I am having issues when trying to transfer VCR tapes into my Magix program. It used to work fine, but about six weeks ago, something changed. Whenever I try to play something in my VCR now while having it connected to my Magix program, the recording will be freezing and/or be shaky.
I have been trying to solve this by the help of Magix support since mid October (so over five weeks), but gotten nowhere.
I've tried uninstalling everything and reinstalling from scratch. When I try to install the driver recommended by them I get the following error message "Please plug in video converter" and gives me choice to retry or cancel. It is already plugged in, but there might be something wrong with it. When plugged in all the way, there is no red light, when plugged in halfway I do get the red light.
If I click "retry" nothing happens. If I click "cancel" I get error message "Driver installation failed. Could not find the device for this driver". If I don't don't click on retry or cancel, the installation continues but gets stuck at 95%.
I'm not getting anywhere with support, first person I spoke to think it's not a problem with the video grabber, I have the red/white one. (The fact that it doesn't light up when I plug it in leads me to think there is"). He said it was likely related to my device or related to Windows 10 and that nothing could be done about it. This person closed the case after I din't respond for five days, so I had to open a new ticket and I am now in touch with another person from their support.
Based on my description, any idea what's wrong? I could probably get a new videograbber sent to me if I ask for it. I have tried both Magix Video Easy (version 6) and Rescue your videotapes (version 9) with the same result. I have also tried different scart cables, two different VCR's, different tapes, all with the same result.
I originally bought Rescue Your videotapes version 8, this came with the red grabber. I was later recommended to upgrade to version 9 by downloading which I did. I see this comes with a black videgrabber, I don't know if this is causing any issues.
- Magix Video easy Version 18.104.22.168 (UDP3) or Rescue Your Videotapes Version 9
- - AMD RYZEN 5 3600 6 CORE 4.2GHZ
- Windows 10
- - 16GB
- - Nvidia High Definition Audio
- - Nvidia GeForce GTX 1660 Super
- Chrome 86.0.4240