• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  @MovieEditorr I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. You could try cleaning the VCR
• SOUND FORGE

  3 answers, most recent on 5/3/2025

  plus minus question/issue
  Ok, I'm moving from Windows 10 pro to 11 pro on a different computer and I found a strange anomaly or issue. On the wavefile window bottom right corner, where you adjust the amount you are zoomed in on the track, on Windows 10 it's a really clean
• SOUND FORGE

  4 answers, most recent on 12/15/2024

  RE: 24 Channel editing
  I am using Sound Forge Pro. Here is a screenshot of my issue. Sample rate and bit depth are irrelevant to limitation.
• Video Pro X

  4 answers, most recent on 2/20/2023

  [Solved] Chroma Key Issue
  Hi All,   I can't find many tutorials that explain how to properly use chroma key on special effects or animations. I have an issue where I have YouTube subscribe animation but when I use Chroma Key to remove the green, it still leaves behind a kind
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Movie Studio

  31 answers, most recent on 8/9/2024

  RE: No Audio in preview after one hour of clip
  Funny, I now remember we ran into this issue back years ago and it was MPGStream that fixed the problem.
• Movie Studio

  9 answers, most recent on 1/29/2025

  RE: No sound / audio in player and export
  @jackger Hi Thanks for the mediaInfo data, I can see no issues with the exported file. Can you post a MediaInfo analysis of the VOB file. . . . . movie edit Pro - 16 Ver 15.0.0.90 . . . . I have Movie Eit Pro 2016 ver 15.0.0.114, - you are missing
• Movie Studio

  3 answers, most recent on 1/14/2024

  [Solved] Changing the play time in story board mode
  I am having an issue with trying to change the play time in storyboard mode. I have a large number of images which need to be displayed for a specific period of time. I need to have control down to increments of a tenth of a second. Given that I'm
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990, @SP. Hi . . . . Getting a crack to bypass it? . . . . . . . . It's your good right to try a cracked version . . . . This is not correct, Though the software is an old version, it is still under the Copyright laws to protect the
• Music Maker

  4 answers, most recent on 5/20/2023

  RE: [Solved] Phoning home constantly fails
  After searching through the support materials, I found this support article that had the information needed to fix the issue: https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/ I needed to change the TLS
• SOUND FORGE

  3 answers, most recent on 3/25/2023

  RE: [Solved] sound forge16 and 17, MP3s_x64.dll has a bug
  @song-yang Hi This is a known issue with some MP3 files try the following: Click Options, Preferences, General and check the box 'Always proxy compressed formats'. HTH John EBForum Moderator
• ACID

  4 answers, most recent on 10/19/2023

  [Solved] Won't Arm--After Reinstall, error 1624
  I've sent a few emails to support with no response, which is extremely frustrating, to say the least. I purchased the upgrade to ACID 11, and it worked fine for about 2 weeks. I used it one morning, came back an hour later, and the program wouldn't
• Movie Studio

  15 answers, most recent on 7/20/2025

  RE: Playback Stutter MEP 2016 Plus
  @CarpentersMate Just to clarify my understanding of your issue. It's not that playback of the video stutters or even freezes in the Program Monitor, the actual red play-head stops moving?! Does the audio still play while the play-head is stationary?
• SOUND FORGE

  8 answers, most recent on 3/18/2023

  RE: [Solved] sound forge 15 crashes on start up windows 10
  Welcome to the Magix Sound Forge users community @John-Walsh5524. First, try "Reset all preferences and clear cached data"... Assuming you cannot access the "File" menu command, use the alternate method: Hold down the 'Ctrl+Shift' keys, whilst
• Samplitude

  7 answers, most recent on 11/18/2024

  RE: Samplitude just stopped freezing volume automation and effects plugins
  @Marc-Caroul Maybe it's a writing or reading permission issue? Are the files saved in the FreezeData folder? Does it make a difference if you run Samplitude as Administrator via a right click on the program icon?
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Just had a reply from Magix: "With your described steps i was able to reproduce this issue. This should be a bug. I reproted this to our developer team. As soon i get a answer, i´ll contact you again for the following steps" AndyW
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  All, I worked out the issue with that latest file (I should have checked before posting it): it is really an AVI with the HUFFYUV codec. Why it was made an MKV I don't know (not my doing), nor do I know why Magix opened it when it was an MP4 (I do
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis   Hi   I have been looking at the issue with the LUTs not appearing in the Templates tab with a 'clean' install of VDL, ie not an upgrade from an existing installed version. The easiest to setup and use for the LUTs, is the folder
• Music Maker

  15 answers, most recent on 9/25/2024

  RE: Bugs and problems - Music Maker 2024
  I changed to Ableton Live standard, and it works with zero issues, not a problem, and regarding your reply, I can't change my PC to suite your specific ASIO needs
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii @SP. wrote: "maybe they don't completely adhere to the VST standard." Unfortunately, they are rather infamous for precisely this! Not too long ago Adobe raised an issue with Waves because what was then the latest release of various plugins
• Other products

  One answer, on 3/5/2025

  [Closed] Issue with VEGAS Pro 22 (EDU) Activation – No Response from Support
  Hello everyone, On January 28, 2025, I purchased VEGAS Pro 22 (EDU) and followed the instructions in the confirmation email. I sent my eligibility proof to verification@magix.net and activated the trial version while waiting for verification. Since
• SOUND FORGE

  10 answers, most recent on 2/12/2025

  RE: Sound Forge 18 Build 21Back Up Toolbars?
  Once I close Sound Forge it forgets about the changes I've made to the buttons, even if it is adding just one button. That is abnormal and something must be corrupted. Normally, the toolbar stays the same after adding, removing or changing the icons
• Movie Studio

  24 answers, most recent on 2/3/2025

  RE: Edited video length
  I was able to fix the issue by reformatting my 32gb thumb drive. For some reason it wouldn't save it as one video even though it was a brand new thumb drive. Once I formatted to the exFAT it saved as one video. It was stressful even though it was a
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you John EB, yes, learned about my i5's 10/11 non compatibility issues quite a while back, then health issues intervened and am only just getting round to sorting this all out. Bit the bullet yesterday, after MS decision to allow UK to extend