audio Studio. This is an old version of ASIO4ALL and might be simply incompatible with modern operating
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @PATIENT-X The problem is that SF18 is not registered to the main customer account of @px41 and Magix support could simply merge both accounts.
• Other products

  3 answers, most recent on 2/5/2023

  RE: [Solved] PROBLEMS TO INSTALL VEGAS PRO 365 (Installation is not completing)
  @pedro-f You are on the wrong forum as Vegas has its own, as the Important Posts at the top of this forum advise https://www.magix.info/us/forum/vegas-support-forums-here--1294808/ Anyway it appears there is currently an issue with the Magix
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @Darlene-Lam You can change the language at the bottom of the page. Then you'll end up here https://www.magix.info/us/support/ There is also an official Vegas support forum at https://www.vegascreativesoftware.info/us/ but usually only Magix
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  Sound Forge Audio Studio 17
  Very annoyed at Magix. Yet again, one of their products has failed. There is zero point in contacting "support" as they just ignore tickets. Disfunctional company. Sound Forge Audio Studio 17 keeps causing my PC to restart with "kernel mode heap
• Other products

  One answer, on 11/25/2025

  RE: Cannot install Audio & Music Lab 2014 Premium on New Windows 11 PC
  @David-Longroy These old downloaders no longer work for a couple of years by now. They simply crash. I assume this is caused by something Magix changed on their servers, for example encryption protocols. In the past, Magix customer support would
• Video Pro X

  One answer, on 11/3/2025

  RE: [Closed] Can't drag windows in VegasPro 23 interface
  VP23 has a few things changed but you should be able to achieve what you mention. But you need the Vegas forum https://www.magix.info/us/forum/vegas-support-forums-here--1294808/
• Other products

  One answer, on 4/21/2026

  Do yoy have an upgrade to Magix MP3 Marker Deluxe 19? I have ver. 14
  I can't update webradio database, does anyone have any solution?
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  FWIW, ACL (Audio Cleaning Lab) has it's own forum.https://www.magix.info/us/audio-forum/audio-cleaning-lab/  
• ACID

  4 answers, most recent on 5/19/2026

  RE: Acid Pro 7.0
  @Shakirtheartist Go to Magix.com and log in with your old Sony e-mail address and password. You find all registered products in your customer account under 'My Products'.
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Hi I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API, as in this topic from 2023 when we had the same issue. John EBForum Moderator