• Music Maker

  One answer, on 6/8/2026

  RE: quiero una licencia para mi programa
  @josealfredo-a Magix ya no vende la versión X7. En su lugar, puedes adquirir la versión más reciente, Samplitude 2026, a través de Boris FX. Ofrecen una licencia perpetua que funciona «para siempre» pero solo incluye actualizaciones durante 12
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  @Jiayi-Xu These are user to user forums, not any contact for Magix staff so your question is highly unlikely to receive any official reply here, sorry. If you did not receive an email confirmation of your purchase then you will not have been
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Anyone knows if I would get answers today? Still only silence today, no emails, no response.What is happening with MAGIX? ???
• Rescue Your Videotapes!

  3 answers, most recent on 4/3/2025

  RE: cannot install driver for premium video wandler
  @kg79 This is the Magix procedure for installing the drivers: https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/ I've already tried that numerous times.
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi @SP. and @ROBERTO-FERNANDEZ5645, I can confirm "the sampler tool "does nothing" in both Sound Forge Pro 17 & 18. It does work in SFP 10 thru 16 however, if that is an option. I suspect Magix is not aware of the issue. or does, and cares not
• Music Maker

  9 answers, most recent on 4/6/2023

  [Solved] Objects not recording,reverts back to free version, Asio issues
  I posted about some glitches the other day, since then my SWAMP X-USB preamp I use (which has really been fantastic) has died and I've been forced to dig up my barely used PreSonus AUDIOBOX 96. Has anyone had issue with the presonus drivers using
• Music Maker

  2 answers, most recent on 7/3/2023

  RE: [Solved] Reinstall
  @Leon-Fourie Hi, There is no program for Premium Edition. An Edition is an add-on to the program Music Maker. Just download and install the free version (now 2024) of Music Maker and log in using your normal username (email address) and password for
• ACID

  One answer, on 6/16/2023

  [Solved] Controllers found to work well with ACID Pro ?
  What Controllers are you using and have found to work well? I'll start off by stating that I have a Novation Launchpad Mk2 and I'm wondering if it will work as the promoted Mk3 mini here at Magix. I guess this could be both a pro/con type info post
• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Welcome to the Magix users forums. Whether anyone else who posts here is an "educational" user is doubtful, I think so I wonder whether you will receive useful advice, sorry. You say you have reached out to Magix 4 different times but did
• ACID

  7 answers, most recent on 3/5/2023

  [Solved] Where's the patch?
  "Before the release of ACID Pro 11, there will be a patch update. Further news will be shared soon. Thank you on behalf of MAGIX and especially the ACID Team,MAGIX Editorial Team" Where's the patch update ??????
• SOUND FORGE

  4 answers, most recent on 7/9/2023

  RE: [Solved] Sound Forge 11 Windows 11 errors
  @3D87C4 Hi . . . . video itself is a 4K, profile oriented, cell phone clip . . . . If the video encoding format is h.265 (HEVC) then this is not suopported by Sound Forge 11, the video will have to be converted to a supported format - AVI, WMV, MOV,
• Music Maker

  3 answers, most recent on 4/7/2023

  [Solved] sound pools dont work
  For no reason at all my Magix music maker (64-bit) (up to date version 31.0.4.50) has just started producing this error The file /undefined has been deleted or moved and cannot be used. Also the store is working very oddly.
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @SP. Here's the answer from Magix Germany: "When purchasing a download version, the serial number is registered immediately upon purchase." @Amit-Kamble, As far as I understand it, You didn't purchase a download version, but a boxed version. You
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @SP. @px41 Hi I didn't see his recent response to my request for assistance in another post, I probably did not click follow said post. But please bear in mind Tom is a very busy man more so with all the changes happening at Magix. Ps I am on leave
• SOUND FORGE

  2 answers, most recent on 4/24/2026

  RE: Buying serial number to activate SFAS 17
  @Roberto-Kirst If you registered Sound Forge Audio Studio 10 with Sony, you can use the same login credentials (e-mail and password) at Magix.com and download it there. Regarding version 17, you can now only get old stock licenses from third party
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  @Michael-Prindle You mean this thread? https://www.magix.info/us/forum/my-audiostudio16-all-of-a-sudden-failed-to-record--1351618/#ca2003045
• Movie Studio

  10 answers, most recent on 12/13/2025

  RE: 2025 products with Travel Maps
  @Terry-Lockridge @Reyfox Hi, Travel Maps is included with all flavours of Video Deluxe, formerly called Magix Movie Studio (in English speaking countries) and Video Pro X. TM is listed on the comparison table as "Enhanced travel route animation with
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• Samplitude

  4 answers, most recent on 7/31/2023

  RE: [Solved] X5 and 365 - Problems
  @Eleyan The 365 version probably needs to check whether your subscription is still active. Other than that, X5 should work fine. If you have problems with audio increase the buffer size in the ASIO driver settings. The transport control is a
• Movie Studio

  4 answers, most recent on 3/16/2026

  RE: Updating / Upgrading present and future concerns
  @SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just
• Off topic

  162 answers, most recent 5 hours ago

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Other products

  One answer, on 5/6/2026

  RE: registering old sony music studio 10
  @Steve-Fearey You need to use the same exact e-mail address and password of your Sony account. Don't create another Magix customer account. Then it should work fine.
• SOUND FORGE

  2 answers, most recent on 7/2/2023

  [Solved] SF pro 17 - not starting-up any more
  I have Sound Forge Pro 17. When I tried to start it, getting an error message that it cannot start. I have sent the message to Magix.I then uninstalled and reinstalled SF Pro 17. However the same problem. Would appreciate any advice. Windows 11 Home