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John - This is WONDERFUL information. Thank you so VERY much! It will take me a bit to digest it all, I bet this will be a lot of help to others as well who come across this thread. I have not tried putting n markers - but it is a good idea. I

Movie Studio

15 answers, most recent on 7/20/2025

RE: Playback Stutter MEP 2016 Plus

Dear Ray: I'm soooo sorry I didn't notice this reply until now. I sincerely hope you're doing well despite the condition you spoke of. I continue to enjoy editing with MEP (all these years)! And BTW for your enjoyment (as an Englishman), check out

Music Maker

7 answers, most recent on 2/11/2026

How to Change Hand to Cursor

Sorry for being a complete idiot. I have Music Maker 26 and haven’t had a new version in 20 years. All I’m trying to do is a simple cut out of blank space and noise in a recorded wav file. After I load the wave I only get the hand which allows me to

Movie Studio

One answer, on 1/17/2026

[Closed] Getting a new authorization code for Vegas 12 for a new computer

My old computer went toast, so moving my Sony Vegas over to the new computer: Ive followed all the steps, downloaded the latest version of Vegas 12 from the MAGIX web page, using my working serial number, installed the 3.5 version of .NET. Found my

Movie Studio

20 answers, most recent on 1/13/2025

RE: [Solved] Exporting to mp4 desyncs the sound...

It turns out changing frame rate on export to mp4 actually did not fix it for anything longer than 1 minute. It was still causing all kinds of weird sound problems on longer videos. I discovered the only way to stop these problems was to make sure

Photostory

6 answers, most recent on 8/24/2025

[Solved] "Sound Optimization", disappearing transitions, transition/music issue

This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the

Music Maker

One answer, on 10/13/2025

unable to install new soundpools purchased online into Music Maker

Ive just paid for seven new soundpools online and downloaded them to my windows 11 PC, but none of the new soundpool files will install into my Music Maker Premium programme. I'm running version 33.1.1.19. I followed the same process Ive always used

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

This is the only computer that I have the software installed on (and the only computer I have). The fact that it only crashes when I'm using SF tells me that it's a problem with that program. Yes, it happens on all audio files. I cna't imagine that

Other products

2 answers, most recent on 4/26/2026

Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.

Hello. i'm posting here because after 2 weeks and 2 tickets i'm asking if it's possible to downgrade my Vegas Pro 23 version into vegas pro 22 version? 23 is unusuable. 22 looks pretty better. and i won't pay 150$ for an update to BorisFX Vegas

SOUND FORGE

16 answers, most recent on 2/23/2025

RE: Sound Forge Pro 18 REFUSES TO INSTAL!

This is not at all what I see when I go to the SUPPORT link at the top of this page. It tells me to ask a question HERE. There is NO MESSAGE to select "Sound Forge Pro." At the bottom of the page there is not "Contact Support" button.

SOUND FORGE

15 answers, most recent on 7/27/2025

RE: Scripting question

Hi SP, It took a while but I got finally Visual Studio to open a script without errors. It wasn't difficult, but I have only a limited knowledge of using Visual Studio. What a difference it makes being able to see the definitions or implementations

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

Thanks CubeAce, but that's not the problem. 1. It's not the effect of a third-party provider. 2. My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. Especially since version 2025 on an old PC with an Intel i5 and 16GB of

ACID

No answers, created on 3/16/2026

acid suite 11 wont start. "temp file full"

Hi, would really appreciate some help fixing this. pretty sure it's one of those "update issues". windows specific. Last update reset a lot of my personal information. I had to re-register my copy of Acid, but it wont start now. it keeps giving me

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

@jak.willis Interesting. The cynic in me says that Magix had problems with Smart Copying and Rendering and have tightened up on the file compliance, so much so it won't even smart copy one of it's own AVCHDs in the latest versions. @AAProds Well

Movie Studio

11 answers, most recent on 12/4/2025

RE: Corrupted Audio

@MatthewEverett-Gates Hi I assume your system is set up as: C: drive is for Windows and installed programs, the mirrored drives are for data only, no programs are installed on the mirrored drives. We need more information about: The video file's

Video Pro X

3 answers, most recent on 11/27/2025

changing 16:9 to story size

Hey when I have like 10 clips in my timeline for a basketball highlight clip, Im having trouble adjusting it into a nice story frame as the action in the clip moves into directions. I do know how to adjust the size, but once I have 10 sec with the

Music Maker

2 answers, most recent on 6/3/2026

Loops Unlimited Not Syncing to Music Maker

I recently purchased a monthly subscription to Loops Unlimited. The service was not syncing to Music Maker completely. After a lot of different attempts at fixing it, I unsubscribed. However, Magix claims I can use the service with full

Xara Designer Pro

3 answers, most recent on 3/3/2025

RE: [Closed] Where can I download XARA designer pro app

Please can you help me have I got the correct login details for my account - I can access all of this but cannot see my invoice let me know that you this is the link I have https://www.magix.com/us/support/my-service-center/ My account is up for

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else. I googled for a good 7hrs and found no threads on any site that could help me either.

Movie Studio

10 answers, most recent on 4/20/2025

Magix Movie Studio 2025 TRIAL

I cannot get this software to run at all.I am using Windows Pro 10 with 3 internal drives. The C: drive is a fast MVMe.The E: drive is used for general storage and the D: drive is a 240GB SATA which I do all my video editing on. It is always cleaned

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

First of all, I want all of the above responders to know how much I appreciate their effort and time, to help me with this pesky issue. I wish Magix had provided us frustrated users with a customer service phone number to help us resolve their issue

Movie Studio

44 answers, most recent on 9/12/2025

RE: some objects cannot be moved on the timeline. Others can...

@Alfns I don't think anyone here would suggest uninstalling the program. That could actually make things worse. I was asking you to show all the tracks on the timeline. Looking at your current pictures there seems to be a lot of additional tracks

Movie Studio

9 answers, most recent on 8/10/2025

RE: Is MS 2026 really any better?

@Pete-Lowland the learning curve I found was not big at all. Plenty of help here in this forum too. The only downside for me compared to say Pinnacle, was the track order. Pinnacle, Vegas Pro, Premiere, Resolve, etc., edit the same way, overlays

Off topic

4 answers, most recent on 10/29/2025

RE: Tired of all the sales/upgrade emails from Magix

@NotACat @emmrecs Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a