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Please send in a ticket to support as there can be a few factors that can cause this problem. Possibilities can include firmware of burner not up to date, Not having the latest burn routines which you can download from a link below, software

Movie Studio

One answer, on 7/6/2010

RE: burning to DVD

Ave 1, I am having the same problem. I thought it might be my DVD Burner, but I was able to output the file to a WMV and burn it in my Magix Video Deluxe 2 program. I do believe that there isa problem with my Magix Edit Pro 14 Plus program, but so

Music Maker

2 answers, most recent on 7/4/2010

Sound distorting or dropping out

OK i have another problem and this one has been bugging me for some time. I take it that this software will not run with XP Windows that has a Celeron processor. I have attempted to run the software on a laptop which only has 2.49Ghz 240mb RAM and

Movie Studio

5 answers, most recent on 10/14/2010

RE: Error 13 when burning a DVD in MEP 16 on animated menus, why?

Check to see if there are any updates for your burner firmware.

Movie Studio

One answer, on 7/1/2010

RE: [Closed] Internal error while processing error accessing drive might be be

Sounds like a straight forward error. You might have other burning software installed which is a default burning tool for the drive, therefore when the drivers for the burner are in use, the other application starts, even if just in the

Rescue Your Videotapes!

2 answers, most recent on 6/23/2010

RE: I am considering buying Magix RESCUE MY video Tapes.

Hello Shiners, if you do buy Rescue Your Videotapes, then make sure you DON'T buy the version which has Movies on DVD 7! If you do you get the old version, which amongst other things is NOT Win 7 compatible. Also, you may end up with an old USB

Movie Studio

2 answers, most recent on 6/17/2010

RE: [Closed] When I tried to burn a DVD on mynewly installed Dell Vostro PC the 'burn' tab in Movie Edit Pro 14 Plus does not show the identity of the DVD burner.

Does your newly installed DELL have Win7 ? If it does, then it won't burn, cos it isn't Win 7 compatible. Even if you don't have Win 7 , always get everything updated, including the firmware for your burner too. Also try downloading and

Movie Studio

One answer, on 6/16/2010

RE: [Closed] Using Movie Edit Pro 15 willnot burn to dual layer DVD

Hi ronversci, you can burn dual layer discs with the program. You would have to check that the dual layer discs you are using are those recommended by your burner manufacturer. Make sure your firmware is uptodate for the drive too. Don't burn

Movie Studio

One answer, on 6/16/2010

[Closed] Using Movie Edit Pro 15 willnot burn to dual layer DVD

uploaded & edited a long movie 5.4 gb aprox 2 hours footage and I am unable to burn to DL DVD using a DL burner. Takes ages to do and when finished writing to disc says an error has occured. The dvd has film on it and will play on a dvd player

Rescue Your Videotapes!

3 answers, most recent on 6/9/2010

RE: Connect the VCR to the computer

I am sorry then, when I answered the question, it was based on me looking up the program system requirements from the manufactures page, which does not list Windows 7 as a supported operating system, perhaps the European version differs, I never

Samplitude

2 answers, most recent on 6/10/2010

RE: [Closed] samplitude music studio 14: can't burn cd's anymore

Have you installed any new software into the system since the last time you were able to burn with the Music Studio program? You might have other burning software running, even if in the background, so therefore the magix software cannot obtain

Movie Studio

2 answers, most recent on 6/17/2010

RE: [Closed] When I tried to burn a DVD on mynewly installed Dell Vostro PC the 'burn' tab in Movie Edit Pro 14 Plus does not show the identity of the DVD burner.

HI YOU CAN TRY UPDATE THE PROGRAM OR UPDATE THE FIRMWARE OF YOU DVD BURNER. MAY HELP.

Movie Studio

2 answers, most recent on 6/17/2010

[Closed] When I tried to burn a DVD on mynewly installed Dell Vostro PC the 'burn' tab in Movie Edit Pro 14 Plus does not show the identity of the DVD burner.

How do I get Movie Edit 14 Pro Plus to recognise the DVD burner in my Dell Vostro PC?

Music Maker

One answer, on 6/4/2010

can't export

I had been using windows XP with Magix Music Maker 15 and I had been able to get the export function to work. Now that I've purchased a new machine with windows 7, all I get is the message "No burner hardware found". The CD / DVD burner works

Movie Studio

One answer, on 7/17/2010

How come i can not see my video AFTER i export it to Quicktime??

Hello, I am currently having a serious problem. I rescently cleaned out a laptop of EVERYTHING and installed Windows Vista, Magix Pro 15, Roxio Burner,Quicktime player, and the Sony handycam program that came with my Sony HD camera.(These are the

Off topic

3 answers, most recent on 6/30/2010

RE: mda reports dvd image creation error - PhotoStory CD/DVD 5

Kellyk, know how you feel, have PhotoStory CD/DVD 8 and the same problem persists. Don't know if it's in the computer or the program but the lack of feedback from Magix is really pissing me off this program. I actually burned 1 initial project and

Off topic

2 answers, most recent on 4/16/2010

RE: How can I fit video on 1 disc

Have you tried using the DVD burner that comes with Magixs Movie Maker? What version of MM are you using? MM15 and 16 allow you to very the bitrate on a movie to make it fit on a DVD even if it is over sized.

Off topic

One answer, on 4/7/2010

RE: [Closed] my movie is ready, How can i burned in a dvd.?

Well one must make some assumptions here....we will assume you are working on MEP14,15,or 16. It is the same process on all of these so.... Save your project. In he upper right corner beside "edit" is the "burn" tab. Press this and insert a dvd

Photostory

One answer, on 4/15/2010

Encoding error, cannot burn DVD

When trying to burn a DVD with Photostory 8, I continue to get an encoding error. The following is the last lines of the log for 2 separate attempts: (date) 078: Step 4 of 6, Creating DVD image...Error: 84F I've tried several

Photostory

2 answers, most recent on 8/15/2010

RE: Magix will not recognize my burner.

Contact the maker of the burner (find their web site) and see if they have an updated driver for it. Magix uses advanced programing so your burner may not be up to date to handle it.

Photostory

One answer, on 3/21/2010

No burner found, no ISO

I try to burn a DVD. The window that usually has the Burner info is empty and a burner can't be found. I am not given the option to burn an ISO Magix Photostory on CD and DVD 8 deluxe

Photostory

One answer, on 3/15/2010

RE: PhotoStory CD & DVD 8 having a problem burning to DVD.

I also having the same problem whenever i reaching 6th step to burn the dvd. I had solved my problem by removing my NERO8. I not exactly sure why it conflict the burner or so. After i delete my NERO8, i smoothly burn my dvd successfully.

Photostory

2 answers, most recent on 8/15/2010

Magix will not recognize my burner.

I just purchased the program and like it but it will not recognize my burner. Burner works fine with other software. I am running a PC with Windows 7.