Noise after installing Sound Forge 14

David-Bertelli wrote on 1/24/2023, 7:20 AM

I’m replacing my good’n’old Dell Inspirion 5558 for a Dell Inspirion 3511. This one came with Win11.

Sound works OK until I install SF14. After that, it brings me a huge noise at the right channel, using any kind of audio access (Sound Forge, Youtube, Win Media Player, Winamp). Before installing, all of those worked OK with sound.

Machine went to repair and HW is OK.

Any clue?


SP. wrote on 1/24/2023, 9:02 AM

@David-Bertelli This might help you

Hi! this sounds like another case of the magix low latency 2016 driver interference again...i would recommend uninstalling the magix low latency's how to do it:

press the Windows key + R on your computer keyboard, and type REGEDIT in the Open field:

Then navigate to:  HKEY_LOCAL_MACHINE > SOFTWARE > ASIO > Magix Low Latency 2016:

Now, simply right click the Magix Low Latency 2016 folder, and delete it.  

this should do the trick!

rraud wrote on 1/24/2023, 10:52 AM

I concur with @SP.. From what you describe, that does sound like the 'Magix Low Latency 2016' issue, which was a relatively common issue in SF Audio Studio 14 & 15.
See this thread:

btw, welcome to the Magix Sound Forge users community @David-Bertelli.

David-Bertelli wrote on 1/24/2023, 12:33 PM

@SP. and @rraud, thanks for the quick answer. As the machine is under warranty period, I sent it to the manufacturer to review, just in case. When it returns - with a "no problem found" tag, I'm sure - I'll implement your suggestion.

craig-d wrote on 1/25/2023, 5:11 AM

Hi @David-Bertelli, and welcome! I work for the manufacturer, and i'm positive this is the Magix Low-Latency 2016 driver causing the issue. It is safe to remove it...this was an issue for quite a few people, and it's resolved it for all of them. Thanks!

David-Bertelli wrote on 1/25/2023, 7:43 AM

Hey @craig-d, thanks for your feedback. Question for you and the team: after installing SF14 and gets the noisy right channel problem, other audio players apps like Youtube, VLC, Media Player or Winamp (yes, I still use it... small, light, good player) gets the same noise too, right? So, it affects the machine itself on sound reproduction, not only SF14, correct?

rraud wrote on 1/25/2023, 9:36 AM

it affects the machine itself on sound reproduction, not only SF14, correct?

Yes, the Low-Latency 2016 driver issue affects other apps with audio as well as SF.

David-Bertelli wrote on 2/3/2023, 8:16 AM

Hey guys, themachine returned from maintenance. They replaced motherboard and speaker and... it didn't worked, as we knew. So, I'd removed Low Latency 2016 driver and it worked!

Thanks a lot for you support!