• Video Pro X

  24 answers, most recent on 10/8/2024

  RE: VPX Converting a Movie (MVD) to a Project (MVP)
  @Can-Dive Hi, Easier. File, Load Project, Open button. In Explorer that opens, *.dip, *.mvp, *.mvy are in the list of file types. Open the dropdown, select *.*, navigate to the folder with the MVD files and select the MVD file that you want. Et
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by
• Music Maker

  9 answers, most recent on 7/3/2025

  RE: Music Maker Premium 2024 Gives two errors when trying to load Projects
  thanks for answering, but my problem is i can save very short song on the same drive or some old one can be load on the same drive but the new song using new 2024 sound loop dose not. by the way i ran the magix as administrator result was the same.
• SOUND FORGE

  10 answers, most recent on 2/17/2025

  RE: Can SF 7 be uninstalled and reinstalled?
  rraud, thanks for getting back. I bought SF-5 in 2004. It came with an installation disc that asked for the SN, which was included. I *think* I registered that online as well with no problem. Not sure anymore. Some time later, I contacted Sony
• Movie Studio

  5 answers, most recent on 7/29/2024

  Cant open my program
  I have updated my pc with new equipment and Movie studio 23 Platinum will not open
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @jesse-b The steps you need to do were already mentioned by @CubeAce Please visit Magix.com and log into your customer account with your e-mail and password. Look under 'My Products' for registered software. If you want to change the e-mail you can
• Movie Studio

  25 answers, most recent on 3/20/2023

  [Solved] Aspect Ratio Query
  Whilst I am aware that the aspect Ratio for 720 x 576 is 5:4, I have a video clip that plays as if 16:9 on the PC Monitor and a check with MediaInfo tells me it is 16:9 (see screenshot).   I want to edit it into smaller segments. I then set up a new
• Movie Studio

  24 answers, most recent on 2/3/2025

  RE: Edited video length
  I was able to fix the issue by reformatting my 32gb thumb drive. For some reason it wouldn't save it as one video even though it was a brand new thumb drive. Once I formatted to the exFAT it saved as one video. It was stressful even though it was a
• Video Pro X

  34 answers, most recent on 1/18/2023

  RE: [Solved] Major incompatibility problem.
  @CubeAce it's a head scratcher for sure. I will start rebuilding a new NVME and start to migrate over to it slowly. A way to also not install software that I don't use. I was in panic mode when it happened to me, spending hours trying everything.
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @johnebaker @me_again Hi John. So definitely a Magix problem then. I would be happy to upgrade next time around if they just fixed all the bugs instead of trying to produce something new. To date VPX12 was the smoothest bug free running version of
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Music Maker

  5 answers, most recent on 6/25/2024

  RE: Magix 2025 Upgrade Issues
  Great to hear! Enjoy the new Program! I like it much more than previous ones!
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @browj2 Hi John, Thanks for this. The email link which @SP. and @Reyfox posted is the one stated in the email, under FAQ #4. But I agree, the button to Join the Boris FX Community does take you somewhere very different! Like you, I already had a
• Photo & Graphic Designer

  One answer, on 8/5/2024

  Xara Web Designer Premium (19) crashing
  When I try to add a new YouTube video, the program crashes.
• Other products

  2 answers, most recent on 11/17/2022

  RE: [Solved] Photo Manager
  @Craig-Mussells Welcome to the Magix user to user forums. Do you already have PM installed and in current use on two computers? If so, then yes I believe you will need to purchase a new licence for the third activation. Email infoservice@magix.net
• Photostory

  9 answers, most recent on 7/28/2024

  RE: Added text settings
  How can a new title image be created instead of adding a title to an existing photo in Photostory Deluxe 2024?
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  @johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . So why would MS set every single new import to that name, (unless it's a technical bug) .. . . That is what we are trying to determine, however to do that we need answers to the questions that have been asked ie : What is the
• Music Maker

  4 answers, most recent on 11/19/2024

  RE: musi maker 2015 no more export facility at all
  @henryebdon Hi . . . . now i have no expoprt facilities at all . . . . What changed on the computer between working and not working, eg Windows upgrade, new computer, etc? John EBForum Moderator
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: Movie Edit Pro 2015 Plus on Windows 11?
  @david-again Hi Movie Edit Pro 2015 does work on Windows 11, however there are limitations after installing:- Importing video with Dolby Surround Sound, and exporting MP4 h.264 encoded video, with Dolby Surround Sound, are not supported due to
• Rescue Your Videotapes!

  2 answers, most recent on 4/3/2024

  New computer, Rescue your videotapes version 4
  I have a new desktop computer and have tried to install the above software. it is installed but will not open to use. I have rescued video in 2015 which I now wish to edit but cannot do so. Will new software accept this video? Do I have to
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  Hello friend, I have good news. I have finally managed to install all the vita instruments that are now functioning properly. This action includes everything you recommended, including what I tried to move later. In addition to what you recommended,
• Music Maker

  6 answers, most recent on 8/28/2024

  RE: change my email
  its like owning a trile compaird to what i have loged into old name adress on new name no subscriptions or vst i own ect please help
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  John thank you. In 2014 i did analyses of my video by using MAGIX, many years passed and wont to reanalyze same video, but i forgot settings which was at that time. The frame from video was like this .... ... And now with a new version i can't