Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@MARK-LOGGINS Hi . . . . I have uninstalled all magix products . . . . In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind,

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —

Other products

6 answers, most recent on 4/9/2024

RE: [Closed] Vegas Pro 21| Having trouble activating

We had some issues with one of the servers for 1-2hrs which affected some products and customers but should be solved.

SOUND FORGE

3 answers, most recent on 11/13/2024

RE: Information about CDIF Chunk Information Required

Are the files BWF (Broadcast Wave File), If so, some metadata can be changed in SFP. Otherwise, I often use Sound Devices' free 'Wave Agent' to edit sound reports written from my pro field recorder, Wave Agent also has options to change the TC,

Movie Studio

5 answers, most recent on 2/6/2023

[Solved] Download never happens

I just purchased MAGIX Movie Studio 2023 Suite. I received the download link and clicked on it. I saved the .exe file to my programs folder. I double clicked on the executable and the download window opened up. After 20 or 30 seconds the download

Off topic

One answer, on 10/25/2024

RE: [Closed] Handshake

@sound.doctrine Welcome to the Magix users forums. Please be aware that advertising of any kind is not allowed in the forums, so I am going to close this thread. If you have a question about any of the Magix products which you own, please feel free

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Only the members of the teams that worked on Sequoia and Samplitude (and Music Studio) who wanted to go with the acquisition are moving to BorisFX. The team that works on Movie Maker (and Sound Forge) was not part of the acquisition. While there was

Movie Studio

19 answers, most recent on 8/10/2024

RE: Movie Studio Keeps Crashing/Not responding

I unistalled everything exceot the latest version I have of Music Studio Platinum (16) and Vegas Pro (20) Everything seems to be working fine now - it could have been an issue with 3rd party products/plugins All I can say is it worked for me :-)

Off topic

43 answers, most recent on 7/1/2024

RE: Magix Future?

An old thread. Much has been updated since then..... Vegas is still going strong with rumors of Vegas 22 on the horizon. "AI" has made it to Magix MMS/VPX along with the Vegas HUB, text to speech, speech to text. So, there are improvements going on.

Movie Studio

One answer, on 7/18/2025

[Closed] Sale to Boris FX

I know this belongs in the Audio forum, but I do think that this is important enough to post here. I got this email from Boris FX: "We’ve got some great news to share: Sequoia, Samplitude, and Music Studio are now part of Boris FX. We're very

ACID

3 answers, most recent on 4/6/2023

[Solved] Record Button No Longer Works

I have been successfully using Magix Acid Pro 7 since Magix purchased the software rights from Sony. Several days ago, suddenly the record button showed as a faded grey color instead of the normal red and white circle. I have lost all ability to

Photostory

3 answers, most recent on 11/6/2024

basic usage

I am so frustrated with this photostory product. Cannot ask a simple question without waiting for 2 days for a response. This is so unintuitive! I cannot right click to copy, paste. I cannot send a photo to the beginning of the slide show. I cannot

Other products

One answer, on 12/31/2024

RE: [Closed] Vegas Pro 18 device registration issues

@PhoenixOfMars Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the

Audio Cleaning Lab

One answer, on 4/18/2024

RE: Hello, I am transferring my files to a new computer.

@Ronalum Hi Log in to your account at magix.com with the same email address and password as used to originally register/activate ACL , select My Products, there you should see your registered product(s), serial number a download link and number of

Movie Studio

2 answers, most recent on 11/23/2024

RE: Need Help Understanding Basic Video Editing in MAGIX Software

@dianna-hdionna Welcome to the Magix users forums. Please tell us exactly which Magix video editing product you have since, to some extent, the instructions/advice may differ depending upon the software you have. As a start you could go to the

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

@Scott-Wright, @AAProds Hi Looking through the German section of the forum, this issue has been occurring randomly for seversl years. The solution is to uninstall and re-install the program, and remove all the fragments, files and folders and

ACID

7 answers, most recent on 3/5/2023

RE: [Solved] Where's the patch?

@Former user Here is your answer I've reached out to someone internal at Magix to see if we can get clarification, or a gesture of goodwill and get the bugfix back ported, or at least get confirmation of whether Acid Pro 10 is EoL so those of you

Movie Studio

5 answers, most recent on 12/27/2024

RE: [Closed] Login to My Account for Magix

@Todd-Braschler Hi and welcome to the forum - albeit the wrong one. Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum - click the link at the bottom of this page. There should also be a link to the

SOUND FORGE

2 answers, most recent on 11/29/2022

[Solved] Do I need to buy Sound Forge Studio 16?

I bought Vegas Pro yesterday and an email was sent to me with only a serial number for Sound Forge Studio 16 but no download link and activation key. Does that mean that I need to buy this product separately?

Music Maker

8 answers, most recent on 3/9/2024

RE: SUPER LOUD BEEP while working on a project

@ProductionSavard Is this a wireless headset? I don't recommend to use such things. Doesn't matter if your computer costs $3000 and your headset $300. It's not audio production hardware. It would be much better to invest in an external USB

ACID

5 answers, most recent on 5/1/2025

RE: I can not set velocity on the MIDI editor

@Clumsy Click on the SUPPORT link at the top menu if this page, select your product, on the next page scroll down until the bottom and click on Contact Support and create an email ticket. I don't have Acid 11 so I cannot test this problem. The

Photo & Graphic Designer

4 answers, most recent on 1/5/2023

RE: [Solved] Xara Photo & Graphic Designer 16 & 19 installed? Stuck in Update Loop

@SGTDRE Hi If the update notices are still coming from within the program as your original images above show then raise a support ticket using the Support link at the top of the page. If you have not used the Support system before - select your

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically

SOUND FORGE

4 answers, most recent on 12/6/2024

RE: Switch to English Ver.

It is intellecutal a problem, just to choose language from the drop down menu, for the installation? I cant find anything? AFAIK, you need to download and install the English language version. Go to the "Magix Service Center> My Products" to