• Music Maker

  2 answers, most recent on 12/2/2022

  [Solved] Compatibility issues between Music Maker and Komplete Kontrol
  Im having some issues with Komplete Kontrol when running it through Music Maker, in Music Maker it looks like this: While in Fruity Loops it looks and runs like it should: Some Komplete instruments works just fine in Music Maker though - like
• Off topic

  2 answers, most recent on 12/12/2024

  RE: [Closed] Deactivating devices when email address has changed
  @RonaldR-Niquette Hello, welcome This is a public open user to user forum and as everyone can see your personal information, I have removed your email addresses. Please contact infoservice@magix.net for further assistance. Stephen Forum Moderator
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  I notice in your first image it says the image is HIEC. That is slightly different from HEIF which I know is supported at least in the latest versions of the program but If the encoding is different it is probably an unsupported image format. Is the
• Movie Studio

  10 answers, most recent on 3/18/2025

  RE: Movie Sutdio 2024 Platinum 23.0.1.236 New Project Function Unusable
  @ralph6 Hi The issue you are having is most likely a scaling issue in Windows, see this Magix Support article. HTH @Reyfox Hi Tony - thanks for the heads up. John EBForum Moderator
• SOUND FORGE

  7 answers, most recent on 10/27/2022

  [Solved] Download installer fails to complete (both trial or retail)
  I'm able to download the small installer for both the trial and retail version of Sound Forge 16, though the download will fail when downloading either 32bit or 64bit versions. I tried turning off my anti-virus as I know that gets recommended, but
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @david-again Yes, I noticed the same! Weird. The only editing differences I can see are for Platinum, you don't get the Boris FX effects package and only Stereo Audio editing (as opposed to multichannel). The BIG difference (the way of the world,
• SOUND FORGE

  9 answers, most recent on 12/23/2024

  RE: Line in connection from audio source to a Windows 11 laptop
  Hi John, The Windows 11 view I see is as below : Not sure where the recording input / stereo mixer is that you refer to in your reply? Thanks.
• Audio Cleaning Lab

  32 answers, most recent on 11/21/2024

  RE: importing a stereo mp3 file into both tracks seprately
  @Gerald-Shantz Hi . . . . Not for me! The line is there, but no handle. . . . . Did you select the audio object? See the video clip I posted above on splitting the audio channels, you can see the handle appear 9 secs into the clip. . . . . No matter
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @john-m33 Hi . . . . jerky MPEG-4 exports when using the NVIDIA GeForce RTX 5060 GPU . . . . much better using the Intel UHD Graphics option . . . This difference between the 2 GPU's performance and the jerkiness would suggest that Interlaced video
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  Hallo @Can-Dive, As a Dutch moderator I would like to respond to all your comments. As you may have read somewhere, Magix Germany has changed hands. There is currently a major internal reorganization going on. This has some consequences for us as
• Music Maker

  7 answers, most recent on 12/19/2024

  RE: Score tool bar - Can't get rid of it
  Yes, I do. I start the basic structure of all my music with Labs "Soft Piano" and then elaborate from there. Thanks for the hint, I'll see if I can do something with this information. I had noticed the floating of the tool bar too and didn't
• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  @Eric-Elliott  Just delete that new Movie, your original won't get altered, you can see there's nothing on the timeline of the new movie & the name has - 01 at the end, the name can be changed with the downward arrow, & the msg is saying
• Video Pro X

  27 answers, most recent on 3/28/2025

  RE: .mov file is disappearing over time
  @Joshua-Burner, @Gid Hi . . . . If this file has already got transparency & then you've added Chroma Key that might mess with that files alpha channel. . . . Gid is correct, adding Alpha to a video or image which already has an Alpha channel
• Movie Studio

  3 answers, most recent on 9/16/2024

  RE: Videos made with artificial intelligence
  Hi Bol, Thank you very much for your response, I really appreciate and will closely look into it to see all the details Best Regards, José Robles
• Movie Studio

  10 answers, most recent on 3/15/2025

  RE: Movie Edit Pro 2016 Plus Ungrouping Problem
  @craig-dingle Yeah, not easy to work out from your picture as the bottom image doesn't have any yellow, but I can see you've got some 'Vide/Audio on one track' & some that are not, then when you've ungrouped them it has separated the video from
• Movie Studio

  8 answers, most recent on 5/18/2025

  RE: MEP 16 Pro Plus - Creating Caption Color Background Mask
  Hello Al ... thank you for the message (sorry for the late reply). The layout: (the difference in years of the application version), is why we don't see the same parameters? Yes?
• Music Maker

  2 answers, most recent on 7/18/2024

  RE: GUI locked out - anyone ever seen this (pic)
  Thank you so much! Shift+Tab expanded it for me back to normal and now I can see the proper track controls.
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Off topic

  160 answers, most recent 10 hours ago

  RE: Magix support has not responded to support tickets for months
  @Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem
• Photostory

  5 answers, most recent on 9/24/2025

  Slideshow glitches
  I am new to Photostory and I'm unable to find the answer to this quesiton. When I play the slideshow the photos glitch and are not smooth at all. I tried to export it to see if it is just the playback on the software, but the export freezes 20% into
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @kPeiffer @johnebaker Hi, Thanks for your help. John EB, there is no RunApplication for macros in Access. @kPeiffer, your cmd code works fine outside of Access, but running it from within Access is done using shell and doesn't work. The workaround
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, My OneDrive has around 30,000 files many of which I find useful when sharing data with friends and family. Yesterday I started transferring files from OneDrive with the intention of uninstalling OneDrive once empty.. Sometime late today I
• Music Maker

  2 answers, most recent on 6/28/2025

  RE: need to download music maker mx version 18
  @Lance-Troian Hi Assuming the serial number begins with P2- it is unlikely that the product can be registered. If you wish to try, the download for your registered product is available in your account at magix.com, login using the Account icon top
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  All of my work is done on 24/192 uncompressed .wav files. I don't resample/downsample anything till I'm done. There is no compression done whatsoever. The resampling/downsampling is all done in iZotope. I'll try getting MediaInfo and see what it has