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@Clumsy Click on the SUPPORT link at the top menu if this page, select your product, on the next page scroll down until the bottom and click on Contact Support and create an email ticket. I don't have Acid 11 so I cannot test this problem. The

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

@johnebaker @BrenyC Hi John. I'm wondering if this is another problem that has been caused by a high differentiation of frame rates (28 frames per second difference). Ray.

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

Doesn't appear to be any problems with the audio but the HEVC MP4 export from Magix has flickering and double exposure. The HEVC MKV export from HandBrake plays without any errors before rotating in Magix. Other than the rotation, the only changes

ACID

2 answers, most recent on 12/29/2023

[Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?

I am almost at my wits end. I have a full latest version fo Acid Pro 11 and need to sync my external drum machines or synths to a track I arleady recorded. Sometimes this works but usually it's a nightmare. Today I spent over two hours on two

Movie Studio

66 answers, most recent on 1/29/2025

RE: The output formats are messed up in Movie Studio 2024

I just got a copy of the file from the OneDrive link. There were no problems with it. I would conclude that it probably did not download successfully. It is rather large 21.1 GB (22,719,721,472 bytes), so do you have the full file? If you do,

Samplitude

4 answers, most recent on 7/31/2023

RE: [Solved] X5 and 365 - Problems

@Eleyan The 365 version probably needs to check whether your subscription is still active. Other than that, X5 should work fine. If you have problems with audio increase the buffer size in the ASIO driver settings. The transport control is a

Video Pro X

2 answers, most recent on 1/17/2023

[Solved] Removing Links between Objects on Timeline

Hello; I am having some problems editing my project. When I select an object on particular track, the selection appears to grab all the other items on the same track. I have tried to rectify this problem by selecting all the objects, and then

SOUND FORGE

2 answers, most recent on 7/2/2023

[Solved] SF pro 17 - not starting-up any more

I have Sound Forge Pro 17. When I tried to start it, getting an error message that it cannot start. I have sent the message to Magix.I then uninstalled and reinstalled SF Pro 17. However the same problem. Would appreciate any advice. Windows 11 Home

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

@Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and

SOUND FORGE

7 answers, most recent on 11/23/2025

RE: sound forge17 plug-in (ARA 64bit)

@Timbim There might be a workaround. Install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 16 directory (make a backup of your files first!). This workaround already helped

Samplitude

5 answers, most recent on 4/25/2023

[Solved] Simple export question

I'm a new Samplitude user and stuck with a simple problem. I created a song with four midi tracks and one audio track. When I export, only the midi tracks are in the new mp3 or wave file. I can't figure out why the one audio track is not being

Movie Studio

One answer, on 5/5/2023

RE: [Solved] MAGIX Movie Studio 2023 Platinum won't install in Win 11

Never mind. I just saw the notice and installed the latest Windows 11 update. I'm glad this was as easy as MS breaking Windows and sending a fix (I presume). I've experienced far worse problems, one that took me two years to find a fix for, that

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@Bart-0251 Because you're in a Magix forum? That's not a very smart reply, considering what I wrote earlier. I am talking about applications on MY system. Everything else functions as it should, including demanding software like the Adobe CS apps.

Music Maker

16 answers, most recent on 1/12/2026

RE: Midi keyboard not playing live

@Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or

Movie Studio

13 answers, most recent on 12/31/2024

RE: Cannot Install Movie Studio 2025 Platinum: Error-1

@FlaBoy57 Hello, Good to hear from you that your problem has been solved. Best wishes,Rob

Samplitude

8 answers, most recent on 3/2/2024

[Solved] No master audio signal in midi track only project

Hi there,I imported a few tracks from a MIDI file into a new Samplitude VIP project. The idea is to use my external device (a Roland Juno DS) to assign an instrument to each MIDI tracks and play the notes already present in there. I have no trouble

SOUND FORGE

3 answers, most recent on 10/24/2025

RE: SF Pro 14 is erroneously looking for ARA Waves plug-ins

@joe-patti Like I mentioned, install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 14 directory (make a backup of your files first!). This workaround already helped other users

Video Pro X

6 answers, most recent on 8/7/2025

RE: Problem download video using FIREWIRE

Hello Rob, thank you for your input. I think Magix is activated. I just try to download video from hard disk, make short edit and safe as MPEG-2. Everything is working. I think there is problem with connection with my firewire card. I did not use it

Movie Studio

6 answers, most recent on 12/11/2023

[Solved] installing same version of Movie Edit Pro?

I have MEP version 17.0.1.128 on one computer and I want to install the same version on my other computer since Magix allows use on two devices. Unfortunately the installation link from the Magix website only updates to 16.0.4.124 which is

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

I have burned many other projects of this size and length on 8.5gb blanks with no problems. As I said, even though the program burn said ":successfully completed" on playback the disc would freeze or pause at a certain point when played on more than

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

I updated to the latest windows update, I uninstalled the Video Pro 15 app and reloaded it. It now says the application has failed to launch due to it's side by side configuration is incorrect. I've had this software for several years and never had

SOUND FORGE

2 answers, most recent on 9/1/2025

Software is glitching.

I have SOUND FORGE Pro Version 11 (Build 299). Recently I am encountering glitches which make it difficult to impossible to edit my music. Fade-outs don't work. Sound stops entirely (even though I can see the graphic displayed on my monitor still).

ACID

8 answers, most recent on 12/15/2025

RE: Acid Pro 11 plante "update VST plugins"

@Strictly-East Please copy and paste the crash reports from the Windows Reliability Monitor. Maybe this problem is driver related. Press the Windows key and R on your computer keyboard. This opens the Run window. Type perfmon /rel and press Enter.

ACID

4 answers, most recent on 1/31/2026

RE: (Solved) ACID 11 Some sounds are distorted while others aren't.

Hey thx. Now the files sounds better with this option, when i hear them previous or insert them. but i need the loop function. now i have only One Shot or Beatmapped. when i will play a file nonstop for while i need the loop function. with the other