• Movie Studio

  5 answers, most recent on 9/28/2024

  RE: MEP keeps crashing
  Hi i had a similar problem for the last months. the kernelbase issue was driving me nuts.crashing about once every hour.Last week i noticed magix was using an excessive amount of virtual memory.My system was set to automatic virtual memory
• Video Pro X

  34 answers, most recent on 1/18/2023

  [Solved] Major incompatibility problem.
  This may be a one off but a warning to be careful about using third party OFX plugins. Trying to use Boris Effects Title Studio caused a crash which has disrupted Windows 10s' ability to show the thumbnail view of MP4 files. I suspect it happened
• Movie Studio

  13 answers, most recent on 12/31/2024

  RE: Cannot Install Movie Studio 2025 Platinum: Error-1
  @Information-Systems Hi, I am pleased to hear that your problem has been solved. Thank👍 you for your feedback. One more thing. I completely forgot to mention that I had to disable Memory Integrity via Windows Security. I have had problems with this
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Greetings Al, If it's any help, for such problems I use Exiftool (which is Command Line only) and Exiftool GUI here https://exiftool.org/gui/ ( I found out about this program here
• Other products

  6 answers, most recent on 5/27/2024

  RE: Re-installing MP3 Deluxe 19
  Ok, could you please elaborate what the problem and solution was? In case some other users here will find your topic as a search result for the same problem.
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  The saga continues.... @johnebaker ...Did the stereo error appear on importing the video/playback of the timeline or on trying to burn to disc.... the error always appeared when trying to burn to disc So as suggested by @Robert-Verwey and installed
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the
• ACID

  12 answers, most recent on 9/7/2024

  RE: ACID 11 Quits responding.
  heres the problem details:   DescriptionA problem caused this program to stop interacting with Windows.Faulting Application Path:    C:\Program Files\ACID\ACID Pro Suite 11.0\acidsuite.exe Problem signatureProblem Event Name:    AppHangB1Application
• Movie Studio

  17 answers, most recent on 7/28/2024

  RE: Issues with super fast videos or delayed audios
  @rbritz1970 Hi, I don't know, I just exported a few GoPro11 5312x2988 59.94fps without problem using video as HEVC. You could share that file/s on Google Drive if you want & we can try them, it'll tell you if we have the same problem?
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the
• Music Maker

  2 answers, most recent on 12/20/2022

  [Solved] Waveforms No Longer Showing
  I am unsure if I clicked something or if this is a problem others are having (didn't see any in other posts)When I see loops in the soundpool dock I can see their waveforms. But once I drag it into my project, it just has two straight lines, can't
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  Thanks for the continued help. The program installs just fine, and it's under a Sony folder in C: Everything normal there. The program opens normally and functions, except that I keep getting the "26 days left" message. It started with 30 days, and
• Video Pro X

  111 answers, most recent on 1/29/2025

  RE: Feedback about VIDEO PRO X15
  @Ivor-Williams007 Hi This topic is for feedback on using the program or reporting problems. Your question regarding NewBlue is off topic and has been hidden. Please create a New Comment (topic), John EBForum Moderator
• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  Yes this thread has gone somewhat OT. But until the OP provides full MediaInfo as requested solving his problem is guesswork. @Gary-Beckwith Do you have MPC-HC or MPC-BE players on your pc? The Media Info tab from either provides the same info as
• Movie Studio

  4 answers, most recent on 8/17/2025

  Align other audio tabs to this track
  Align other audio tabs to this track This function doesn't allow you to align objects on a track. There's a problem with the audio. What should I do? Thank you. 00033 doesn't align with 0005. I'm using the software's "Align other audio objects on
• Music Maker

  4 answers, most recent on 10/1/2025

  Missing download-links after upgrade paid purchase.
  Hi,Anybody having the same experience as I have had? Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. No email with the download links etc. as noted after payment and no response from support the last
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Movie Studio

  5 answers, most recent on 12/9/2022

  [Solved] Movie Studio 2023 Suite don't start
  Hello Movie Studio 2023 Suite closes immediately after starting. Does anyone have such a problem? My system is: Windows 11 Pro 22H2, 22623.1028 thx in advance
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  RE: Soundforge Pro 18 automatically changing the sound of my files
  @Dave_W Don't edit MP3 files. Always convert them to WAV first or enable in the Sound Forge program preferences to proxy compressed file formats. MP3 is used as an end consumer format for playback. My guess is, that editing MP3 files in modern
• Video Pro X

  9 answers, most recent on 12/3/2024

  RE: Magix Video pro why does it say Source: Empty when there are files
  I have just had this problem, between shutting down last night and turning on again this morning the Source Window had moved its self over the top of the main preview. All good now, thanks.
• Movie Studio

  20 answers, most recent on 6/2/2025

  RE: Mastering Suite has disappeared
  @hdrechsel18 Hello Harry, I can fully agree with all the advice that @johnebaker (John) gives you. I would like to add here that Microsoft will no longer support Windows 10 from October 2025. Your Computer Configuration dates from 2011 (14 years
• Movie Studio

  33 answers, most recent on 9/22/2024

  RE: some transitions not being implemented after export
  @jim-thorley Hi and welcome to the user to user help forums. I'm sorry but can't replicate your problem. Both have exported and with hardware acceleration from my nvidia graphics card. It helps us a lot if you can put the complete spec's of your
• Movie Studio

  27 answers, most recent on 2/27/2025

  RE: Neat Video - Version 6.0
  @johnebaker Hi John EB, You're quite right as is Andy who initially found the issue. I blame old age multi-tasking with too much or not enough coffee, a day after 8-10 inches of snow removal 2h20m. MMS - patch 227 VPX - patch 253 (according to what