• Music Maker

  One answer, on 8/29/2025

  RE: Serienummer / productcode / activeringscode / licentiecode
  @Jeroen-Engel Als u de Music Maker nieuw hebt gekocht, vindt u het serienummer in de orderbevestigingsmail.   If you purchased Music Maker new, the serial number is included in the order confirmation email.
• Music Maker

  7 answers, most recent on 12/16/2025

  RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  @Jerry-Nixon That's correct. See this screenshot. Please check the order confirmation e-mail for additional serial numbers or voucher codes to unlock to bonus content.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: [Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project
  @CarpentersMate Hi Mike . . . . I've previously broadly separated media into separate folders . . . . I do something similar, this is the base folder structure I use. A complete project is stored withing its own named 'master' folder. The EDL
• ACID

  4 answers, most recent on 12/10/2025

  RE: ACID Pro Bundle with Melodyne
  @Eric-Baulne It should be listed in your order confirmation email you've got after buying the software.
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi, Honestly, I don't understand how people can think that a community of users would need to know your order number and serial number. In addition, you posted your email address. Remove them immediately before someone steals your
• SOUND FORGE

  3 answers, most recent on 3/16/2025

  RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1
  @robert-schroeder Maybe there is a problem with old cookies? Have you tried ordering it in an​​​ ​​​​incognito browser tab?
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei In case nothing is listed in your order confirmation e-mail, upgrades usually get automatically registered to your customer account. So technically, you should be able to find everything there. Simply visit Magix.com and log in with your
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  Hi Jeff, Invoices do not include serial numbers, only the missing order-confirmation email with download link/instructions do. No such conformation was received, only the email with a PDF of the paid invoice attached. For me it was an upgrade to
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Hi Amit, If you ordered directly from Magix online, you can find the serial number under "My Account / My Products." Go to: MAGIX Service Center – Login to your account Good luck,Rob
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w Please edit your comment and remove your private email. This is a public user forum and we are all users like you, not support staff. I was talking about the order confirmation email in your inbox or spam folder.
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  Thanks Jeff for your advice.I must say all what you wrote I have tried. Twice they requested for my address promising to resend the order. They never provided me the courier or parcel ID with a tracking code, though I was asking for it. I think the
• Other products

  2 answers, most recent on 11/27/2025

  [Closed] Trying to install Vegas Pro
  I ordered the suite and have been having issues downloading and install. If I just select the Vegas software and exclude the rest of the suite I get the following. cabinet file is _1sec8nrk.cab is corrupt I have downloaded the suite serveral times
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi I have removed the order and serial numbers, and your email address from your post. This is a public forum, not Magix Support, never post confidential such as I have removed, that is the quickest way to lose control of your
• Movie Studio

  11 answers, most recent on 10/27/2025

  RE: balance sound level to be equal from two cameras/sources on final edit
  John, I ordered a set of lavalier mics for the interview they would not work on my camera so had to go the route i took its been a nightmare...i will need to think different next time and maybe reorder the mikes that work with my unit   b.    
• Music Maker

  One answer, on 11/29/2024

  ordered Symphonic Rock - Complete Bundle Non-commercial, never rcvd
  i placed the order, my money was taken, the product 'Symphonic Rock - Complete Bundle' was never downloaded into my magix program. i checked the 'my products page' and it shows that i ordered it but never got the downloaded program. what do i do
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w Where did you buy the software from? If you bought it from the Magix.com online store, you should have gotten an order confirmation email to your email address with all serial numbers and download links. Please check your email inbox and
• SOUND FORGE

  11 answers, most recent on 4/19/2025

  RE: SF Pro 18 Annoyances, Fixes?
  @GoneToMaui Check your order confirmation email of Sound Forge 12 for iZotope serial numbers. To use plugins on 12 simply check the VST paths settings and scan for the iZotope plugins.
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @johnebaker A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to sell creations made with this type of licence. In order to sell your
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: Background app from Magix
  @me_again Hi Andy This is a classic case of the the Two Ronnies Mastermind sketch 😂. Your reply did not exist when I was typing mine, if you look at the timestamps they are 1 minute apart. This happens quite often in forums, and does throw the
• Other products

  5 answers, most recent on 3/18/2025

  RE: Commercial use of MAGIX SP - what about loops purchased via MMM store?
  @Pernas I think you may need to email infoservice@magix.net and ask in order to receive a definitive answer to your question. JeffForum Moderator
• Movie Studio

  2 answers, most recent on 1/31/2025

  RE: [Closed] order # 2019xxxxxxxxxxxMXC. I need the serial # send it to me please
  @arturo-torres As per the explicit instructions, in bold, given to you when you created your post which you should have read: Please be mindful of data protection. Do not publish any personal information. Examples of personal information are your