• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  RE: Geen geluid bij overdracht VHS-band
  @Bol Rob, I don't have a Magix VideoWerndler but I do have other similar USB digitisers. In Device Manager, they all come up in Sound, Video and Game Controllers. not "Cameras". Another thing to check/confirm is access to the "mic" by Windows.
• SOUND FORGE

  16 answers, most recent on 3/28/2025

  RE: slow down on exported music
  @mark-p8189 You can usually unlock the sample rate by closing all programs that access the sound card. If only one application accesses the sound card, it can set the sample rate freely. Depends on the sound card itself. If you don't know which
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: My Audiostudio16 all of a sudden failed to record.
  I can't do the 'File> Reset' tool because program won't launch. Hi @Michael-Prindle, if you cannot open Sound Forge to access the 'File' menu, hold down the 'Ctrl+Shift' keys whilst trying to launch SF. That will open the 'reset/clear cache'
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: [Solved] Adding a voice-over does not work
  @David-Bailey5314 Hi . . . . I cannot add any extra audio through an external microphone. . . .I can use that microphone for dictation in other programs. Windows has 2 options for allowing access to the microphone, one for Windows Apps and one for
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• ACID

  One answer, on 11/4/2025

  RE: Neither Acid pro 10 nor 11 see my drives
  @Frank-Canonica How large are these drives? More than 2 TB? Maybe that's the cause they cannot be accessed by Acid. There were reports in the past that large drives will be seen as "full" by Acid. I assume the internal size variable cannot handle it.
• Photostory

  One answer, on 12/6/2025

  [Solved] PS2026 Fresh Install - Hangs on Initialising slideshow
  I have installed Photostory 2026 several times now (using revo uinstaller) and when the application starts, it just hangs on the initializing slideshow. I have left for an hour or so without success. Any ideas on how I can get it past this step and
• Movie Studio

  2 answers, most recent on 4/29/2025

  magix hub
  I accessed the Magix Hub in Movie Studio 2025 Suite and download 10 videos. My problem is I don't know where I go to access all of them , i only see a few in Documents. magix studio 2025 suite, magix content. I dont see a Magix hub file. when i look
• Rescue Your Videotapes!

  8 answers, most recent on 12/4/2025

  RE: driver usb 2861
  @gp63 Hi In the Windows 10, Settings, Privacy, Camera turn on Let Desktop apps access your Camera Also turn on Settings, Privacy, Microphone, Let Desktop apps access your Microphone The drivers for the USB capture device should already be
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  Hi SP. I understand that these "add ons" are plugins and not standalones, but are they the full product with all of the presets and are they perpetual licences with lifetime access.
• Movie Studio

  3 answers, most recent on 1/22/2025

  RE: [Solved] Move Movie Studio 2025 Platinum to new PC
  @Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a
• Video Pro X

  2 answers, most recent on 9/20/2024

  RE: [Solved] Reinstall Ultimate Traveler Package in Travel Maps
  Hi, It should be installed in Video Pro X, then you have access in Travel Maps. Check under Templates, Themepacks that it is installed. It may show that you have to download it there. Make sure to wait a minute or so after starting VPX for it to log
• Video Pro X

  One answer, on 11/18/2025

  [Closed] Rendering
  I now have upgraded to v 23 but when I go to render a file the files I can get are mpg4. Since I am only using a regular dvd I need to access mpg or mpg 2 but I am unable to find them. It sure was very easy with v 20.
• Rescue Your Videotapes!

  9 answers, most recent on 4/22/2025

  RE: Videowandler 2 issues...
  @Sami-Pekonmki Hi Check in Windows 10 Settings, in the Find a setting search box type: Camera From the options that appear select Choose which apps can access your camera, then check Allow Desktop apps to access your camera is turned on. Repeat the
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access
• Movie Studio

  4 answers, most recent on 8/17/2025

  RE: Align other audio tabs to this track
  Thanks John, that's the situation. I have two cameras, one on the right, the other on the left, recording the same scene (a concert). Do you have a link to access the "Multicamera Editing" manual? Thanks for the help, best regards. Gérard
• Off topic

  160 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA
• Music Maker

  3 answers, most recent on 12/2/2024

  Unable to export
  When trying to export a completed song I am unable to do so. When the process of normalizing ends the program crashes (at the Mixing Down stage). The error report indicates that it is an access Access Violation.
• Video Pro X

  10 answers, most recent on 10/23/2025

  App failure to load
  error in module "Access Violation" . Windows 11, App begins to start but seems to be getting stuck as soon as it tries to load and I am getting that error pop up. I think it happened after a GCC update and I reverted back to the older update but
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  Thank you for that - Embarrassed to say, somehow I got that wrong? I mistakenly recall a forum discussion indicating MVP needs to be in 'C' drive (where the OS resides)? Allow me to understand: I've previously broadly separated media into separate
• ACID

  4 answers, most recent on 12/10/2025

  RE: ACID Pro Bundle with Melodyne
  @Paul-Young3484 This is the third thread to which you have posted essentially the same comment/question. Please do not continue to create multiple posts in this manner or your access to the forums may need to be withdrawn. Please see Community rule
• Movie Studio

  15 answers, most recent on 11/12/2025

  MPEG-4-Codec
  I have a couple of MP4 videos that need to join together after dragging one to the main display I receive a message ‘The program needs access to a file with MPEG-4-Codec.‘ I clicked on Activate Online and the response is that ‘the activation code is
• Audio Cleaning Lab

  2 answers, most recent on 10/13/2025

  RE: When click red record button fatal error comes up on the screen
  @Former user Have you allowed microphone access for Audio Cleaning Lab in the Windows security
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My