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cant activate & tired of this! when online magix asks for computer id which is impossible. serial number works but asks for computer id. if i can prove purchase can you give me special key to activate? please email me at Removed by Moderator

Video Pro X

2 answers, most recent on 3/3/2024

[Closed] Had to reformat my computer, can't activate my product

I recently had an issue that required that I reformat my computer and install new hardware. I've got everything installed again already, but after downloading Vegas Pro 15 and use my serial number, it says it's already in use. I didn't originally

ACID

2 answers, most recent on 12/29/2023

[Solved] Can't sync external devices in Acid Pro 11 no midi time code/clock?

I am almost at my wits end. I have a full latest version fo Acid Pro 11 and need to sync my external drum machines or synths to a track I arleady recorded. Sometimes this works but usually it's a nightmare. Today I spent over two hours on two

Music Maker

9 answers, most recent on 1/19/2023

RE: [Solved] Can't add serial number

@Mason-Ollerton Hi . . . . I have an audio device conected . . . . Is this an external USB audio device ? If so try unplugging it, restart the computer - Windows key, Power icon, Restart ie not a shutdown then start Music Maker. If Music Maker

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

Hi I have changed the 3 videooption to CPU with no sucess. Mu computer: ASUS Vivobook S15 Windows 11home ver 25 H2 (26.200.7462) Processor: Snapdragon(R) x Plus-X1P42100 Qualcom(R) Oryon(TM) CPU 3244Mhz Display/grafikk: Qualcom(R) Adreno(+M)

SOUND FORGE

4 answers, most recent on 4/13/2024

RE: Playback -- noise in Right channel only, & ONLY with Sound Forge! All

Thanks, I did all that you mentioned; and I wrote back in detail— which then disappeared! (Hopefully I may yet find it.) The problem seems to be some quirk in the computer which resulted through some action relating ONLY to Sound Forge! Every other

Movie Studio

30 answers, most recent on 7/4/2024

RE: My video is freezing when I try to export it. (MP4)

@Gid What does the Codec do? As I said, I'm not a genius when it comes to computers or software. It took me months to learn this editor alone.

Rescue Your Videotapes!

2 answers, most recent on 4/3/2024

New computer, Rescue your videotapes version 4

I have a new desktop computer and have tried to install the above software. it is installed but will not open to use. I have rescued video in 2015 which I now wish to edit but cannot do so. Will new software accept this video? Do I have to

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Re your comment above, I have another problem. The Sony DVD-R disk I burned, that I mentioned above, the AVCHD, doesn't play back on my home BlueRay player. I get the main menu screen with the two story lines switchable and it looks great in HD.

ACID

5 answers, most recent on 11/20/2024

RE: Acid Pro Pops and Clicks

@brian-johnson Does this problem only occur in this project or every project? If it's in every project, there might be a problem with your audio interface. In that case, I would recommend to unplug it, to restart the computer (select the Restart

Movie Studio

7 answers, most recent on 9/25/2024

RE: [Solved] Error-24 Magix movie studeo 2023 paid version. please help

@June-Nome I don't think you need to uninstall and reinstall. With MMS open go to Help>Deactivate program. Follow the instructions to do so. Close the app. (Perhaps, even reboot the computer) Restart the app and proceed through the

Other products

4 answers, most recent on 12/20/2025

RE: Strange error message with Photo Manager Deluxe

@Linda-Lawson Hi . . . . WINDOWS 11 25H2 . . . . Are you logging into the computer with a Microsoft account? If so, it is likely that your Documents folder and 2 others are synced to, and using, OneDrive as 'backup' storage, and this may be causing

Video Pro X

6 answers, most recent on 7/13/2025

[Closed] It pauses

I got video pro X17 installed last week. (it will output as mpeg4) Go to use it today it trys to "mix down" then it pauses/stops/ freezes, I have to use task manager to close the programme, any ideas? No codes, nothing, it just stops, and will not

SOUND FORGE

42 answers, most recent on 5/28/2025

RE: Batch Processor Crashing

Ya, it's in a bad state alright. I got a fresh install of windows with updates. And a fresh graphics driver, network stack, wifi driver and bluetooth driver. Reinstalled K-Lite Codec Pack. Reinstalled Nvidia control panel. My bios secure boot was

Other products

2 answers, most recent on 11/26/2022

[Solved] In Independence Pro 3, how do I add third-party VST instruments?

The manual tells me to copy the VST to a folder that I can't find on my computer. (For reference, it is a Windows 10 machine). How do I get this to work? Thanks

SOUND FORGE

7 answers, most recent on 2/3/2023

RE: [Solved] Noise after installing Sound Forge 14

@David-Bertelli This might help you Hi! this sounds like another case of the magix low latency 2016 driver interference again...i would recommend uninstalling the magix low latency driver...here's how to do it: press the Windows key + R on your

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Interesting result, congratulations; the issue is now fixed just by uninstalling and then re-installing the program. That's fair enough, I understand the reasoning behind that but I am a little confused. You say "The issue was a technical

ACID

10 answers, most recent on 3/14/2025

RE: Waves v15 vst3 plugins not loading on ACID 11

@Helio-Andrade Welcome to the Magix users forums. Unfortunately, your first post her was to a thread discussing a completely different question to the one you are asking and so is regarded as thread hijacking. Hence, I have hidden it, my

Rescue Your Videotapes!

18 answers, most recent on 11/5/2025

RE: [Closed] Installatie mislukt

@robbyscot2 Hallo Robby, Voor zover ik het hiervandaan kan beoordelen, kan het zijn dat het programma Video Saver! reeds op uw computer geïnstalleerd staat. U kunt dit zelf even nakijken onder de geïnstalleerde Apps . Als u de Magix USB video

Music Maker

23 answers, most recent on 4/4/2026

RE: Producer Base

@Kristiina-Koivukangas Then I suggest you restart your computer to re-initialize all drivers in case they are currently in a corrupted state. Please select the Restart option and not the Shut down option. If this doesn't help, please create a new

Music Maker

15 answers, most recent on 3/28/2026

RE: Music Maker update 32.1.0.17

My problem may be related, not sure though. In any case, installing on another computer, gets stuck after start up. Cannot connect to internet, meaning cannot log in, meaning cannot run MM 2024 on another PC. An error box appears for a second, when

Movie Studio

5 answers, most recent on 7/8/2025

RE: Upgrade or NOt ?

@John-Dent @SP. But it might not be possible to install both version 2025 and 2026 on the same computer. It isn't possible, at least with a previous "upgrade" program installed. I had MMS 2025 (an upgrade form a previous version) installed and the

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@AAProds, @CubeAce Hi Al, Ray . . . . trying to install the program on too many computers and that I had to deactivate one of them. I had the same, the good thing is you do not have to shutdown the program to log in to your account, the dialog takes

Other products

2 answers, most recent on 11/17/2022

RE: [Solved] Photo Manager

@Craig-Mussells Welcome to the Magix user to user forums. Do you already have PM installed and in current use on two computers? If so, then yes I believe you will need to purchase a new licence for the third activation. Email infoservice@magix.net