Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/

Movie Studio

4 answers, most recent on 3/16/2026

Updating / Upgrading present and future concerns

Greetings, I'm constantly being bombarded with emails to update or upgrade my MS2025 Premium to VDL2026, even more so over the past couple of weeks. I'm sure the same applies to all their other video and audio users. If "new" Magix still runs true

Movie Studio

6 answers, most recent on 4/6/2026

RE: Nvidia GeForce RTX 5060 Mixdown message

I installed driver version 595.79 today 4/5/26 because of the Mixdown error message. Everything worked fine on March 29, 2026. So something changed in the Magix software.

ACID

8 answers, most recent on 12/15/2025

RE: Acid Pro 11 plante "update VST plugins"

pas de magix low latency audio

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly

Movie Studio

6 answers, most recent on 2/6/2023

RE: [Solved] Looking for Dark Clouds.MOV

@StarGazerBob Hi, I checked back to 2016, nothing. I don't think it would have come from Magix as they use mxv and mp4 files, not mov. John CB

Off topic

4 answers, most recent on 10/29/2025

RE: Tired of all the sales/upgrade emails from Magix

@NotACat Welcome to the Magix forums. I think we understand your frustration but these are user to user forums; Magix staff rarely, if ever, visit here and so it is extremely unlikely that anyone who can effect any change to the sending out of

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having

Movie Studio

One answer, on 2/15/2026

Timeline Mode

I just bought Magix Video Deluxe Plus 2026 but I can't seem to get into timeline mode. How can I do that?

Music Maker

2 answers, most recent on 1/17/2023

RE: [Solved] Loop information tab seems to be messed up

@BeeFly Check this topic https://www.magix.info/us/forum/hotfix-gui-problems-with-soundpool-loop-table-after-update-31-0-1-13--1307175/

Rescue Your Videotapes!

5 answers, most recent on 2/28/2023

RE: [Solved] VCR not recognised

@Fraser Hi . . . . Rescue won't recognise my VCR . . . . Do you mean that RYVT is not recognising the USB Video capture dongle? The correct driver for the USB dongle is installed - the latest drivers are available here. If the dongle is marked K0065

Movie Studio

5 answers, most recent on 2/6/2023

RE: [Solved] Download never happens

Several of you are having this problem both here and on the Vegas forum Presumably there is a problem with the Magix server(s). Being Sunday morning in Europe it's unlikely to get fixed before Monday.

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

@Scott-Wright Scott, FYI, has happened before: https://www.magix.info/us/forum/message-could-not-find-a-part-of-the-program-please-install-again--1351321/ and by the looks, not resolved. I am able to open old projects, and i have the 316 patch

ACID

2 answers, most recent on 2/26/2026

RE: acid pro 8.0 activate serial number

@kamel-h Bienvenue sur les forums utilisateurs de Magix. Veuillez consulter https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/ et suivre les conseils qui y sont donnés. JeffModérateur du

Movie Studio

3 answers, most recent on 12/5/2022

RE: [Solved] Purchased wrong upgrade. Need to change to right one.

@SRS Hi Contact Magix by email to: infoservice@magix.net. John EBForum Moderator

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@jonathan-m Hi I have removed the serial number you posted, this is a public forum, so please do not post any confidential information, this includes order numbers and contact information. Unfortunately given the serial number begins with P-, if you

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

@John-Wurm If you see a preview you are basically good to go. Have you tried to record with another software, for example OBS https://obsproject.com/ or the new trial version of Magix Video Deluxe or Magix Vegas? Maybe the software version of Rescue

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

my screens don't look like yours. The camera settings seems to include Magix in the desktop apps portion, which is different than the first sesction. The separate microphone settings does not include Magix, it does not appear in the list which

SOUND FORGE

One answer, on 1/15/2026

RE: HELP! i got charged for audio studio 17 upgrade but never got license

@erik-vargas Support is not very responsive. Try contacting the parent company of Magix at office@rmep.li or office@rmep.com

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@Nalmcruto Magix deliberately didn't sell Vegas to another company because it's their best selling product. I'm pretty sure that Magix and BorisFX will continue to cooperate in the future regarding Vegas.

SOUND FORGE

10 answers, most recent on 12/4/2022

RE: [Solved] Sound Forge Pro 16 Suite missing correct SpectraLayers Pro 9 installer

See this recent thread where another user was also missing the SpectraLayers Pro activation serial. To summarize, contact Magix Customer Service. Email them at: infoservice@magix.net -or- sales@magix.net. That said, I do not see anything about SLP-9

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email

Off topic

160 answers, most recent 8 hours ago

RE: Magix support has not responded to support tickets for months

The lack of response to my tickets has given me valid reason to not want to purchase anything from Magix again. Support used to be really great. What has happened guys?