• Photostory

  3 answers, most recent on 3/23/2021

  [Solved] Unable to re-install
  Following a failure of my system disk I had to install a new one and reinstall all software. This is a Windows 10 system with the latest version of WIndows. Software all worked OK pre system failure.However I am unable to reinstall Photostory
• Rescue Your Videotapes!

  2 answers, most recent on 3/15/2021

  RE: [Solved] Email purchase confirmation HAS NO SERIAL NUMBER!!!!
  @Jonathan-Morris Welcome to the Magix user to user forums. Is this a new, or recent purchase of RYVT? Since the software requires the hardware dongle I assume you originally received this boxed. Is that correct? Has it been installed previously, and
• Rescue Your Videotapes!

  2 answers, most recent on 3/15/2021

  [Solved] Email purchase confirmation HAS NO SERIAL NUMBER!!!!
  My original email has NO SERIAL NUMBER and every way of contacting sales or support is batted back with the autoresponder. The software will therefore not run. SOMEBODY PLEASE TELL ME HOW I CAN GET ANY SUPPORT TO OBTAIN THE SERIAL NUMBER??????
• Music Maker

  11 answers, most recent on 9/2/2022

  [Solved] Installation Error Code 1638 Another Version Already Installed
  I initially installed Music Maker Plus with no difficulty. I upgraded to Music Maker Premium and tried to install it over the original. For some reason it said that the versions were the same, they are not. The file sizes are different. I
• Photostory

  2 answers, most recent on 2/16/2021

  RE: [Solved] Transferring part of slideshow to new project
  @Robert-Wells Hi Robert, Open your project, do a Save As and give the project a new name, like old_project Part 2. Delete the first part from the timeline, closing up the gap. Open the first project, Save As, old_project Part 1. Delete the part that
• Music Maker

  2 answers, most recent on 2/13/2021

  RE: [Solved] Are all instruments royalty free?
  @LenaDr Hi . . . . Are all instruments royalty free?  . . . If you are: composing an original piece of work - if you are using someone else's composition it may be subject to Copyright and/or Royalty fees  using the Instruments to either write the
• Movie Studio

  2 answers, most recent on 2/5/2021

  [Solved] Editing Mobile Phone clips system
  I have fallen into a trap that I had previously experienced, and wonder what system others use. Or perhaps it is just me! I have just edited a couple of clips recorded on mobile phones, exported to MPEG-4 and found that I had no audio for the last
• Other products

  14 answers, most recent on 2/3/2021

  RE: [Solved] Problem_independence_pro_premium_library_independence_pro_plus_library
  For anyone that is interested in a solution to this problem: You have to use the following installers independence_pro_premium_library_dlm.exe, independence_freelibrary_dlm.exe and independence_pro_standard_dlm.exe Do not use other installers or
• Movie Studio

  3 answers, most recent on 2/8/2021

  [Solved] error 14
  hi error 14 im trying to reinstall magix pro edit on new computor. i deleted the previous computors from my list. still cant reactive it. its 2017 version with an update paid in 2019. in downloading from the link in my account product list. tried
• Movie Studio

  2 answers, most recent on 2/1/2021

  [Solved] Zoom & editan originally portrait sequence guidance
  As one zooms and edits, is there a way to just get something like a border guide around the screen area that will form part of the final export?  Only want it just as a guide to assist a zooming edit. Or perhaps change the black background screen
• ACID

  4 answers, most recent on 1/30/2021

  [Solved] Deteriorating sound quality in Acid Pro 9
  Hi, I've rendered chopped loops, recorded takes, virtually everything to wave and aiff files. Everything works seamlessly other than the resulting sound quality compared to the original loops and takes. The sound isn't terrible when mixed in with
• ACID

  2 answers, most recent on 5/24/2021

  [Solved] FaderPort1 V2 does not work with Magix Acid/Vegas
  I have FaderPort1 V2 (the single fader model, and not the original grey FaderPort Classic), and I wanted to let it work with Magix Acid or Magix Vegas since both of software have FaderPort Driver in their External Control And Automation option. But
• Movie Studio

