• Movie Studio

  8 answers, most recent on 10/23/2023

  [Solved] MXMPEG2 Error 0110: no media decoder found
  Hi, edited - The problems are only for a certain time. Current videos have no issues. I bought the 2022 edition of Magix Video software to be used on a Microsoft Surface with Windows 11. Before that I worked a few years with 2013 version. Im
• Movie Studio

  3 answers, most recent on 12/5/2023

  RE: I don't have the email with the Serial Number
  @Kelly-Hughlet Hi, Check your spam box. Log into your account on Magix.com, My products, and if you see Magix Movie Studio 2024 (not Video Studio), your serial number should be there. John CB
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• Music Maker

  7 answers, most recent on 11/16/2023

  RE: Music Maker Scam???
  @Seth-Warner Coupons can be redeemed at https://www.magix.com/redeem Usually this should be described in your order confirmation e-mail.
• Rescue Your Videotapes!

  4 answers, most recent on 1/9/2024

  Cannot activate the Video Saver! (2023) software
  I bought the Video Saver! (2023) software directly from magix.com and installed it from the CD I received (only as admin was I able to do it). I registered the VideoSaver product, and it was successful. Next, I tried to activate it, and I received
• Photostory

  2 answers, most recent on 1/23/2024

  RE: on a Mac?
  @Jeanne-Tifft It's mentioned in the technical specifications: https://www.magix.com/int/photo-graphic/photostory/specifications/#c1474284 Not sure, why you want to switch to Mac only because you have graphic problems. How about updating your drivers?
• ACID

  52 answers, most recent on 2/20/2025

  RE: Frequently Asked Questions
  @Michael-Kirk Sony shut down the old registration servers, so old installers from the disc will likely no longer work. Try to visit Magix.com, login with your old Sony login credentials (e-mail and password) and download the Acid 8 installers from
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Reyfox Hi. It's easy to find what is used by various Film or large TV broadcasters and often it's more than a couple of editing programs, same as some of us, as one product doesn't often do everything or maybe as well. I know I'm preaching to the
• SOUND FORGE

  8 answers, most recent on 3/18/2023

  RE: [Solved] sound forge 15 crashes on start up windows 10
  Welcome to the Magix Sound Forge users community @John-Walsh5524. First, try "Reset all preferences and clear cached data"... Assuming you cannot access the "File" menu command, use the alternate method: Hold down the 'Ctrl+Shift' keys, whilst
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  Sat, Jun 1 at 2:22 AM, there's also this link provided in case "it doesn't display properly in your
• Xara Designer Pro

  One answer, on 1/5/2024

  RE: Cannot connect to my products
  @Steinar-Pladsen Magix no longer sell Xara products. You need to contact Xara Support via their website here and request their help with this problem. JeffForum Moderator
• Music Maker

  One answer, on 6/15/2024

  RE: login in and opening app.
  @TLEWIS Hi Please do not post the same question multiple times, your other posts have been removed. Are you getting any error messages? if so please quote in full including the error code. Are trying to activate with a P3- serial number or do you
• Rescue Your Videotapes!

  6 answers, most recent on 4/16/2024

  RE: Rescue Your Videotapes 2.0 with Windows 10. Is it possible?
  @mercer Welcome to the Magix user to user forums. If you have previously registered the software and so created a Magix account, go here, log in, go to My products and find the listing for your software. It should include a link to the
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  Hi all, @Can-Dive Metro is one of our two local food stores and it's a big chain: And here is the view when you come out the door: So, please, no Metro video. @Reyfox Exxon, as in Exxon Valdez? We have Esso in Canada and I got gas there in
• Music Maker

  One answer, on 10/25/2023

  RE: Need to Change my Email address PLEASE
  @Kristen-Daniel Visit Magix.com, log into your customer account and change the e-mail address in the account settings.
• SOUND FORGE

  7 answers, most recent on 3/1/2024

  RE: My Sound Forge Serial Isn't registering my Sound Forge App
  @THSC Additionally, if you enter the serial number here https://www.magix.com/int/support/my-service-center/product-downloads/ you'll get the correct installer for this serial number. Since there are so many different versions (Audio Studio, Pro,
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi @Paul-Fegan, Did you 'save' or 'Save as' the PCM file prior to encoding the MP3? If you do reinstall SFP-18, I would first try "Reset all preferences and clear cached data" in SF's 'File' menu. If that does not help and you plan to
• Xara Designer Pro

  One answer, on 2/21/2024

  RE: Search Widget
  @teresa-l7262 Hi I would suggest you join and search/post in the TalkGraphics forum here. There you will find more experts using Web Designer which is no longer part of the Magix range of products. HTH John EBForum Moderator
• ACID

  10 answers, most recent on 11/29/2023

  RE: Main studio computer died, have v 7.x - can't find serial
  @Jack-Millz If you registered your software with Sony your user account should have been transferred to Magix. Visit Magix.com and login with your old Sony login credentials. You should find your registered products and serial numbers in your
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  Hallo @calamar, When burning to a Blu-ray, the GPU acceleration of my NVIDIA card is also disabled. As far as I know, it's not supported when burning H.264. If I switch to the integrated Intel® UHD Graphics 630, the GPU acceleration isn't
• Photo & Graphic Designer

  One answer, on 1/9/2025

  I need to reinstall Xara on my new computer
  IS THIS COMPANY STILL IN BUSINESS?????????????!!!!!!!!!!! For the last three days, I have been trying to re-install my Xara on my new computer but I need to increase my number of activations.!!!!!!!!!!!!!!!!! I send support requests to Xara at
• Music Maker

  6 answers, most recent on 12/7/2023

  RE: Failed to create OpenGL context for format QSurfaceFormat 2.0
  @SP.>> needs a graphics card that supports OpenGL 2.0.  Music Maker System Requirements are listed on this page:  https://www.magix.com/ca/music-editing/music-maker/specifications/Unfortunately, the list is quite minimalist, ie: no mention of
• ACID

  One answer, on 10/16/2023

  RE: Product no longer recognizes Serial number
  @RichardBaromas-Green In case you get error -24 you enter the wrong e-mail address. You can change the e-mail address in your customer account at a Magix.com. If you get error -14 you use the serial number for the wrong product. To get the correct
• Rescue Your Videotapes!

  2 answers, most recent on 1/15/2024

  RE: Error Code -24
  @Gooner11 Make sure to enter the exact same e-mail address as your customer account uses to which the software is registered to. If you want to change the e-mail address you need ti change it in the customer account at Magix.com.