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@peter1968 Hi Try installing both x86 and x64 versions of the Microsoft Visual C++ Redistributable 2013 (v 12.00) from here, then install the update. HTH John EBForum Moderator

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

Error message when attempting to play back a music file

I have Audio Cleaning Lab 2013 installed on my Windows 7 machine and recently this error message popped up while attempting to listen to a music file: "The wave shape device: speakers / headphones Realtek cannot be opened for playback. Reason?

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@AAProds, @CubeAce Hi Al, Ray . . . . trying to install the program on too many computers and that I had to deactivate one of them. I had the same, the good thing is you do not have to shutdown the program to log in to your account, the dialog takes

Movie Studio

4 answers, most recent on 12/18/2023

RE: Problems with Movie Studio 2024

Hi, what is the version number of this version that you updated? (when you say downloaded does it mean that it was updated internally by the program? OR is there any way to download a file that contains a separate update?)

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Ok. Yes, then I suspect that without reinstalling Windows or using an external USB audio interface with its own ASIO drivers we likely cannot suggest much else. It's odd that iZotope also crashed after you updated the audio drivers. This

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

@Manfred-von-Erlangen When your 25 minute was encoding, did the window actually say hardware encoding? Driver 591.44 encodes OK but the window does not mention hardware encoding just the "please update driver..." Incidentally, I tried the Srudio

Movie Studio

14 answers, most recent on 3/25/2024

simple update from version 2023 to 2024! Impossible to do!

Hi, It is not possible to complete the update on the sales website because there is no option for this. And I have no more patience for excuses on the excuses table. Magix is chaos!I'm unfortunately going to change editors. I'm tired Magix!

Movie Studio

7 answers, most recent on 11/10/2024

RE: Program will not run.

@George-Moore Hi As @emmrecs has commented it looks like you have 2 issues. Was the Extra content, ie the additional effects features etc, or the NewBlue effect being installed when the update patch was initiated? If so this may be the cause of the

Music Maker

9 answers, most recent on 5/21/2025

RE: Trying to get Magix Music Maker 12 Deluxe running

@james-b8987 another update, i was successfully able to load my old project files into a newer version of MMM... now i just need to find my old license for sonik synth and figure out how to get MMM to recognize it lol. Try to place old VST plugin

Movie Studio

14 answers, most recent on 5/6/2023

RE: [Solved] Intro/ Outro animations

@Demys-frank Hi . . . . I have tried to update video codecs to K-Lite Codec Pack Standard 17.5.5 for win 10 64x. . . . . These are known to cause issues with the Magix installed codecs - I would strongly advise you to uninstalled the Codec pack. In

Photostory

53 answers, most recent on 11/30/2024

RE: new photostory 2025 version is completely UNUSABLE and crashes...

@David-Robinson5527 Hi . . . . I rather think there was more to that update than they are saying . . . . You may be correct, comparing the file size of the previous patch .192 and .196 there is ~2kb difference, probabaly a re-release of .192, with

Movie Studio

31 answers, most recent on 4/3/2024

RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!

@me_again Hi Andy. If the partition needed to download the update prior to the latest (KB5035941)update was too small and didn't install or fully install then I think but am not sure that the current one is the replacement to your KB5035853. It was

Movie Studio

13 answers, most recent on 3/21/2026

RE: MAGIX Video deluxe 2026 Premium - time line list

@idd-2016 Hi Thanks for the hint, however, that is not what I was asking @browj2. In my previous post, you will see that I am already in the EDL dialogue and the Video and Audio options panes appear to be truncated. Does your dialogue show more than

Movie Studio

25 answers, most recent on 1/19/2023

[Solved] Hotkeys to pause at current frame vs stop and return to last cursor

I recently upgraded from Movie Studio Platinum v16 to 2023 on Windows 10. In previous versions, during editing, I could use the space bar to pause at the current frame, updating my cursor location, or I could press the enter key to stop and return

Movie Studio

31 answers, most recent on 3/23/2024

RE: Movie Studio 2023 vs 2024. What's actually changed?

@Lee-N Hi . . . . The update notification link? I can't find anything, not through lack of trying. Is this something you can access if your version is already up to date? . . . The link is in the pop-up that shows when a new update is

Other products

5 answers, most recent on 2/7/2025

RE: Independence Pro Premium Suite Being Flagged as Malware

Quick update from me. I have submitted a ticket and emailed three times since purchase and still have not received a single response. I've therefore now got no choice but to contact my bank to ask them to reverse the charge since the company take

Movie Studio

19 answers, most recent on 11/3/2024

RE: program crash on export after 5 minutes movie studio 2025.

Rob, my pc kept trying to update these drivers via the card control program and it fails and i get a popup that i cancel i need to investigate this but again thanks for all help love this forum and movie studio B.

ACID

One answer, on 7/9/2024

RE: Some plugins just showing up as a black box when installed

@Rayz-R If possible, try to test the plugins in other host applications first, for example via the free VSTHost. If they also appear black it's likely a problem with your graphics device driver. Try to update it.

SOUND FORGE

9 answers, most recent on 6/4/2026

Is this the end of Sound Forge?

I sent an email to support asking about a possible Sound Forge update and they said the following: "Currently, there are no official plans or announcements for the next release in the SOUND FORGE product line. At this point, we can't really say what

Video Pro X

7 answers, most recent on 12/13/2023

update from ProX14 to ProX15

Update from ProX14 to ProX15; any thoughts, positive, or negative

Web Designer

11 answers, most recent on 11/6/2022

[Solved] Web amendments

Added a new image to my website and selected publish, choose my hosting detail and selected publish however it hasn't updated my site and when I check my sites files area none of the files have been updated. What could be wrong. I have moved a lot

SOUND FORGE

4 answers, most recent on 3/16/2023

RE: [Solved] Playback is choppy in the editor but plays normal in a media player

I tried that and didn't help this time. Should that setting be disabled when working with wav formats? Just now I was running this issue by with OpenAI's chatGPT and one of the better ideas it came up with was to try mp3val. Turns out every mp3 that

ACID

7 answers, most recent on 3/5/2023

RE: [Solved] Where's the patch?

@Former user Here is your answer I've reached out to someone internal at Magix to see if we can get clarification, or a gesture of goodwill and get the bugfix back ported, or at least get confirmation of whether Acid Pro 10 is EoL so those of you

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

@SteveMTNO Screenshots would be helpful. You only downloaded the indices, correct? If you cannot see a list of devices that have updates available please try restarting Snappy Driver Installer and it should show you a list of components where newer