• SOUND FORGE

  12 answers, most recent on 12/5/2025

  RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17
  I'm having the same problem with Ozone 12 Elements and Sound Forge Audio Studio 17. The tech support team at Sweetwater looked into it, and they contacted both Magix and iZotope: they are aware of the problem, but offered no workarounds (and neither
• Video Pro X

  7 answers, most recent on 3/5/2024

  RE: DVD Menus
  @ewen-sandham Hi . . . . Are the extra content application files available for download on the Magix website . . . . If I am reading your question correctly, there is no direct download available, it must be done in program. I keep a backup copy of
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik What do you understand by "MediaInfo analysis"? As explained in my first reply to you, please read and follow this tutorial (you'll see the words "This tutorial" are in blue so are a clickable link!) Once you have the data, simply copy
• Movie Studio

  24 answers, most recent on 2/3/2025

  RE: Edited video length
  Wow, Ok ! Yeah it is definitely sneaky to promote it as an UPGRADE when it isn't. I couldn't afford the Vegas Pro at the time but I may have to work it into my budget. Thank you for taking the time to respond. I guess I'll download my MS 17 on my
• Photostory

  2 answers, most recent on 1/13/2026

  RE: photostory Deluxe 2026 - audio - missing codex
  @czechwarmblood Can we clarify something? Is it only on playback of the exported file(s) that you receive the message that a codec is missing? And is the problem present in both the DVD and mp4 exports, or only the latter? If it is only the mp4,
• SOUND FORGE

  3 answers, most recent on 1/1/2026

  sound forge 9
  Hello, I just purchased a new computer with Windows 11. I've tried over and over to install the program using the disc and the download from the Magix site. After installation, the program wants the serial number and then a long authentication code.
• Music Maker

  2 answers, most recent on 2/11/2026

  RE: I Need To Enhance MP3 Audio Files From LPs
  @Oka Suno pretty much sends them through an AI model and recreates the music from scratch. Their license agreement definitely doesn't allow you to upload music that wasn't made by yourself, so that's why you cannot upload such music there. If
• Music Maker

  4 answers, most recent on 5/23/2024

  RE: Soundpols from producer planet to musik maker
  @Morten-kaarvand Yes, I was talking about the song you are creating. After you downloaded the Zip file from Producerplanet go into your Download folder and extract the Zip file with a right mouse click. Then go into the extracted folder. There
• SOUND FORGE

  13 answers, most recent on 11/4/2024

  RE: Last used preset for Effects and Processes
  My SF 15 PRO works well. It does not behave like this. But I have upgraded to SF 18 Pro Suite and after that I got these problems. I am wondering if I have just download the trial version of SF 18 PRO (without suite) maybe this will be ok?
• Movie Studio

  6 answers, most recent on 4/25/2025

  RE: Portrait oriented footage stretched.
  @Mauricio-flores Yep, some media isn't recognised correctly, If you press the E key on the keyboard or go to File-Settings-Movie you can choose the correct option from the drop-down menus or type in the correct aspect ratio FHD 1080x1920 or UHD
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Thanks for the MediaInfo data, the one analysis is enough, they are identical to those from my Sony camera and should import with no issues. The second error message mfc140u.dll error would suggest that some Windows system files
• Movie Studio

  11 answers, most recent on 7/17/2024

  RE: Intro/Outro Templates
  @MartonITService It is the act of registering that unlocks the facility to download all those "extras" which @Gid showed in his screenshot. Jeff
• Photostory

  3 answers, most recent on 5/16/2024

  RE: Decorations in Photostory Easy v2
  Thank you Jeff. I found several additional features, which I downloaded. Problem solved. Thanks again!  
• Other products

  One answer, on 7/16/2024

  [Closed] Adding app to vegus pro 21 suite
  I'm trying to add the app Mocha into Vegas pro. it downloaded but won't let me add the seral number.
• SOUND FORGE

  7 answers, most recent on 10/27/2022

  [Solved] Download installer fails to complete (both trial or retail)
  I'm able to download the small installer for both the trial and retail version of Sound Forge 16, though the download will fail when downloading either 32bit or 64bit versions. I tried turning off my anti-virus as I know that gets recommended, but
• SOUND FORGE

  4 answers, most recent on 7/9/2023

  [Solved] Sound Forge 11 Windows 11 errors
  I've been using Sony Sound Forge 11 on my windows 7 and 10 pc's ok but encountered the .net framework issue trying to install it on my new w11 laptop. I understand, from another thread, this can be installed manually, can anyone elaborate on that?
• Samplitude

  13 answers, most recent on 3/8/2024

  RE: Samplitude Pro X Suites: Reinstallations Issues?
  @gregory-battaglia It's an official copy of the installation DVD. I suggest you allow the download. Okay, it's downloading now. But 7GB? I don't recall it being that big.
• Movie Studio

  5 answers, most recent on 6/13/2025

  RE: [Closed] Import MP4 problems
  Thanks, I just remembered something (Yes, i should have mentioned it, but I genuinely forgot) As I have said, this is a brand new PC with windows 11. As I also said I have a previous version of Magix video editing, I was curious to know if the new
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  .................. . how do I get the MPEG download again? @RayBin I don't think you'll need to install it again, It's a codec that gets installed on your system separately so still should be there even if you uninstall MMS (Magix Movie Studio),
• Movie Studio

  5 answers, most recent on 11/22/2025

  RE: Image playback freezes after a couple seconds
  @Joshua-Pyle Hi Thanks for the information. . . . . According to Device Manager . . . . Are you relying on Windows Update to keep the drivers up to date? If so they may not be the current version which, for the CPU/iGPU combination you have is
• Movie Studio

  14 answers, most recent on 3/2/2025

  RE: Problems converting MXV to MP4
  @RayBin That is very odd. I can open old MXVs with MMS 2025 OK, and MMS 2024 should be able to as well. There is no separate download for the export function that I am aware of. This is my Export Movie As menu. Are your colours the same?  
• ACID

  One answer, on 10/21/2024

  Where are the loops? Download item on Help menu is greyed out.
  I've used multiple iterations of Acid (Sonic Foundry and Sony) and always appreciated how user friendly it was. I thought I'd check out the free trial of Acid Pro 11, and it seems like that user friendliness and intuitive UI might be a thing of the
• Off topic

  160 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Other products

  One answer, on 4/29/2025

  [Closed] Missing video track - VEGAS 21
  I recently imported a project from my computer to my laptop, and when I opened the project, all of the video was just a black screen. I still had audio, and sometimes, the video would flicker here and there, but for the most part all my media was