• Movie Studio

  5 answers, most recent on 11/24/2024

  [Solved] MS 2025 Can not install extra content
  New install Movie Studio 2025 Platinum, Win10. After selecting Help menu/Install Extra ContentUnable to select the tick boxes in the pop-up UI. Clicking does not work. just makes 'bong' sounds tried logging out and logging back in with desktop Admin
• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC
• Movie Studio

  3 answers, most recent on 10/15/2025

  [Closed] advanced Options
  Click advanced options Movie studio kicks me out
• Movie Studio

  13 answers, most recent on 9/5/2024

  [Solved] Removing a color effect
  Added a color effect to my project in movie studio 25 but do not like it and want to remove it but just cannot find out how, please help. Sure it must be simple but can not find anything online.
• Samplitude

  2 answers, most recent on 7/21/2025

  RE: [Solved] Soundcard Options
  @Peter-Pomroy An external USB audio interface with ASIO drivers will always be the better option compared to onboard audio. And they don't need to be expensive. Beginner interface usually go from $50-200. They often have 2 inputs, 2-4 outputs +
• ACID

  16 answers, most recent on 4/27/2026

  [Solved] ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• MAGIX

  No answers, created on 4/10/2026

  magix.info - Announcement – Maintenance Work in April
  We will carry out technical upgrade maintenance on the cloud platform on which magix.info is operated during April. It cannot be ruled out that the site may be unavailable or only partially available during this time. The duration of these effects
• Video Pro X

  4 answers, most recent on 6/28/2024

  [Solved] Fader handles appear to be locked.
  I am using Video Pro X ver. 15.0.3.154. I am going back to re-edit a file that I need to make some changes to. For some reason, I can no longer control the fade in or out on any clip and I cannot add a fade to any clip. I simply cannot grab any
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Thanks SP..My invoice refers to Premium so jot sure if I will b entitled to the additional content of loops instruments etc. I'll check it out.
• ACID

  12 answers, most recent on 9/7/2024

  RE: [Solved] ACID 11 Quits responding.
  I have switched the audio driver to another one (windows classic wave driver)and no crashes. I updated the driver on my 2i2 and no crashes. it seems the problem was my out dated driver.   Thank you SO much for your help over the past 24 hours!
• Video Pro X

  2 answers, most recent on 3/13/2026

  [Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video
  Hi community and Magix,   I recently up graded and built and new computer.   Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM           - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based
• Movie Studio

  11 answers, most recent on 5/2/2026

  [Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project
  Hello to all my old friends! Hope all is well ... I'm going on 78, and still using MEP 2016 Plus (for now). Fer the life of me still haven't been able to successfully copy media from one project into a NEW fresh project. Currently have a glitch that
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website.  
• Movie Studio

  No answers, created on 12/28/2025

  I'm looking to upgrade
  Hi, Would you be able to explain the difference in details of what I would be really getting or missing out on if I just settle for the movie studio 26? I have Magix movie studio 25 deluxe and it has been a pleasure using it. I do however want the
• Movie Studio

  7 answers, most recent on 10/4/2024

  [Solved] How do I get picture-in-picture for two videos one below the other
  I just got Movie Studio 2025 Platinum. I have tried and tried and can't figure out how to have a split screen of two videos one below the other, running simultaneously. HELP!!!!! Need to vent: Seriously, the older version was intuitive. Not this
• Rescue Your Videotapes!

  3 answers, most recent on 12/30/2025

  RE: [Solved] MxDownloadManager.exe crashes when trying to download Version 7
  @JudgeHawk It's no longer working. You could contact customer support at infoservice@magix.net and ask them for the installer, but I assume that they won't answer or simply say it's out of support because it's an old software from 2013. I also don't
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  That picture is from Photostory 2023. I have the effects that you are showing, but I don't need to use the rotation ones for what I do, and the other ones are all zooming out not in.
• MAGIX

  No answers, created on 4/15/2026

  Maintenance ProducerPlanet.com, InAppShop & LoopsUnlimited
  On April 15, 2026, maintenance work is being carried out to migrate the database behind the mentioned services. As a result, there will be limitations in service availability. Edit: Maintenance work finished
• SOUND FORGE

  11 answers, most recent on 5/10/2025

  RE: [Solved] SF 18 Pro Trial Crashing
  So I was checking out other file things elsewhere and that prompted me to check on my windows sound settings.My audio interface was set to run at 44.1kHz for some reason (even though I set it to 48kHz a while back). Then I checked the Roland website
• Music Maker

  2 answers, most recent on 9/20/2024

  [Solved] Bug: IN and OUT point disappears!! :(
  Hi. I have been battling M:MM all day today. It seems the IN and OUT points keep disappearing to zero. No amount of Left-Clicks, Right-Clicks, Middle-Clicks helps. I scoured the help and internet, no help. Both Bing Co-Pilot and Google Gemini gave
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
    Hi John, the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion and am quite happy with the results  
• Music Maker

  2 answers, most recent on 1/10/2024

  [Solved] Sample Package
  Ok, I figured out how to get my purchased Soundpools into Music Maker, but I can't figure how how to get the last item I purchased onto Music Maker. I bought "Ambient Vocal Atmospheres 4 Sample Package" but I can't figure out how to download it to
• Video Pro X

  3 answers, most recent on 2/24/2025

  Blurr out logo etc
  Hi Forum, Is there a tutorial that explains how to blur out faces, logo on video. I have to blur out a logo on a product promo video Thanks, Cliff