Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@john-x Hi. There are three mouse mode buttons. Single object, Single Track, and All tracks in the timeline editor. Assuming you are using the track view mode, just grab the first object in the timeline mode and move it backwards using the All

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@me_again Hi Andy. What I'm seeing is horizontal bands of varying contrast of various widths which may have been caused by the original VCR used when the clip was first digitised. At least that is what it looks like to me. I have no idea how that

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

@Etienne-Verstuyf From where did you purchase the DVD? The fact that the serial key on the back of the DVD case and on the invoice is not accepted suggests you may have bought the product from a third-party seller I think. If so, it is the seller's

SOUND FORGE

7 answers, most recent on 10/16/2023

[Solved] System Administrator

For some reason, IT reports I am not logged in as system administrator. I am the only user on this computer. I also KNOW this because I cannot Log Out. I cannot do things unless I am Sys Admin What do I do to rectify this?

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi, Make sure that you are looking under fx and not templates. Have also uninstalled and reinstalled it, Do not do this unless instructed to do so as a last resort. The effects that you are looking for are installed with the additional

Movie Studio

20 answers, most recent on 4/21/2023

RE: [Solved] Section Effect does not work

@Simply_Simon Hi . . . . I recorded it at 2560 x 1440 p, but it should actually be 2160 x 1440 p . . . . 2160 x 1440 is an odd Aspect Ratio ( 3:2) for video A resolution of 2560 x 1440 has an aspect ratio (AR) of 16:9. To add to @CubeAce comment,

Off topic

162 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,

SOUND FORGE

10 answers, most recent on 12/4/2022

[Solved] Sound Forge Pro 16 Suite missing correct SpectraLayers Pro 9 installer

Hey guys, I just bought the upgrade to Sound Forge Pro 16 Suite, and once again you screwed up the installer. It has the old version of SpectraLayers Pro 8 bundled with it, which I already have, NOT the one you have listed, SpectraLayers Pro 9. You

SOUND FORGE

7 answers, most recent on 6/14/2023

RE: [Solved] Sound Forge 16 - latest updates, mp3 encoding issues

Hi @TripleXL,Do you have "Always proxy compressed formats" enabled? This setting is in "Options> Preferences> General".FWIW, the best quality setting for encoding MP3 files is 320kbs, constant bit rate (CBR) with the 'quality' parameter set to

Music Maker

7 answers, most recent on 3/29/2026

Loops unlimited will not load

Loops do not load in to programme at start up and get a error ServerError, Critical: Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable

ACID

7 answers, most recent on 3/5/2023

RE: [Solved] Where's the patch?

@Former user Here is your answer I've reached out to someone internal at Magix to see if we can get clarification, or a gesture of goodwill and get the bugfix back ported, or at least get confirmation of whether Acid Pro 10 is EoL so those of you

Music Maker

6 answers, most recent on 9/12/2023

[Solved] Questions on Soundpool Commercial licensing

Hi Everyone, Need some help... New to Music Maker, Purchased the program 2024 and unlimited Soundpool loops unlimited yearly subscription. I have downloaded two of the soundpools with my unlimited subscription (Soundpool A & Soundpool B for

Movie Studio

10 answers, most recent on 1/18/2023

[Solved] Twitch exported video goes blank after few seconds

Hi, I downloaded few clips from Twitch streams and when I import them into Magix Movie Editor, audio works and few first seconds of video shows, but then video goes blank. This happens with all clips and different Movie Editor versions. ATM I am

SOUND FORGE

2 answers, most recent on 10/24/2025

RE: Plug-ins not working

What plug-in are you referring to? It may not support multi-channel.

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

mp3 or .wav doesn`t matter the program won`t open,not even as administrator ,this error prevents opening the program. should i reinstall the program to start fresh?

SOUND FORGE

One answer, on 1/15/2026

RE: HELP! i got charged for audio studio 17 upgrade but never got license

@erik-vargas Support is not very responsive. Try contacting the parent company of Magix at office@rmep.li or office@rmep.com

Music Maker

9 answers, most recent on 1/19/2023

RE: [Solved] Can't add serial number

@Mason-Ollerton Hi . . . . I have an audio device conected . . . . Is this an external USB audio device ? If so try unplugging it, restart the computer - Windows key, Power icon, Restart ie not a shutdown then start Music Maker. If Music Maker

Off topic

162 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

The lack of response to my tickets has given me valid reason to not want to purchase anything from Magix again. Support used to be really great. What has happened guys?

Photo & Graphic Designer

4 answers, most recent on 1/5/2023

RE: [Solved] Xara Photo & Graphic Designer 16 & 19 installed? Stuck in Update Loop

@SGTDRE Hi If the update notices are still coming from within the program as your original images above show then raise a support ticket using the Support link at the top of the page. If you have not used the Support system before - select your

Off topic

162 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Be aware, we are all users just like you and not support staff. Voucher codes must be entered here, in case you didn't try this already: https://www.magix.com/redeem

Movie Studio

One answer, on 1/17/2026

[Closed] Stopped working. Reinstalled and now won't take Activation code

Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication

Other products

6 answers, most recent on 11/11/2025

RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link

@fuss To my understanding Video Deluxe Premium is the software and it's identical in the Premium and Ultimate tier. Ultimate just has additional AI and Magix content stuff. But yes, currently support seems to be hard to reach and might not even

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

Video Pro X not Vegas sorry for the misunderstanding. Video Pro X 15