Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Natalia-Roldugina HI Natalia. I don't think they are straightforward for anyone. It always takes me ages to do. Do make notes of any login details and passwords you use for each site because if you ever need to reinstall the program of rebuild your

Movie Studio

14 answers, most recent on 4/22/2020

RE: Licence Payment to retain Full Features?

@jonboy834 Hi . . . . purchased MEP Plus on April 1, 2020 - which would include automatic updates for ONE YEAR? so why would they be asking me for a Fee? . . . . Can you post a screen shot of the message you are getting. When and are there any prior

Music Maker

15 answers, most recent on 4/21/2020

RE: Upgraded from Music Maker 2019 to 2020, 1/2 of Instruments Won't work

Hello I found this post and wondered if anyone has had any problems with updating from 2019 to 2020 ? Just to explain previous to this Installed the 2020 version & as soon as I logged in with email & password it recognised there was an

Photostory

One answer, on 4/21/2020

Magix Photostory Deluxe Won't Allow Login After Upgrade

I installed Magix Photostory Deluxe on Sunday and used it. Today (Monday) an upgrade was offered, I accepted it. Now it won't open and wants me to register (which I already did) with pre-entered email and serial number. When I enter my password, it

Music Maker

One answer, on 4/19/2020

RE: serial number

Try to login on this site: https://www.magix.com/us/support/my-service-center/ You need to enter your e-mail and password and then you can look up your serial number under your registered products.

Off topic

48 answers, most recent on 10/13/2022

RE: What is the phone number of Magix Customer Support?

@longjohn Hi Please read this post and give more details about the Windows version you have and the program full names and version numbers - this is a common issue which occurs with older software. Support is provided by a ticketing system to ensure

Music Maker

15 answers, most recent on 4/12/2020

RE: Lost Soundpools during download and installation

@Hiroshi As a follow up, I noticed a problem on one of my computers yesterday. Some downloads should have been pending but the Download button was not showing. One of the pending items was an Update to a Soundpool as I had changed the default from

Music Maker

One answer, on 4/11/2020

RE: Activation after hardware or OS changes

@DevilDuck Hi Using your web browser go to magix.com Select the My Account icon and login with your email address and password you used to register the software Select My Products - this will take yo to your registered products where you will find

Music Maker

15 answers, most recent on 4/12/2020

RE: Lost Soundpools during download and installation

@browj2 Thankyou for your help. I ran the installer a 3rd time, but just as before, even though you posted a screenshot showing it, it's not there. I mentioned I go through all the custom options, which I did from that screen also, including the

Music Maker

3 answers, most recent on 4/7/2020

RE: The update is now making me register my software again-need code

You can just login on magix.com with your e-mail and password and look up your lost serial number because you registered it. You don't need the cd case.

Other products

One answer, on 3/31/2020

RE: How to update the email address

@lassi-o Hi Please never enter email address, serial numbers, order numbers and other personal information in the forum. To change your email address login to your account at magix.com - using your old email address and password - select User data,

Video Pro X

8 answers, most recent on 3/25/2020

RE: [VPX] Stretching video by repeating, instead of speed change

Thanks for all your incredible help, I close the post. Thanks very much. @johnebaker, thanks for your incredible help always, anyway, as process designer, I encourage everyone to seek the best user experience (in real world and programs), and never

Music Maker

9 answers, most recent on 3/25/2020

Why won't Music Maker show mp3 files in the file manager

I just started using Music Maker for the first time today and it's the worst experience I've had so far of any software I've ever used. The File Manager won't display any of the mp3 files that are clearly in the directory if I look at them in

Rescue Your Videotapes!

11 answers, most recent on 5/20/2020

RE: Can't record video when preview available

@AVTV Hi . . . . One issue spotted is that the Video Grabber driver has a yellow warning triangle in the driver manager . . . And what's the best driver to fix this . . . USB Video Capture Driver (Black) drivers are here. You may need to login to

Xara Designer Pro

2 answers, most recent on 3/2/2020

RE: Feature request for Xara Designer Pro

Hi John, The Xara convert to PDF and Microsoft print to Pdf are things that I'm familiar with already and use then quit often, the feature that I'm asking for is more like a small code editor or just the save as simple .txt file...with the

Video Pro X

119 answers, most recent on 5/4/2022

RE: Endless Stream of Vegas posters

Much as I am also baffled by the people persistently posting in the wrong place, it has to be said that it makes no sense that Vegas has a completely separate form from this one (that works and looks the same mind you). It would make a little more

SOUND FORGE

One answer, on 2/19/2020

RE: How to Update Software with Downloadable link

Go to the Magix Download Center. You will need your Magix login email, password and your AS-10 serial number. You can just install AS-10 normally w/o uninstalling the previous build which should preserve your custom layouts and such. If your old

SOUND FORGE

No answers, created on 2/13/2020

i change my mother board, now i can't login in to sound forge.

i change my mother board, now i can't login in to sound forge. an error keep accruing.. and i don't see where i can add my serial #

Movie Studio

5 answers, most recent on 2/12/2020

RE: I can´t load video to Youtube

[METADATA_END]When trying to upload video to youtube, it asks for google credentials. Once Ienter them, the site gives error that the "browser" is not supported and I cannotlogin. I tried to give my credentials also in the settings but it still asks

SOUND FORGE

5 answers, most recent on 1/29/2020

RE: Installation disappears after initiation without error

@Mark-Floyd Hi . . . . We are attempting to install soundforge pro 13 on Windows 10 . . . . Are these computers on a domain network and you are using a domain user or domain administrator login? If so try using a Local Administrator

Music Maker

One answer, on 1/20/2020

RE: Music Maker 14, need serial code, lost mine.

Hi . . . . Music Maker 14 . . . . Assuming you mean the version released in 2008 then you may just be lucky to retrieve your serial number from Magix as follows: Browse to the magix.com website Click the My Account icon - third icon top right of

Web Designer

2 answers, most recent on 1/20/2020

Online Content Catalogue - unable to access Google Forms

Version: Web Designer Premium V16 - updated today. I selected the Google Forms from the Online Content Catalogue menu, input valid email and password and get the following error: Couldn't sign you in xxxxxxxxx@gmail.com This browser or app may not

Movie Studio

2 answers, most recent on 1/19/2020

RE: my Magix software was lost when my hard drive died. need to recover

@Craig-Pearson Hi To clarify Yvon Robert's comment: Browse to the magix.com website Click the My Account icon top right of the home page Login with the email address and Password you used to register the program with Select My Products There

Web Designer

6 answers, most recent on 1/20/2020

RE: [Closed] Web Builder discontinued - how to change index page

@Neil-Woodcock Hi I would recommend the following: Replicate the home page in Web Designer and export it as index.html. Using FileZilla FTP connect to the website the FTP settings are:FTP-Server (Host): ftp.magix-online.comLogin /