• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Hi John Sadly, no website yet. I still get the 'website under construction notice'. I have managed to access the storage space at OVH using FileZilla. I can see that my website files are uploaded, but whether they are in the correct folder, I don't
• SOUND FORGE

  10 answers, most recent on 2/20/2024

  RE: Audio studio 17 serial number not working
  Thanks guy's, I've tried everything suggested on here but still not working
• SOUND FORGE

  17 answers, most recent on 12/25/2023

  RE: [Solved] Sound Forge 15 download
  @Thomas-Wikman The download manager stores all files in C:\Users\YourUserName\Documents\MAGIX Downloads\Installationsmanager   Perhaps it is still there. Please check.
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Off topic

  2 answers, most recent on 10/14/2024

  Renewal of Magix for this next year.
  I have tried twice to renew my subscription and paid $24.99 (twice) and still can't renew. Please help me by providing your contact phone numbers or call me and use my cell number Removed by Moderator and help me renew my subscription. Thank
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  @PETER-SMITH1397 Peter, I just used regedit.exe and it deleted that key without issue. Here's what I did: In the Windows search box, type in regedit. On regedit.exe, right-click and choose Run as Admin (assuming you're logged on to Windows as an
• Video Pro X

  6 answers, most recent on 1/25/2024

  RE: Video Pro X Ultimate released with a long list of plugins
  @CubeAce Hi Ray, About FXHome plugins, most annoyingly, the X,Y keyframe bug is still there. Maybe I should raise another ticket to remind Magix that they haven't fixed this bug but are still pushing defective products. John CB
• Photostory

  No answers, created on 9/25/2024

  Error in module vcruntime140.dll access_vialation
  I get this error when starting Photostory: I have tried to reinstall Photostory, Visual C++ /Microsoft Visual C++ 2015 Redistributable Update 3 RC, but still get this error....how to fix?
• SOUND FORGE

  3 answers, most recent on 5/3/2025

  RE: plus minus question/issue
  @GoneToMaui DISCLAIMER: I don't have any version of SF currently installed but I doubt very much whether this is anything to do with SF; rather it is far more likely to be a graphics "glitch" on your Win 11 machine. Do the two computers have
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @johnebaker @kPeiffer Hi John EB, Thanks for that. I didn't think to open the Show All list. I managed to get it working and have replaced the code in my database with dynamic code that opens VPX17 or VDL2026, depending on the selection in the
• Movie Studio

  4 answers, most recent on 12/24/2022

  RE: [Solved] Importing video clips
  @William-Potter Hi William and welcome to the user to user support forums. First try changing the program settings in the device section for Import, Processing, and export all to CPU. Unfortunately your graphics card does not support Direct X 11.1
• SOUND FORGE

  4 answers, most recent on 10/30/2024

  RE: SF 17 AS does not open after installation
  @whatUneed Welcome to the Magix user forums. As a first step to helping us to help you please read and follow this tutorial and post the results to this thread. Although it would seem that SFAS has not actually "crashed" the Reliability Monitor
• SOUND FORGE

  10 answers, most recent on 2/17/2025

  RE: Can SF 7 be uninstalled and reinstalled?
  I have only tried a repair. I will consider an uninstall and reinstall. I downloaded the .exe file from the website. I can't do it now. My only concern is that I will lose SF7 if the reinstall still asks for a Sony registration, which has not worked
• Movie Studio

  2 answers, most recent on 5/29/2024

  RE: MP4 Codec Needed
  @Roger-Fleming Hi and welcome to the user to user forums. It should still be possible to log into your Magix account on the main website with your old email address if you can still remember it and then change your details from there. If you can't
• SOUND FORGE

  6 answers, most recent on 4/25/2024

  RE: Sound Forge Audio Studio 17 - won't open on Dell Laptop Windows 11
  Hi, thanks for the help. I tried both of these, rebooted and still no joy :-( It just stops after "initializing audio engine" when its trying to load....
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @CubeAce Ray, the resolution is 320x240 (as in the Mediainfo) and is the original file I was given. I've asked my brother what camera was used and he thinks it was a Panasonic and it was a "big b***er" 🙂 that I assume didn't record in 320x240 so
• SOUND FORGE

  5 answers, most recent on 9/3/2024

  RE: I must be crazy, I work in recording and they told me the serial numbe
    It's like this. This is my product. I tried to remove the p3 in front and it still doesn't work. It says it's not valid. The Serial Number is not valid.  
• Music Maker

  3 answers, most recent on 12/2/2024

  RE: Unable to export
  I had the same problem. Bought a faster computer and it works better, but Magix is still notorious for crashing with More than 10 plug ins especially from outside publishers. Make a folder with the project inside it and save the file to a wma inside
• Movie Studio

  24 answers, most recent on 4/29/2025

  RE: Provideo Coalition article on Magix Acquistion
  @AAProds, Thanks for the clarification regarding the posts on previous versions which may mislead potential buyers if they are not that familiar with the products. So, if the moderators put your DVD post in the Important section, then they can
• Movie Studio

  33 answers, most recent on 12/3/2024

  RE: After Effects Rotobrush Effect
  @martin-brennan Hi It is possible to make your own from suitable video clips and still images, however can you give an example of how you want the transition to progress from one image to the next? John EB
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again Hi Andy . . . . GoPro MOVs . . . . Cineform . . . What does a MediaInfo analysis give on one of these files? GoPros do not encode in the Cineform encoding format, have the videos been through a video converter? What change recently
• Movie Studio

  35 answers, most recent on 11/12/2024

  RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?
  there's also mention Quicktime is required.. isn't that an outdated Codec? To quote from a post johnebaker made a while back - Quicktime is still required for MOV files where the Format ID is identified as JPEG or PNG encoded video, it is no longer
• Music Maker

  21 answers, most recent on 7/19/2024

  RE: Hearing sound where there is none (no sample)
  @Scott-Chapple This still reads like you connect your keyboard only via USB and not via audio cables? Are you sure you understand what we're taking about? Or I don't understand what you want to tell us. It reads like you still only record MIDI, not