• Off topic

  13 answers, most recent on 2/27/2026

  Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  I love working with MAGIX Video deluxe 2026 Premium now retired its my passtime and love the commitment of forum members to help out in a crisis I was having kittens when things stopped working and export aborted after i made changes to
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray, I will try some of the things you have suggested but I must admit that some of the other things you mentioned I do not have a clue about. I feel like complaining to the builders of my PC that they should have offered a better replacement
• Movie Studio

  14 answers, most recent on 5/6/2023

  [Solved] Intro/ Outro animations
  Hi, on Magix Movie Studio 2023 Suite, which have recently installed under win 10, I must be doing something wrong or something else is happening. .I try to use an animation from Intro/ Outro animations section,but appears on the preview monitor as a
• SOUND FORGE

  2 answers, most recent on 3/2/2025

  problems with serial number
  I just purchased SOUNDFORGE and received and email with download and registration instructions including the serial number. However - it simply will NOT accept the serial number given to me in the email. Please help.
• ACID

  3 answers, most recent on 3/6/2025

  [Solved] Loop Library
  I notice other complaints about no loop library in Acid Pro 11. It seems an impossibility to install the loop library .... HELP!
• Music Maker

  11 answers, most recent on 3/26/2025

  RE: bought a soundpool and cant get it on to my music maker..
  @anthony-watters Sorry, but we are all users like you. This is a user-to-user from where we help each other. No Magix support staff is active here. Usually, you need to contact shop​@magix.net or infoservice@magix.net
• Movie Studio

  27 answers, most recent on 8/1/2024

  [Solved] No Longer Able to Render Project
  No Longer Able to Render Project I have been using Magix Movie Studio for years without any issues...until now. I have the 2023 version and have had it for almost 2 years. When I go to render the movie to export....after about 30 seconds I get a box
• Music Maker

  One answer, on 2/22/2025

  Progam is really slow to open and then to open/save projects
  Can you please help. Just purchased this and it is so slow open and then to save or open projects, where it is not useable.
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @vdl-user-v19 what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) After 8 months of being
• SOUND FORGE

  5 answers, most recent on 4/7/2025

  RE: Voice to speech suddenly stopped working
  @Jimrin I don't know. Maybe you're correct and there is some problem with your subscription. I suggest you contact customer support at infoservice@magix.net for this because we are just users like you and cannot help you with subscription problems.
• Other products

  One answer, on 11/7/2025

  RE: [Closed] moving Vegas editing software to new computer
  @Lory-Olson Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  I've been having this issue since yesterday after I updated my Intel Drivers. It was working absolutely fine before the driver updates but now I'm unable to get it to launch at all. I've tried basically everything, rolling back driver updates, clean
• Video Easy

  One answer, on 4/18/2025

  [Closed] Will not let me finish downloading dialogs.
  Windows 10/ I have Vegas Movie 6.0 and it will not allow me to finish downloading my activation software. It cut out the moment I click on next when it ask me what language. Can you please help me.
• SOUND FORGE

  16 answers, most recent on 8/9/2023

  RE: [Solved] Sound Forge 17 S# not working for POST 365 acc.
  OK guys! After a long wait; months of not being able to use SF because my S# was messed up on their end with the SF17 upgrade, they finally solve the problem by granting me a full SF perpetual licence.They can't figure out what went wrong because I
• Video Pro X

  5 answers, most recent on 9/3/2023

  [Solved] Very bad quality on imported video
  Hello everyone, I've just purchased Video Pro so not familiar with it yet. Forgive me if the solution is obvious. When importing this video I'd like to edit, this is how it appears in the preview screen. It's a .mov, so I thought perhaps that was
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  @SandyRaw The latest version is Acid Pro 11. I believe 'Next' was version 9. I don't think that new plugins will run any better in 11. You can try to run a VST chainer like Plogue Bidule inside Acid and then load plugins inside Bidule. This might
• SOUND FORGE

  3 answers, most recent on 9/16/2025

  RE: Pitch Bending and Speed Distortion after closing file "Drunken VO"
  Hmmmm....never knew there was such a thing. Are there quick step to post here that I can follow. Oh, I forgot to mention...in EVERY Sound Forge install (new C drive replacement and so forth), it only lets me open the program as an administrator. Not
• Movie Studio

  7 answers, most recent on 6/7/2025

  RE: Zooms
  @DRORENGEL Hi . . . . magix movie studio 2025 platinum v. 24.0.1.199 . . . . You are missing several patches, the current version is 24.0.1.239. Check for the latest patch under Help, Update online ... John EBForum Moderator
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  Sound forge pro 18_plugin chain issue
  Hi,when using the plugin chainer, the settings of each effect in the chain are reset to default if I close the plugin window. When I open it again to modify or fintune it, the settings are reset to default, not those I entered before closing it.
• Other products

  One answer, on 10/26/2025

  [Closed] Vegas Pro 23 Steam Edition : Can't render at all
  Hi need some help here , I just got my Vegas Pro 23 : Steam Edition ,there is nothing wrong about program when I render by my old laptop it's totally fine, but when I try to render on my new laptop it will not responding for second and it said " an
• Samplitude

  One answer, on 1/6/2025

  RE: Can someone help me with the internal vocoder?
  Dear customer, please write a mail to prosupport@magix.net. Our support team will help you. With kind regards Your MAGIX Pro Audio Team
• Music Maker

  One answer, on 9/14/2025

  soundpools music maker 2025 premium.
  doesn´t want to load paid soundpools,is paid for a year, worked for 10 months,it shows me in the program, as well as in my products, unlimited loops,but when working in the program, it does not load them, it shows empty packages,as if my license had
• SOUND FORGE

  8 answers, most recent on 1/24/2023

  [Solved] can't get SF Studio 15 to record anything, please help
  I've tried different inputs and outputs on Windows 11, any suggestions, thanks ...