simple update from version 2023 to 2024! Impossible to do!

Roberto-Goncalves wrote on 3/25/2024, 9:06 AM

Hi,

It is not possible to complete the update on the sales website because there is no option for this. And I have no more patience for excuses on the excuses table. Magix is chaos!
I'm unfortunately going to change editors. I'm tired Magix!

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

Comments

browj2 wrote on 3/25/2024, 9:18 AM

@Roberto-Goncalves

Hi,

I just checked on the Canadian and Spanish sites and the upgrade is show there. Please show us what you are seeing. Which country do you have set at the top?

There is no chaos.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

browj2 wrote on 3/25/2024, 9:26 AM

@Roberto-Goncalves

Here is what I see when I choose International:

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Roberto-Goncalves wrote on 3/25/2024, 9:49 AM

@browj2

 

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

Roberto-Goncalves wrote on 3/25/2024, 9:51 AM

it simply doesn't exist
the option to complete
and enter payment etc...

be it international purchasing
or on my flag
Country: Brazil!

 

 

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

Roberto-Goncalves wrote on 3/25/2024, 9:58 AM

in vegas pro
I can do it
the update see...

here if I log in
I can complete
the purchase!

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

CubeAce wrote on 3/25/2024, 10:04 AM

@Roberto-Goncalves

Hi.

Check your browser is not blocking functional cookies as it may be the cause of the buttons not being visible.

They can been seen and used from my end in the UK.

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

browj2 wrote on 3/25/2024, 10:07 AM

@Roberto-Goncalves

Something is wrong on your end. I switched to Brazil and here is what I see.

When I click on Adicionar ao carrinho, it takes me to the login as I am not logged in yet. Try the site again without logging in first.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Roberto-Goncalves wrote on 3/25/2024, 10:26 AM

I couldn't upload
on the forum server. Look
capturing screens via video
which I saved on my server...

https://www.sispaic.com.br/videos/Salesmagix.mp4

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

Roberto-Goncalves wrote on 3/25/2024, 10:33 AM

I have already cleared the cache of the chrome browser, updated it,
I already connected to the magix account, it didn't work, I disconnected it
account and the button is not displayed either
to proceed, log in or whatever!

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

CubeAce wrote on 3/25/2024, 12:19 PM

@Roberto-Goncalves

Hi.

This link is working for me.

If you are still not seeing buttons then there is something in your browser or computer security settings that must be blocking them.

If you can't rectify the problem then contact Magix direct at infoservice@magix.net

Ray.

Last changed by emmrecs on 3/25/2024, 12:38 PM, changed a total of 1 times.

Reason: To correct email address

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4412 Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2128 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 555.99. - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MEP 2022, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Pro.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 3/25/2024, 2:43 PM

@Roberto-Goncalves

Hi

The Brazil website also works for me in both Chrome and Firefox.

. . . . I have already cleared the cache of the chrome browser, updated it . . . .

Try a different browser eg Firefox.

John EB

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Roberto-Goncalves wrote on 3/25/2024, 3:25 PM

Hi, Solved!

It's Kaspersky's fault, which changed the default between updates and started restricting operations involving website purchases. I've been using it for over 15 years. At this time it benefited from the Vegas Pro website and restricted from Magix (mms/vpx). Even discovering this was quite tiring. See that in history I had purchased 2 software from Vegas Creative (vms 15 and 17) and 1 from Magix (mms2023). After this there was an update and I don't know why it ended up harming Magix, but I know it changed the settings. Here in my country, 99% of video editor users use Vegas! Maybe this incorporated with artificial intelligence in defense systems is partly to blame in my case!

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024

browj2 wrote on 3/25/2024, 6:26 PM

@Roberto-Goncalves

Aha! So it was the Russians sowing chaos in Brazil. Where is James Bond when you need him?

I presume that you have it sorted out? Did you get MMS2024?

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Roberto-Goncalves wrote on 3/25/2024, 6:45 PM

@browj2

Maybe until they make it official who will be the next J.Bond, someone does what they want! Otherwise it will be like that Brazilian comedian, who put two very intriguing species of crickets in a matchbox to perform in Portugal. During the flight these two crickets escaped on the plane! Arriving at the stage in Coimbra, upon opening the box of matches, there were none, the intelligent comedian said: Ah... what an unprecedented event for crickets... one cricket devoured the other and then the other devoured the first!

Will Kaspersky launch a video editor?

I'm going to buy the update until tomorrow, which is the end date of the promotion, but the shopping cart issue is resolved!

Xara photo & graphic designer v17,v18 and v20(lifetime)

i7-8565U CPU & 1.80GHz / 16GB RAM / Intel(R) UHD Graphics 620 /Windows 10 Pro 22H2 / PowerDirector 4 years v12,v13,v15 Vegas MS Platinum 3 years v15,v17 Magix Movie Studio Platinum 1 year v2023,v2024