• Music Maker

  One answer, on 2/16/2024

  RE: Loops Unlimited not working
  @Dustin-Saunders  This sounds like it might be a (Magix) server issue. If you are continuing to have problems, you're probably best to contact Magix Support directly. Use the "Support" link at the top of this page: Support > Audio > Music
• Video Pro X

  46 answers, most recent on 1/16/2024

  RE: VPX15, no hardware encoding during BD burning
  I have just updated Windows 10. I have some more rounds of updates to go, but no change yet. I'll send an email to Magix. Edit: The email is send and I have shared a link to this thread as well.
• Movie Studio

  One answer, on 3/27/2024

  RE: [Closed] Lost booklet
  @David-Anderson8584 Hi and welcome to the forum - albeit the wrong one. . . . . . . . . movie studio16 . . . Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  @JANET-NICOLAS I don't think we established one thing: is it always the same images that are black/blank? Or are these "drop-outs" occurring at different points in the show? If it is always the same images I still think this could be a file format
• Audio Cleaning Lab

  3 answers, most recent on 1/15/2025

  RE: reinstallation acl 2016
  @Arie-Besemer HI Login to your account at magix.com - account login icon is top right of the home page - using the email address and password used to register the program, even if you do not have the email address the login will still work. Under My
• Movie Studio

  15 answers, most recent on 7/19/2022

  [Solved] MEP 2016 Plus - Appearance Of Thumbnail Link?
  Hi Gang Does anyone know what dictates whether or not a link will show/illustrate a 'Thumbnail' (as part of the URL)? I'm assuming this is determined by the server or web host? For example on Face Book, anytime you see a You Tube Link, its always
• Web Designer

  5 answers, most recent on 9/26/2022

  [Solved] font display issues
  I had been using Xara Web Designer v17 and have had tremendous success creating and uploading my website.  On Friday Sept 23 I updated my website and did two things.  I copied some text from a Microsoft Word doc and pasted onto a page. There was
• Movie Studio

  13 answers, most recent on 2/26/2024

  RE: defining object size using KEYBOARD
  Hi, I'm sorry I considered it a bug! This situation should have been clarified in the manual, where I couldn't find it due to the structure in which it was written. I had only located the command and under the condition I imagined "Ctrl" would be
• ACID

  8 answers, most recent on 10/3/2023

  RE: Moving multiple tracks at one time
  I'm not sure if that "multi track editing" is avail in Acid products. I feel like I've seen it mentioned on Magix somewhere, but not sure what program page it may have been..... My computer warns against that link site @PATIENT-X. Is there another
• Photostory

  20 answers, most recent on 9/23/2024

  RE: Auto startup
  @donjen33 Hello Jenny, If Photostory starts simultaneously when you start Windows, there should be a link in the startup list or in C:\Users\your user name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup. Perhaps a solution is to
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler Welcome to the Magix user to user forums. First, there is no subscription involved with purchasing any version and edition of MusicMaker. Each major version release has now to be purchased by a one-off payment, but if a user decides
• Video Pro X

  29 answers, most recent on 12/14/2023

  RE: Video showing black in timeline and on export
  @browj2 will do! thanks and if you want to send me your email address I will send you a link the day before the show. I will put my specs in my signature as well. thanks!
• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  Hi Gid,No I did not want to risk it with the warning of death, so I just closed out and everything was fine. I just opened MS back up to have one more go at this. However, I do not have any Movie files (.MVD) anywhere on my hard drive - I did a
• SOUND FORGE

  3 answers, most recent on 12/2/2023

  RE: SoundForge scripts no longer working with user-made presets.
  @Kurt-Larson Click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support and create your ticket.
• Movie Studio

  3 answers, most recent on 9/4/2022

  [Solved] DVD Archetect needed to be reinstalled, but early on it fails
  I've followed the support steps here and it didn't solve this "no internet" (when I have a connection) and it didn't help. I also turned off my Firewall and Antivirus (I didn't have to do that in the original install), no change, it still reports no
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Dear friends and especially Moderators at Magix.info forum side, As you may have heard already: See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen Yes, Vegas Pro, Acid, and
• Video Pro X

  19 answers, most recent on 6/28/2024

  RE: [Closed] how to reach sales department
  another piece of useless information " MxInstallHelper.exe " it said to go here to try to resolve the issue, clicked on it says not located, does not work. i don't know how many hours just trying to connect with anyone that can send me a direct link
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  RE: Serial Number is Invalid or may apply to another product
  Thank you for your help. This worked. To clarify for anyone else having this problem, in my particular case it had nothing to do with a computer ID or pre-2014 authorization method…or the wrong serial number. Magix sent me the correct serial number
• Movie Studio

  13 answers, most recent on 10/23/2024

  RE: What is the Movie Studio minimum requirement for Blu Ray burner for PC
  @Rudolph-Wesel Hi Rudy . . . . Magix Movie Studio software identifies the burner as a Pioneer type burner, and its not at all Pioneer brand. I suspect here's some kind of mismatch even though there's no error. . . . From information I can find the
• Other products

  32 answers, most recent on 4/27/2024

  RE: Independance
  @scarlatino Hi . . . . need to install the free version of Independence. But this is not possible for me since I did not find the installer . . . . Or I don’t know how to use Google (sarcasm) . . . . A quick Google search for 'Magix Independence
• Movie Studio

  50 answers, most recent on 10/20/2023

  RE: Help selecting a new PC
  mmm that YT link does not work! The video ( title as per a bove) is on my YT channel called "mikerbwind"
• Movie Studio

  One answer, on 7/17/2024

  RE: Audio being exported is mixed up.
  @David-Rye Hi First upload the video showing the issue in a comment - use the blue icon above the comment box with an upward pointing arrow. We may be able to determine what is wrong without further information or the project. . . . . What email
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  @AAProds https://drive.google.com/file/d/1V6hIDH6_2o8OCnP2EhfCkjoeCT24PuA6/view?usp=sharing Try this, having problems with link 🥴🤦‍♂️👴
• Video Pro X

  29 answers, most recent on 12/14/2023

  RE: Video showing black in timeline and on export
  Here is the link: https://www.dropbox.com/scl/fi/dd3om1hoon57xwqekm43f/RPMreleaseTerryKelly-15min.mp4?rlkey=9s07qs2xurchxow1jhgzra6pe&dl=1