Comments

browj2 wrote on 12/7/2022, 8:39 AM

@RONALD-STEVENS

Hi Ronald,

Go to your account on Magix.com, log in, My Products and find PhotoStory Deluxe 2023 and download it from there and install it. Note your activation code. Also check to make sure that it's only activated on 1 device. You can have two devices activated concurrently.

Your next problem, of course, will be copying everything (your material and projects) over from your old computer.

John CB

Last changed by browj2 on 12/7/2022, 8:40 AM, changed a total of 1 times.

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

RONALD-STEVENS wrote on 12/7/2022, 8:46 AM

a sincere thankyou

RONALD-STEVENS wrote on 12/7/2022, 10:10 AM

HELP AGAIN, i JUST DID THAT SEVERAL TIMES AND IT WILL NOT OPEN AFTER DOWNLOAD, I KEEP GETTING ERROR: " MSVCP140_L.DV" NOT FOUND

RONALD-STEVENS wrote on 12/7/2022, 10:11 AM

I HAVE DELETED IT SEVERAL TIMES, RELOAD AND GET SAME ERROR

emmrecs wrote on 12/7/2022, 10:45 AM

@RONALD-STEVENS

PLEASE DON'T POST ALL IN CAPITALS! IT'S CONSIDERED THE FORUM EQUIVALENT OF SHOUTING!!

I think the error message you quote has itself an error! Please give us a screenshot of it, or at least the full wording.

"Deleting" any program (if you mean that literally) is most definitely NOT a good idea! Uninstalling (which is the correct way to remove a program) and then reinstalling often exacerbates the problem because the installer.log, which "controls" the uninstall, does not know about any files, folders, registry entries etc., which are created when the program is first run.

So, please give us the details about the error message, as requested.

Re-reading your post I realise that you may be saying that you cannot even install it because of a missing file. if so, my apologies for what I wrote above! So can you also clarify whether you are able, or not, to even install the program?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

RONALD-STEVENS wrote on 12/7/2022, 3:23 PM

my first try at a screen shot hope it works, still get this, when I try to open it, soory about caps, us old guys use caps as it is easier to see, i am 80

johnebaker wrote on 12/8/2022, 4:02 AM

@RONALD-STEVENS

Hi

The issue is with a Microsoft component that appears to be missing from the PC.

See this Support article item 4.

. . . . . us old guys use caps as it is easier to see . . . .

Are you using the Windows Accessibility feature Magnifier - press the Windows key and + (plus key) to turn on and Windows key and - (minus/ key) to turn off.

Age is but a number, however our bodies remind us how much bigger that number is !

HTH

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

RONALD-STEVENS wrote on 12/8/2022, 7:39 AM

Wow, I did not know about the magnifier, that is a big help, thank you, always willing to learn new things. also Magix just sent me a new link and serial number, should I delete what I have and try that? or??

emmrecs wrote on 12/8/2022, 8:12 AM

@RONALD-STEVENS

Before we can answer your question should I delete what I have we need to know exactly what you do have at the moment? Is PS installed or is it that the installer itself fails to complete?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

RONALD-STEVENS wrote on 12/8/2022, 10:39 AM

it was installed, and that error occurred when I tried to click on it to open. I have not loaded the new one yet from Magix, thks for responding, i am not very tecky as you can see

RONALD-STEVENS wrote on 12/8/2022, 10:51 AM

i just loaded the new link from magix and same error occurs

emmrecs wrote on 12/8/2022, 4:37 PM

@RONALD-STEVENS

The errors are still there because the problem, as @johnebaker pointed out, is the fact that your Windows installation is missing one of its files; merely running the Magix installer again is not going to install the missing Windows file! Did you read and follow the advice in the support article which John pointed you to?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

RONALD-STEVENS wrote on 12/8/2022, 4:46 PM

Yes, the link did not have a download, very very confusing for a old guy like me, scary. Is there a more direct way of fixing this? I am not very tecky

emmrecs wrote on 12/9/2022, 3:39 AM

@RONALD-STEVENS

the link did not have a download

The link includes several downloads! One to a Microsoft Support Article relevant to whichever OS you run and two more for specific downloads! John suggested you look especially at item 4 on that page, including its linked download.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 12/9/2022, 7:26 AM

@RONALD-STEVENS

Hi

To expand on @emmrecs comment

. . . .  look especially at item 4 on that page, including its linked download . . . .

This is the Microsoft page the link in item 4 takes you to - the downloads you require are the bottom 2 indicated by the yellow arrow

HTH

John EB

Last changed by johnebaker on 12/9/2022, 7:27 AM, changed a total of 2 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

RONALD-STEVENS wrote on 12/9/2022, 8:32 AM

Well I just wanted to say a sincere thankyou to you both for all of your very patient help with this old guy. It worked beautifully. I can now get started on my new project. Merry Christmas and a healthy 2023

emmrecs wrote on 12/9/2022, 9:26 AM

@RONALD-STEVENS

Excellent news! Happy PS Project creating!

(As John commented, age is simply a number! I'm actually not that many years behind you!)

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam