• Music Maker

  One answer, on 11/21/2021

  RE: product registration.
  @Royski There is no phone support. Which version and edition of Music Maker are you using? Have you downloaded all your features from the download tab?
• Music Maker

  One answer, on 11/21/2021

  product registration.
  I have bought... Registered music maker... but it wont let me do anything. says in the ABOUT box its registered to me but NOTHING......this is driving me INSANE that ive Purchased this and CANT EVEN EMAIL OR PHONE THE COMPANY.....somebody please
• Movie Studio

  8 answers, most recent on 11/19/2021

  RE: MEP MX cannot connect to my USB webcam, other software does. WIn 10
  @NJKatwoman Hi NJ. It is true and on the forum we have seen some people with problems using USB webcams with Movie Edit Pro. Normally this has been found to be down to the drivers the webcam is using. Some webcams do work apparently but I have no
• Movie Studio

  8 answers, most recent on 11/19/2021

  RE: MEP MX cannot connect to my USB webcam, other software does. WIn 10
  @NJKatwoman Hi NJ. It is true and on the forum we have seen some people with problems using USB webcams with Movie Edit Pro. Normally this has been found to be down to the drivers the webcam is using. Some webcams do work apparently but I have no
• Movie Studio

  8 answers, most recent on 11/19/2021

  MEP MX cannot connect to my USB webcam, other software does. WIn 10
  I purchased a USB webcam so that I could make good recordings of crochet tutorials. MEP MX cannot connect to the device. I installed old software from Pinnacle 12, and it had no problem connecting to my webcam. I need to take closeup and clear
• Video Pro X

  19 answers, most recent on 11/18/2021

  RE: Export from ProX to mp4 file and get a green screen
  @Reyfox I think you are confusing frame rates with exposure times and ISO settings. Variable frame rates depend mainly on motion differences and resolution requirements but additional requirements can be baked into the codec dependent on the
• SOUND FORGE

  2 answers, most recent on 11/17/2021

  RE: I have tried several times to register the trial Sound Forge 15
  @Michael-Glasser5684  The trial number will not show up in your account. You just get it via e-mail and enter it in your software. Didn't that work? Are you getting an error message? There is no phone support by Magix for Sound Forge users. So I'm
• SOUND FORGE

  2 answers, most recent on 11/17/2021

  I have tried several times to register the trial Sound Forge 15
  I have tried several times to register the trial Sound Forge 15, and it shows in my registration list with no S/N, and as far as phone support, I only get a recording to callback later. I have tried phone many times (later) and requested to send an
• Off topic

  One answer, on 11/17/2021

  [Closed] Disappointing: Magix Support
  Hello there, I hope this finds you well. I completed the online survey and found infoservice@magix.net there; I received the following notice moments later. >>>"Thank you for your mail. Unfortunately, we can't process your request, since
• Web Designer

  One answer, on 11/16/2021

  RE: Is there a way to capture what variant is being used from the browser?
  @Ray-Palla Hi Web Designer does not support PHP, it uses jQuery for all the functionality of the website. Assuming you want to capture the viewer browser to deliver, for example, a mobile phone compliant version - Web Designer already does
• Off topic

  One answer, on 11/15/2021

  Trial Periods and Account Management
  I, Kelly Eldridge, signed up for a 7 day free trial of "MAGIX Video Deluxe 2021 Plus - Windows Store Edition" on 11/14/2021. I did not receive a confirmation email but I did take a screen shot of the trial confirmation for my records. This is not
• Samplitude

  4 answers, most recent on 11/15/2021

  RE: Updating to newer versions with actual physical discs
  @BJR Hello, Welcome I have removed your name and address including phone number as you are in a public user to user forum. There are no Magix employees here, only users of the software. Stephen Forum Moderator
• Samplitude

  4 answers, most recent on 11/15/2021

  RE: Updating to newer versions with actual physical discs
  @BJR Please remember these are public, user to user forums, not a contact for any Magix staff and you should never post confidential personal data, like email or home addresses or phone numbers here. Hence, I have edited your post to remove
• Video Pro X

  122 answers, most recent on 11/21/2021

  RE: Proposed new computer specs for using VPX
  @AAProds @browj2 Hi. I have always had the text slightly larger than at 100% (110%) on my 28" monitors without the need for anything else to be re-scaled. Icons and programs themselves are not altered and run at the native resolution. My average
• Video Pro X

  19 answers, most recent on 11/18/2021

  RE: Export from ProX to mp4 file and get a green screen
  @BSMan Hi Bob . . . . I assume Shot Match is part of Media Info . . . . Shot match is in VPX under Video effects on the Effects tab. MediaInfo is a video/audio/image analysis program that only provides detailed technical information on the
• Video Pro X

  19 answers, most recent on 11/18/2021

  RE: Export from ProX to mp4 file and get a green screen
  Both phones were set to 30 frames per second not a variable rate, so at least that's covered. And each song is short, under 3 minutes, so it should be good. I've already done one last week using 3 cameras, two were phones, and the editing worked
• Video Pro X

  19 answers, most recent on 11/18/2021

  RE: Export from ProX to mp4 file and get a green screen
  @BSMan Hi Bob . . . . two were phones set to record in HD . . . . Mobile phones tend to record in variable framerate mode and are known to cause issues with several video editors including VPX if the range of framerate is too large the MediaInfo
• Video Pro X

  19 answers, most recent on 11/18/2021

  RE: Export from ProX to mp4 file and get a green screen
  Actually 2 were HD camcorders and the other two were phones set to record in HD. I was going to ask in a separate comment if there is some way in VPX13 to do some "automatic" color matching between cameras rather than fiddling around with the color
• SOUND FORGE

  3 answers, most recent on 11/4/2021

  RE: I have a new program with MAGIX for updating
  H!! raud, thank you! for your help! I've been using Sony Sound Forge Audio Studio Version 10 for years I'm a professional astrologer of 30 yrs and I have it come through the phone into the computer with the Audio Studio title and save and burn while
• Photostory

  6 answers, most recent on 11/3/2021

  RE: About to return Photostory - Have Manual, but too much is left unsaid.
  Thank you, John. But this is not what I am seeing in your Photo Deluxe program. (the picture box has symbols in it and there is also a checkmark and an X when the title square comes up not explained)). When I go into Titles/ caption basic. There are
• Web Designer

  5 answers, most recent on 10/31/2021

  RE: Jotform is shrunk on mobile version but ok on main
  @Encomm Hi . . . . I have no idea why the phones are on 6. . . . . The phone hardware may not support Android 11 depending on their age, make and model. John EB
• Web Designer

  5 answers, most recent on 10/31/2021

  RE: Jotform is shrunk on mobile version but ok on main
  I have no idea why the phones are on 6. I tried yesterday and both said that updates were up to date, I will look into this more. As it now works, as stated above will continue to monitor. The website probably will be rebuilt over the winter so will
• Web Designer

  5 answers, most recent on 10/31/2021

  RE: Jotform is shrunk on mobile version but ok on main
  @Encomm Both phones are running Android 6.0 I wonder whether this is at least part of the reason for the problem you are seeing? The latest Android version is 11. Is there any particular reason why you are not running a more up-to-date
• Web Designer

  5 answers, most recent on 10/31/2021

  RE: Jotform is shrunk on mobile version but ok on main
  Hi John, Thanks for your response. I have just checked it on my wife's phone as well and it is the same. Both phones are running Android 6.0 and we do not use Safari. For me the confusing bit is that it seems to work the 'Main' and not the Mobile. I