• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @Gary-Beckwith Hi If @Gid suggestions do not result in the audio being heard we need more information The specification of your computer system including Windows version and program version number as found under Help, About., see this topic for
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: New Install; Music Maker 2024 - Laggy and Crashes
  @gjonny Hi I know that moment too! 😂. . . . . . But it still sounds like some kind of graphics issue. . . . . That is my suspicion too. . . . . A GPU can be disabled in Device Manager. . . . Depending on the internal configuration of the GPU's ie
• Movie Studio

  5 answers, most recent on 9/27/2023

  RE: Movie Studio Platinum 2022 - crash when importing a '.mp4' video file
  @mike_w In addition to what Ray has written, your file actually has a variable frame rate of 5.443 to 27.478 FPS, with, I presume, an "average" of 16.086. Those rates, along with the extremely unusual Audio Sampling Rate of 64kHz (I've never
• Movie Studio

  6 answers, most recent on 9/5/2023

  RE: MP4 Problem
  @Will-Dallimore Hi. Your laptop has an inboard Intel Iris Xe Graphics chip built into the CPU. It should show up in the program settings in the import/processing/export section. If there is a secondary graphics card that should also show up there in
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @Can-Dive Hi . . . . except features are turned off in MMS. From @browj2's screen shot of VPX15 settings I noticed that he has a lot more codec options than MMS which proves my point. . . . . I do not think so, the top 2 options appear to be
• Rescue Your Videotapes!

  6 answers, most recent on 1/28/2024

  RE: Video saver
  @Ralfen Welcome to the Magix user forums. As a first step, please read this Magix help page and ensure you have the correct driver for your specific USB connector installed. If that does not help resolve the problem, please post back with FULL
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  @JJJJ Hi Thanks for the info, I have removed unnecessary information and re-organised it for clarity. I would suggest you copy the laptop specification information and put it into your signature for future reference. As @CubeAce has commented this
• Other products

  One answer, on 7/29/2024

  [Closed] Error with Vegas Pro 15 (Build 416)
  I have been editing a video for a while after not using Vegas Pro 15 (Build 416) on Windows 10 and ran into an error when trying to open my project.A pop up appears and says:An error occured during the current operationAn Exception has occurredVEGAS
• Movie Studio

  15 answers, most recent on 5/15/2023

  RE: Neat Video-Best System Components CPU and GPU
  @AAProds This is the result of the benchmark.However, I can't set anything there.A DOS Window opens (CMD) and the benchmark starts. Neat Bench (Neat Image 9.1.0, Neat Video 5.5.8) Windows x64Copyright (c) 1999-2023 Neat Image team, Neat Video team,
• Movie Studio

  9 answers, most recent on 12/15/2023

  RE: Help for Title Templates
  @Ian-Schwartz HI Apologies for the delay in responding. I am currently working from my laptop and do not have MMS 2022 installed on it, however I can see a similar behaviour with MMS 2023. MMS 2024 is OK. It looks like a Preview display update bug,
• ACID

  One answer, on 11/24/2023

  Serial Number
  Hi,I have damaged my laptop with my registered ACID Pro Suite software on. My serial number isI have downloaded the new software and am trying to register it but I get the message:"The serial number you entered has already been used. You may have
• Movie Studio

  13 answers, most recent on 8/7/2023

  RE: Unable to download the program!
  I had a similar problem with another MAGIX software, and barry-n. When you said you tried a different network, I decided to try and install it directly with the data cable plugged into the laptop, and not via WiFi. This worked. 👌
• Movie Studio

  3 answers, most recent on 10/21/2023

  RE: Downloaded file does not install on 2nd laptop
  I was reading a few other blog posts about this issue and it turns out this is a general problem. I found the solution! I had to disconnect from the remote WiFi Router and plug the data cable into my laptop. This worked. Problem solved.
• Movie Studio

  5 answers, most recent on 7/29/2024

  RE: Cant open my program
  @David-Bartholomew Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and
• Movie Studio

  8 answers, most recent on 2/19/2025

  RE: Burning Disk
  @Ray-Lang Hi We need more information to help diagnose the issue(s) you are having: Which disc menu template(s) are you using and are you making any changes to them?  The brand and type of discs you are using?  Are you burning direct to disc or
• Movie Studio

  6 answers, most recent on 6/21/2023

  RE: Movie Edit Pro Premium suddenly too slow to use
  Forgive me if I'm in the wrong thread, but, can someone tell me what the best laptop is to use movie edit pro 2021 on?
• Movie Studio

  62 answers, most recent on 5/4/2024

  RE: System hardware not being utilized
    What is export time for the Magix demo project, I know it is a low resolution project 🙁, to MP4 FullHD 1920x1080 25 fps at default settings? On my laptop using the UHD 630 it takes 45 secs, and with the RTX 2060 it takes 20 secs. John
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  @calamar, @Bol, @AAProds Hi . . . . Why hardware accel. is enabled for 1080p and disabled for 1080i if the coded used is the same . . . . This is due to Nvidia removing the capability of encoding interlaced video, irrespective of whether the source
• Movie Studio

  5 answers, most recent on 6/13/2025

  RE: [Closed] Import MP4 problems
  @Billy-Green8845 Hi . . . . store it on the desktop . . . . I could make an mp4 video . ... I would advise you not to store video, images or any other files you download, import or create on the desktop which is a protected folder/location. If the
• Off topic

  One answer, on 5/25/2023

  Can the entire $799 full suite pack be installed on external hard driv
  The entire package fills most of my 500g ssd on laptop bought 8tb external hard drive can all the full $799 vegas acid sound forge bundle be installed on the external drive so I can still use laptop normally when not using lap top as music studio  
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  I just tried to install Movie Studio 2025 Suite on my Windows 11 laptop and received the similar error message. I attempted to turn off some of the Smart App Control processes, but it didn't help. I could not find the Windows Ransomware Protection
• Video Pro X

  10 answers, most recent on 7/19/2024

  RE: Editing Title Templates
  @johnebaker Thanks for mentioning an additional utility for the text editor box. It would be a nice feature if one highlights the text in the Title editor box, the text is also highlighted in the Preview monitor (based on other video
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Jude-Harrison-Smith Hi Assuming this is the HP Envy with the AMD Ryzen 7 4700U processor (CPU) with integrated graphics The integrated graphics chip (GPU) in the Ryzen 7 4700U, is well below that of the recommended minimum RX470, a separate
• Photostory

  20 answers, most recent on 9/23/2024

  Auto startup
  I haven't been able to find a solution for this problem ... it's a problem for me anyhow! Everytime I turn my laptop on (Windows 11) Photostory opens up automatically. I have Magix Photostory Deluxe 2023, v22.0.3.150 but this was happening on the