• Music Maker

  7 answers, most recent on 12/28/2022

  RE: How to Transfer M SoundPool to my other M. account?
  @Fenaille-Marc Hi A response from support may take several days as it is the Christmas/New Year holiday season in Germany. Did you use the Support request system or emil infosevice@magix.net ? John EBForum Moderator
• Video Pro X

  32 answers, most recent on 12/5/2023

  RE: Canon C-LOG3 files won't open on Video Pro X 15.05.213(UPD3)
  @Former user Yeah, it opens fine in VEGAS Pro 20 (411) without proxies or transcoding, but is definitely not the best editing experience. Therefore, I transcode out to Apple ProRes 422 with Shutter Encoder. I prefer that method, compared to creating
• Music Maker

  7 answers, most recent on 12/28/2022

  RE: How to Transfer M SoundPool to my other M. account?
  @Fenaille-Marc Support is not inexistant (sic) but, depending on when you contacted that email address, you do need to remember this is the Christmas and New Year holidays! I doubt very much whether anyone is back to work until next week at the
• Music Maker

  9 answers, most recent on 12/27/2022

  RE: The Purchase Bug
  HI, I recently received MAGIX as a christmas gift. I have the voucher code and registered the product as much as I could but I haven't received the email with the Product Serial Number needed for activation. Is there any other way to receive the
• Photostory

  17 answers, most recent on 12/9/2022

  RE: how to reload deluxe2023 on new laptop
  Well I just wanted to say a sincere thankyou to you both for all of your very patient help with this old guy. It worked beautifully. I can now get started on my new project. Merry Christmas and a healthy 2023
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @AAProds Hi Al. Not strictly true about not being able to see the overscan area on an old CRT TV depending on how old the model of the TV set was. My parents had bought their first Black and white TV set years before I was born and had adjustable
• Video Pro X

  2 answers, most recent on 12/17/2022

  Annoying Pop-up
  How do I get rid of that annoying pop-up touting the Christmas sale? I am off and on Pro X dozens of times each day and that page is getting very tiresome. Everyone have a great holiday season and stay safe ...captjack...
• SOUND FORGE

  9 answers, most recent on 2/5/2023

  RE: voucher code not recognized
  Rraud Thank you very much for your response it's quite helpful I have yet to download the sound forge to my new computer, as I have the voucher number but not the serial number The software was a Christmas present and I'm having my friend check to
• Video Pro X

  13 answers, most recent on 4/16/2025

  RE: Saving Custom Window Arrangement - saving main and sub navigation?
  Hi @browj2 Thank you for pointing me to the .pmly files. Your knowledge has been invaluable and I have been able to determine the bug in the system. As discussed, the "Main-navigation" are the tabs of the Media Pool window; specifically, Import,
• ACID

  9 answers, most recent on 11/11/2023

  RE: New Update for Acid Pro 11
  @SporkimusPrime I don't feel bad just cheated, (like all the other AP users should) Admittedly I don't use this bug ridden program anymore, only when I need to retrieve something as I did yesterday and AP10 didn't disappoint, it crashed and frozen
• Movie Studio

  18 answers, most recent on 9/6/2024

  RE: I cannot enable the text to speech on Movie Studio 2024 platinum
  @Lukasz-Kiljanek Hi. I can understand the frustration and some sites can be very difficult to navigate. Personally I give it a 7 out of 10 for difficulty. If you have ever tried to change internet provider or stop a monthly payment to an online
• Video Pro X

  58 answers, most recent on 9/12/2024

  RE: [Closed] VPX/MMS update schedule
  @browj2 wrote: Hi Tony, I have PS23 and have used PS occasionally since I started using MEP, but not for anything substantial. We discussed this before and I said that Corel did a great job at getting the nesting feature, however, it does not do
• Photostory

  6 answers, most recent on 12/16/2022

  freezing constantly
  i have deluxe 2023 version, on a new lenovo legion 5 gaming laptop, previous issues were corrected with deletion, cleanup etc per forum help, i now reloaded project and half way thru it will keep freezing on every change i make. just checked the ssd
• Photostory

  20 answers, most recent on 12/16/2022

  RE: [Closed] unstable program; freezes frequently
  Hi, I have posted before, I deleted my deluxe 2023 version, clean all up and reloaded my project, it was working great until recently, and it constantly freezes after i make one change, very frustrating, i am not a tecky, just purchased a new laptop
• Video Pro X

  22 answers, most recent on 12/19/2022

  RE: Video on Youtube distorted - please help
  @sven-m8681 Hi Pleased to hear the video is now OK. . . . . I still don't fully understand why the resolution made the difference, is it just because YT is forced to use the VP9 codec then? . . . . That is correct. John EB Alright, I’m glad I know
• Movie Studio

  45 answers, most recent on 2/2/2023

  RE: Timeline colour and selection
  @CubeAce Greetings Ray DCH graphics driver support is now dead with only critical updates being applied, so how long will it be before Magix drops Intel DCH graphics support It stands a very good chance that I'm talking (writing) complete nonsense
• Music Maker

  5 answers, most recent on 12/27/2023

  RE: Installation of MMM 2024 on Second Computer
  Hi All, I hope that everyone had a Happy Holiday/Merry Christmas, or, however you celebrate.. I'm still trying to install Music Maker 2024 Premium on my 2nd PC and having difficulties. I followed recommendations and loaded MMM 2024 Free Edition on
• ACID

  2 answers, most recent on 12/24/2022

  RE: WHY????? TIME IS STUTTERING
  @DavidJ-Leech Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like your email address and phone number, should never be posted here. Hence I have edited your post. Whether any Acid user is able
• ACID

  3 answers, most recent on 12/7/2022

  mythical patch !
  its now nine months since the people i the forum were asked for feedback on acid pro bug,s now any developer that tried using the app for an hour or so would quickly find many of the most bugs are obvious the biggest one being it doesnt work and
• Movie Studio

  18 answers, most recent on 12/26/2022

  RE: MainConcept MPEG-4 codec not working
    Thanks Ray. Summary: This 'AWOL MainConcept codec' problem was worked around using the HVEC option instead. And the 'No Panasonic streaming when using Video > Folder' problem was solved as described in my other recent
• Rescue Your Videotapes!

  One answer, on 12/26/2022

  I get an error message when I open Video Saver
  Hello, I bought Video Saver brand new this month and have been using it with no problems. However on Christmas Day, upon opening the software, an Access violation message appeared. The error code mentions vcruntime140.dll. I don't understand it, I
• Movie Studio

  6 answers, most recent on 1/2/2023

  RE: wajy can't I get technical support from MAGIX??????
  @deskmate Hi Please do not quote ticket numbers or any other information such as order number, serial numbers etc in the forum. This is a public user to user forum not Magix Support. When you submitted your first ticket you should repy to the
• SOUND FORGE

  23 answers, most recent on 10/15/2022

  RE: I cannot update Sound Forge Audio Studio 15 or 16, or Music Maker 2023
  @Spyda-Music-Productions Hi Clive You just need to make money on your great music and save up for a top notch Pc that will last you for years to come, in saying that they keep updating pc components every six months lol.😊 Ps maybe hint to your
• Movie Studio

  6 answers, most recent on 1/2/2023

  RE: wajy can't I get technical support from MAGIX??????
  I gave all that info to support. Christmas is only one day, if you're gonna close for 10 days, you should announce it. You answered my post within minutes, instead of scolding me, you should email support and ask them to step up. the conformation