• Music Maker

  10 answers, most recent on 2/11/2023

  RE: [Solved] 2023 Music maker - Updating free version to paid premium
  Problem has been resolved by Magix Support at their end and a new Serial Number has been issued.👏 I would like to thank Magix for their quick response and due diligence in solving the issue.
• SOUND FORGE

  One answer, on 1/6/2026

  Temporary block access
  Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact
• Other products

  One answer, on 5/6/2026

  RE: registering old sony music studio 10
  @Steve-Fearey You need to use the same exact e-mail address and password of your Sony account. Don't create another Magix customer account. Then it should work fine.
• Music Maker

  2 answers, most recent on 2/1/2023

  RE: [Solved] Loops blank on track
  @Jon-Muellemann These posts might help:https://www.magix.info/us/forum/waveforms-no-longer-showing--1311016/https://www.magix.info/us/forum/cant-see-audio-blocks-or-wave-spectrum--1256482/#ca1735836  
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b Jesse, an email address Magix was using recently for licencing issues was infoservice@magix.net. I don't know if that is still working, but it is worth a try. Provide as many details as you can eg email addresses used, exact program
• Movie Studio

  4 answers, most recent on 3/16/2026

  RE: Updating / Upgrading present and future concerns
  @SP. Thanks for the suggestion but I've no intention of updating to VDL 2026, I was posing a hypothetical question. How many people come on this forum saying they've just bought VDL 2026 and how do I do this. that or the other? If they've just
• Off topic

  162 answers, most recent 9 hours ago

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  Hi allThe Grinch is back. For the past couple of days I have been greeted by this (or similar) This would appear to be a MAGIX ad so I am, again, going to blame MAGIX. I have (just now) worked through this thread and checked that I have undertaken
• Movie Studio

  3 answers, most recent on 3/25/2023

  RE: [Solved] Movie Edit Pro 2016 - reinstall- product- cant access old email acct
  @michael-s3379 Hi Assuming that you know the password of the account you registered MEP 2016 with , then you can login to your account at magix.com with the old email address and password and change your email address there - Account login icon is
• Movie Studio

  2 answers, most recent on 6/26/2023

  [Solved] Does Magix MEP2016 Allow Web Cam Capture?
  Hi Gang - Greetings to John CB, and everyone (hope all is well) I'm using Skype to record some video interviews. The problem is that Skype has eliminated the Split Screen feature, naturally making many people very unhappy. Aside from choosing a
• Music Maker

  One answer, on 10/15/2025

  RE: loops unlimited subscription
  @Jackson-Byrne Contact customer support at infoservice@magix.net
• ACID

  One answer, on 6/16/2023

  [Solved] Best to uninstall AP10 before AP11 or after?
  As many things are shared, scanned, and authorized across Magix products.... Is it best to install, update, and run AP11 a few times first for file associations to take hold, any variations in soundpools, vst, featuresets, etc... before uninstalling
• SOUND FORGE

  One answer, on 5/8/2026

  RE: SF 18 - Plug in chainer weirdness
  Hi @Colin-Taber, I do not have those particular plug-ins to test. Do other plug-ins and plug-in formats exhibit similar behavior. Unfortunately, Sound Forge has always had issues with Waves plug-ins.You may want to try the BorisFX trial version of
• Music Maker

  6 answers, most recent on 6/27/2023

  [Solved] Controllers found to work well with Music Maker ?
  What Controllers are you using and have found to work well? I'll start off by stating that I have a Novation Launchpad Mk2 and I'm wondering if it will work as the promoted Mk3 mini here at Magix. I guess this could be both a pro/con type info post
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  @Angela-Prosser Then it's probably registered to your old Sony customer account. These accounts were also transferred to Magix. Do you remember the old e-mail address and password?
• Movie Studio

  4 answers, most recent on 11/26/2023

  RE: [Solved] Does Movie Studio include also Photostory Deluxe Functionality?
  @Giorgio-Pranzo Hi, Yes and yes. The only thing that PhotoStory has that Magix Movie Studio Platinum/Suite (MMS) does not is the fx panel that you can open when the Preview Monitor is in full-screen. However, MMS doesn't need this as it has movable
• Video Pro X

  4 answers, most recent on 10/14/2025

  RE: Bought the vMAGIX Video deluxe 2026 plus.
  I have installed the MAGIX Video deluxe 2026 Plus. The email states that I have installed the MAGIX Video deluxe 2026 Premium Serial number: Removed by Moderator Are these two seperate programmes?
• Web Designer

  One answer, on 3/5/2026

  RE: Trying to make printable order form
  @gary-tayman Hi . . . . Web Designer + 25 . . . I asked Support, . . . Did you ask Xara or Magix Support? if Magix then you would not get a reply, they stopped retailing/supporting Xara products early 2024. Xara have their own support here, and
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hello Matth, I'm sorry to hear that you no longer trust Magix Germany's support. I have submitted your problem to my contact person at Magix Germany. Sincerely,Rob
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these commercially
• Movie Studio

  2 answers, most recent on 4/29/2025

  magix hub
  I accessed the Magix Hub in Movie Studio 2025 Suite and download 10 videos. My problem is I don't know where I go to access all of them , i only see a few in Documents. magix studio 2025 suite, magix content. I dont see a Magix hub file. when i look
• Movie Studio

  53 answers, most recent on 11/13/2023

  RE: [Solved] Movie Studio 2022 cannot separate multiple audio tracks
  @Paul-Ravenscroft Hi, My highly directional microphone records in mono on the left speaker track. The other track is vacant. In MS16 I could see both the recorded and empty track. A right click allowed me to combine them into a single track so that
• Movie Studio

  One answer, on 5/5/2023

  [Solved] MAGIX Movie Studio 2023 Platinum won't install in Win 11
  This is a brand new download from Magix, two nights ago. Made a second download to try and rule out the possibility of a corrupted file. I click on the .exe, even as an administrator...nothing happens at all. I've tried a number of the more common