  22 answers, most recent on 2/6/2021

  [Solved] BUG 4K 100Mbps 30p drops 1/3 of frames on rendering - solution in post
  ISSUE: If you import 4K 100Mbps MP4 (or any other format at 100Mbps), it will drop frames (1/3 of them, to be exact), when it renders them - into any format, with any collection of export settings/formats/resolutions/bitrates. Nope. No solution can
• Photostory

  5 answers, most recent on 1/9/2021

  RE: [Solved] New 2021 update, when open program welcome window look like the old
  @ryanejensen Hi . . . . Why do I not get the same experience after download of new 2021  . . . . I would suspect that video and manual showing the horizontal layout of New project/Open project dialog box were produced months in advance of the
• Movie Studio

  2 answers, most recent on 1/1/2021

  [Solved] "export aborted: not supported by hardware" error
  Been using MEP 2021 (ver 20.0.1.65) for months with no problem. I burned a DVD but decided I needed to edit it further before burning again. Since then, MEP refuses to burn. I had it making an ISO for over a day. Nothing happened. I rebooted the PC
• Web Designer

  10 answers, most recent on 12/27/2023

  [Solved] updated content in web site Pages not showing on web when re uploaded,
  I have a web site that originally uploaded as designed using other web hosting FTP, but now when I make changes on to my web site pages, those changes do not take effect they do not show the changes on the web. But in my Xara Web Designer Premium
• Music Maker

  4 answers, most recent on 12/27/2020

  RE: [Solved] Can i use Music Maker Jam for Game deving and how do i get a license
  @Kevin-watson Hi . . . .  the games are gonna be commercial cause i do plan on making money from my games that i release. . . . . As @SP. has commented 'using premade audio loops can cause problems ' - if you are selling through an agent, on your
• Movie Studio

  One answer, on 12/24/2020

  RE: [Solved] Program now refuses to start - goes to registration screen
  @Edward-Szekeres Hi Edward and welcome to the user to user forums. You will need to go to your Magix account where you originally registered your copy of Movie Edit Pro and de-register it. You may also have to generate a new activation code while
• Movie Studio

  3 answers, most recent on 12/8/2020

  [Solved] Movie Edit Pro 15 , can't activate
  Hello, I recently had to upgrade to Win 10, 64 bit . Movie Edit Pro 15 Plus was fully operational at that time . Now I can't find it on my computer. I have the original installation disk but so far I am not able to activate. It should be obvious
• Video Pro X

  22 answers, most recent on 12/1/2020

  RE: [Solved] my version and Mercalli v5 suite
  Sorry, this will be a bit wordy, but I don’t know how else to explain the problem and solution. Firstly, when I only saw the “proDAD Mercalli 2.0” Effect option, I believed that my version of VPX was not current. This confusion was compounded by the
• Video Easy

  18 answers, most recent on 4/11/2021

  [Solved] Picture freezing/being shaky, not able to install driver
  Hello.I am having issues when trying to transfer VCR tapes into my Magix program. It used to work fine, but about six weeks ago, something changed. Whenever I try to play something in my VCR now while having it connected to my Magix program, the
• SOUND FORGE

  2 answers, most recent on 11/14/2020

  RE: [Solved] Installing on a new computer
  Assuming you have a valid serial number, go to Magix Download Center, and get final SF-8 build from there,. Alternately, go to the Magic Service Center> My Products page to see all your registered Sonic Foundry, SCS (Sony) and Magix software. You
• ACID

  39 answers, most recent on 12/25/2020

  [Solved] 10.0.4 Software Update causing Unmanaged Exception 0xc0000005 Crash
  Acid was working perfectly fine until I got the notification to update to 10.0.4 and installed it. Now, it crashed every time I start it up with the Unmanaged Exception 0xc0000005 error. How do I revert back to 10.0.3? I uninstalled it and attempted
• Photostory

  2 answers, most recent on 9/25/2020

  [Solved] Cannot import photos
  Hi I am using Magix PhotoStory De Luxe Serial No P3-Serial number removed by Moderator I cannot access My Photos. I cannot find any way of getting into my folders. It worked OK originally but I do not know how it changed in this way. I have