• Video Pro X

  68 answers, most recent on 3/27/2024

  RE: codec cost
  @terrerad Hi . . . . . Curiouser and curiouser . . . . . The question is what is the difference between the 2 PC's that enables import? After more testing, I can import Sliced AVC 4:2:0 video into VPX and MMS with no issue, this leads me to wonder
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  Can't register SF-7b even with the key
  I sent the text below to Magix Support 2 weeks ago and have not received a reply. Meanwhile, I found out that my product is registered with Magix. Why should my new registration not work? Thanks for any help! ================= I have been using SF-7
• Rescue Your Videotapes!

  2 answers, most recent on 11/28/2023

  Will no work on Windows 11
  My Magix video saver equipment that worked fine on my Windows 10 PC will not work on my new Windows 11 computer. What is the problem?
• Other products

  One answer, on 11/3/2024

  Account was hacked
  My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are
• SOUND FORGE

  2 answers, most recent on 12/17/2023

  error 24 when trying to reactivate software
  can anyone please help me reactivate my software. pc crashed few days back and had to wipe and reinstall everything. now getting this error message saying program already associated with key and email address.
• Music Maker

  3 answers, most recent on 5/22/2024

  RE: In File Manager resolution does not match - its too large
  I used the Override in Compatibility setting to get Music Maker to run in 4K initially, as a matter of fact you helped me with this - here is the forum post
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  Apple users can't use common message apps to relatives with phones on other platforms @CubeAce Which appp(s) are you referring to? My family group has no problems with WhatsApp and Skype and my offspring all have iPhones and I'm using ancient
• SOUND FORGE

  2 answers, most recent on 7/29/2022

  RE: [Solved] End user license
  Welcome to the Magix Sound Forge users community @roger-a. One license for Sound Forge can be activated on a total of (2) PCs simultaneously (your desktop and laptop for instance). If Sound Forge is needed on an alternate PC, one of current
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @me_again, @AAProds, @CubeAce Hi . . . . definitely a Magix problem then . . . . Maybe, however not caused by the MMS update to .221 (VPX .247), but by a Windows update! I have had to restore my PC from a previous backup image (Macrium Reflect) due
• Movie Studio

  10 answers, most recent on 4/20/2025

  Magix Movie Studio 2025 TRIAL
  I cannot get this software to run at all.I am using Windows Pro 10 with 3 internal drives. The C: drive is a fast MVMe.The E: drive is used for general storage and the D: drive is a 240GB SATA which I do all my video editing on. It is always cleaned
• SOUND FORGE

  11 answers, most recent on 4/19/2025

  RE: SF Pro 18 Annoyances, Fixes?
  OVERVIEW DATA WINDOW - Hi @GoneToMaui, If your are referring to"Options> Data Window> Overview".. When disabled, it stays that way on my Win 10 PC. SIZE OF MENU BAR ICONS AND THE BAR ITSELF Changing the "High DPI scaling" helps in some cases.
• Movie Studio

  19 answers, most recent on 11/3/2024

  RE: program crash on export after 5 minutes movie studio 2025.
  thanks for response Ray i have made one full holiday video before on this pc it crashed on export then because i had multiple gpu selected i asked for help in here and i got my film completed by making changes so i thought i was fixed but i just
• Movie Studio

  6 answers, most recent on 8/31/2022

  [Solved] Movie Magix freezes
  Movie studio platinum 2022 (ver: 21.0.2.1380) freezes after inserting video track. Uninstalled and reinstalled. Same problem everytime. For the moment software is useless. Please help. running on PC: Processor    Intel(R) Core(TM) i7-9700K CPU @
• Photo & Graphic Designer

  8 answers, most recent on 7/15/2024

  RE: Error code 6
  @Patrick3603 Hi Try running a full Windows system check before uninstalling, see this tutorial and follow steps 4 - 11. If PGD 2013 was originally installed on Windows 8 or 10 and then upgraded to Windows 11, you may find that you are unable to
• Off topic

  One answer, on 6/14/2024

  [Closed] Of course they dont have a customer support email
  I fear i wasted my $300 of my money on this stupid product. I already had vegas pro installed on my computer as a trial, then decided to just buy it. I go by instructions, and that stupid bundled install program REMOVES vegas pro?? i'm thinking its
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 Hi Harry . . . . I will certainly upgrade - either to 2025' or let's see what "Deluxe" looks like. . . . . I would advise to move very carefully with this. Installing the trial version will replace the installed version and reversion,
• Other products

  4 answers, most recent on 8/21/2022

  RE: [Solved] making sure i-cloud photos are actually on my computer
  @Diane-Roche Hi Depending on the options you selected PhotoManager (PM) may have catalogued the images in their current location rather then downloaded them. I would suggest you follow the Apple method described here for downloading all your photos
• Movie Studio

  8 answers, most recent on 10/23/2023

  RE: MXMPEG2 Error 0110: no media decoder found
  Changing the file extension from Jpeg to Mp4 solved the initial problem. Problem probably happened when copying footage from iPhone to PC.  
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  Thanks for your time, you are right, the video is from a Canon video camera. The audio is there at the start of the clip, it is when I move the slider to get to the end of the video (or further along) that it goes wrong, like wise if it does start
• Movie Studio

  8 answers, most recent on 7/1/2024

  Was wondering if it's me or.......
  I have been reading the manual..... trying to source info and use the correct terms. I am a retired IT guy, that started out doing Home and small business computer repair / networking (retired now). use to dislike when customers would call the whole
• Movie Studio

  One answer, on 12/12/2024

  [Closed] Capture is not working
  I am using Movie Studio 13.0 Platinum; serial number removed by Moderator in Windows 11. My camcorder is a DCR-TRV340. I am using a Toshiba VCR with composite connections to a hub then to the camcorder. Then the Firewire connection to a Firewire
• Movie Studio

  30 answers, most recent on 7/4/2024

  RE: My video is freezing when I try to export it. (MP4)
  @Tony-Rapisarda It's hard to say whether the black scenes will be in the exported video, it could be the true image that's being exported & so will be in the exported video, or it could be that the preview isn't able to keep up with the export
• Music Maker

  16 answers, most recent on 2/18/2024

  RE: MM2019 Prem unable to log into store
  @simon-foster Which version? Which operating system? Great question I’ve tired the download from account version which is 27 something I believe and then it upgrades to version 28 I believe, sorry not at my PC at the moment but then that one
• Other products

  3 answers, most recent on 5/18/2025

  [Closed] Preview Video Stutters - is jumpy
  With Vegas Pro 21.0. the video preview play stutters badly when played, jumping across many frames when I use MP4 files from our best camera. (It also jums this way when played on VLC Media Player.) When examined frame by frame on Vegas 21.0, each