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@Steve-Summerlin Steve, I think you've been gotcha'd by the "new" AV1 codec (the "MXMPEG2" in that message is a bit misleading). IIRC, MMS2023 unfortunately doesn't support AV1, but MMS 2024, 2025 and I assume VDL 2026 do support import and export

Movie Studio

4 answers, most recent on 11/17/2025

RE: Blank error dialogue box appears during MS2022 reinstall

@VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and

Music Maker

9 answers, most recent Yesterday

RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did

@Jerry-Nixon Hi, There are instructions that came in the email with your purchase and serial number. I suggest that you click on the links and read the instructions, reproduced below. Also, scroll down your email and look at everything else that you

SOUND FORGE

10 answers, most recent on 8/9/2023

[Solved] How to install Ozone 10 to plugins folder

Sorry to be such a dufus! After downloading Ozone 10 Advanced, exactly what do I do? I see the program in my downloads folder, but what happens next? I always have a problem getting it to show up in FX Favorites . Thanks in advance! Paul

ACID

2 answers, most recent on 8/31/2025

RE: Magix Independence Pro Suite Activation Error Code: -1

@Flavius_Guy Hi Error code -1 means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John

ACID

3 answers, most recent on 1/1/2026

Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

Happy new Year everyone. I need the original ExpressFX Reverb DLL that ACID Pro 8.0.12 (Build 26) normally installs via DLM. On my fresh Windows 11 Home 25h2 installation, the DLM fails to initialize, and therefore the ExpressFX Reverb plugin is not

ACID

3 answers, most recent on 8/30/2025

RE: Acid Music Studio 10 - Cannot Register on New PC

@brandon-e Visit Magix.com and log in with your old Sony e-mail address and password. This should work. Then you can download the installer from your customer account. Alternatively, this might also work:

Rescue Your Videotapes!

4 answers, most recent on 12/10/2024

RE: Converter driver install problem

@rookyl Hi Try downloading and installing the latest Premium driver for the K0067 USB capture device from here. HTH John EBForum Moderator

Music Maker

One answer, on 10/13/2025

unable to install new soundpools purchased online into Music Maker

Ive just paid for seven new soundpools online and downloaded them to my windows 11 PC, but none of the new soundpool files will install into my Music Maker Premium programme. I'm running version 33.1.1.19. I followed the same process Ive always used

Samplitude

5 answers, most recent on 10/21/2023

RE: [Solved] Cannot install initial add-on software, i.e. vst files

@SP. and browj2 You guys rock! Thank you so much for your help! You nailed the problem. Once I check my logs in Win11 security (a bit paranoid for a default), it shows that it "protected" me by blocking Magix Samplitude from writing to the

Movie Studio

5 answers, most recent on 11/21/2024

RE: can't get the offer of discounted Movie Studio upgrade, at $19.99

install displays message that it is an unverified download?????

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

There are 66 driver packs available for my computer. Are there any in particular that I should look for and/or install?

SOUND FORGE

4 answers, most recent on 2/17/2025

RE: Upgrade Question

@GoneToMaui An upgrade is always a full version which is price reduced. You don't need to install SF16 first.

SOUND FORGE

23 answers, most recent on 3/24/2023

[Solved] windows 10 pro installation failure

Installation received 2 downloads and the serial number did not work on either. Would like a CD.

ACID

9 answers, most recent on 11/25/2024

RE: Install Error -2147163964

@Ayo Have you reinstalled all the .NET runtimes or only the newest version? It could be that the installer needs some older versions, like version 3.5 which also includes 2 and

Music Maker

16 answers, most recent on 11/17/2025

RE: Magix music maker on linux mint

@stephen-kelly6215 An interesting experiment. There is one issue you may have, and testing will show, is latency, the Windows fix would be direct ASIO access to the sound card/device. AFAIK, no 'Linux' distribution supports ASIO natively, this

SOUND FORGE

10 answers, most recent on 2/17/2025

RE: Can SF 7 be uninstalled and reinstalled?

@bzan Is also a download link for SF7 in your Magix account? Then simply try to download and install it.

Music Maker

8 answers, most recent on 12/30/2025

RE: Soundpool problem

@Tony-Kovac Hi, Have you used Music Maker before? In your image, I see one Soundpool that says Download. Did you download and install it? You show the image of the Store - that is not where you use Soundpools. Did you download and install everything

Music Maker

10 answers, most recent on 3/22/2024

RE: [Solved] Support links are redirecting me to Forum instead. Serial Number prob

@Eleyan For Music Maker 2021 and newer versions you simply install the Free Edition from Magix.com and login with your e-mail and password. It's not necessary to enter the serial number a second time. Besides that, there could be server problems at

SOUND FORGE

4 answers, most recent on 9/25/2024

RE: Custom preset transfer?

@John-H2024 My friend uses Sound Forge 7 and told him to try Sound Forge 18. When he installed Sound Forge 18, the DirectX plugins presets he configured in Sound Forge 7, appeared in Sound Forge 18. Install the trial version of Sound Forge 18 and

SOUND FORGE

8 answers, most recent on 7/1/2025

RE: Error while writing noise sample file! - Audio Cleaning Lab 4

@jamesglynn As mentioned above, you need to install the 32 Bit version. Besides that, the 64 Bit version still works. It just has this annoying error message. I tested it myself some time ago. You can usually click it away.

Samplitude

3 answers, most recent on 11/1/2023

[Solved] Samplitude 11 Producer won't open

I know that it's an old program but I need it to open so that I can access songs. I see the following error message. "The program could not be started. It's possible that the installation folder is damaged. Reinstalling the program could remedy the

Video Pro X

4 answers, most recent on 11/1/2023

[Solved] Download Location for Addons

Hi everyone, I have mucked up my installation and am looking for help. I'll try to be as succinct as I can. I downloaded Vegas Pro 21 yesterday. To my C Drive. Then I decided to opt in for a TRIAL of Vegas Pro Post and decided to put the files on my

Samplitude

13 answers, most recent on 10/11/2023

RE: [Solved] Authorization and Registration

With major Windows updates, the activation process of older Samplitude versions can sometimes get messed up.If the activation dialogue appears every time you start the programme, please try this: Rename or delete the