• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are
• Movie Studio

  6 answers, most recent on 9/5/2023

  RE: [Solved] MP4 Problem
  Hi Ray and John, thank you for your help. I may have made a mountain out of a molehill as the fault lay not with the product but more with the operator. When I selected Export Movie in the File Menu, and then the Video as MP4 option, I went to the
• Movie Studio

  10 answers, most recent on 3/22/2024

  How to make ''Movie Studio 2024 Platinum'' less Visually-Painful??!?
  I had MEP (2022).It worked fine, up until a few weeks ago, when it developed a fault which would cause it to freeze-up (for 10-seconds), approx 30-seconds after the program was launched.*This happened every single time | Even when no video was
• SOUND FORGE

  8 answers, most recent on 9/6/2024

  RE: SF Pro 18 can't drag and drop or auto preview
  Hi @Teles, I cannot duplicate the drag/drop behavior on Win 10.Can other Win 11 users confirm this behavior? I cannot duplicate the 'Auto play' behavior either.Is 'Auto play' enabled in the 'Open' window? Do you have the latest build (currently
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  @CubeAce Hi Ray, You're right, 23 Gb is very unusual, but it's just a typing error... sorry, my fault. It's in fact 32 Gb, two 16 Gb sticks. As for the audio buffers, I'll take your advice and change from 6 to 2. When you say "a setting of 32768 for
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Nicole, VP9 is a propriety codec. Magix will not open VP9s, I assume because it is a paid program. Free programs can open all of those "free" codecs (although I note that, even with the VP9 decoder from the MS store installed,
• Audio Cleaning Lab

  3 answers, most recent on 8/8/2024

  RE: Can't start free trial, installer just links to dead URL
  @dave-b3271 Hello welcome See here and login with the same credentials, then go to product registration. Stephen Forum Moderator Ah! Thank you. Actually, this also didn't work at first, but that isn't your fault. Your link initially led to a
• Samplitude

  15 answers, most recent on 1/20/2024

  RE: Midi Keyboard, not operating correctly
  Thank you for your input, i have been told Samplitude 7 had the problem you are referring too. I have created a support ticket and have had some interchange with them, but haven't heard from them relative to my last note to them. This is very
• Movie Studio

  27 answers, most recent on 11/18/2024

  RE: Where'd the track options go?
  Hi, @Windows-user6314  I used to use Vegas Movie Studio 15, then I updated to version 17 until they discontinued it. To this day, some say that it's Vegas' fault (Creative) and others say it's Magix's fault. I understand that it doesn't matter
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not
• Movie Studio

  31 answers, most recent on 4/3/2024

  RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!
  @Apollo89x Greetings. OK, I'm confused. Probably because I've missed something. If so please let me know. This topic is about your MEP 2022 freezing. You say "Since a few weeks ago the program has developed a bug, which now causes it to freeze-up
• Movie Studio

  6 answers, most recent on 4/16/2024

  RE: Not able to create a movie
  @Rashi Hi and welcome to the user to user forums. Please read and try to comply to the requests in this post as reasons for failure could be many and the information asked for could speed up any resolution given and will encourage other members to
• SOUND FORGE

  2 answers, most recent on 3/31/2025

  RE: Twice I have been sold a non working product
  Problems redeeming voucher codes is usually the fault of the seller, which unfortunately is common and I usually recommend purchasing directly for Magix. Redeem voucher from third-party sellers like Best Buy, Musician's Friend, Guitar Center,
• Movie Studio

  35 answers, most recent on 11/12/2024

  RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?
  @CubeAce Hi, yes my PC has the specs to power through some material that may bog down other's PC's but if a program has a 'fault' it still shows on my PC, I generally avoid .MOV with MMS, some play/load but stutter when played, some just load a
• Rescue Your Videotapes!

  7 answers, most recent on 6/20/2024

  RE: Capture show a couple of seconds then blue screen
  Hi AAProds/johnebaker Well, the results are in and...unfortunately...no change after following the advice...i.e., " I start the transfer process all I see in the monitoring window after the first 2-3 seconds of the video display is a blue screen.
• Movie Studio

  69 answers, most recent on 4/9/2024

  RE: VHS captures, video "washed-out"
  @Can-Dive It is true that the capture was washed out but the fault is the Startech capture device, not the software and this has been documented. Nothing's "at fault". The levels have not been set correctly for that particular tape. The levels
• SOUND FORGE

  16 answers, most recent on 11/1/2023

  RE: SF7 will not open WAV files
  It could well be a fault with the file. I told the person who sent it to me about the problem, and he says everything appeared to be normal with the file. I guess this will remain a mystery. In any case, I now know hot to handle it should it happen
• Music Maker

  12 answers, most recent on 1/30/2024

  RE: unable to start program as it insists I have already registered and wi
  @Mark-Aaron Correction of factually inaccurate statement: Melodyne is a Celemony product. Some version of it has been offered as an add-on to specific Magix software. However, as @browj2 writes, support for it is given by Celemony. The fact that you
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  @ron-griswold If you could give the exact specs of this a very "bare system fully updated" That may prove to be extremely useful. Never confuse the ability to play a file back successfully on any given machine with the ability to edit it. They are
• Movie Studio

  31 answers, most recent on 4/3/2024

  RE: MEP 2022 freezes for 10-seconds everytime | 30-seconds after startup!!
  The best way to describe/explain it is:1) I launch MEP (*can be with or even without a video loaded / As the fault occurs even when no video is loaded)...2) MEP opens, the video is loaded onto the timeline, and I can scroll around & edit the
• Movie Studio

  80 answers, most recent on 2/12/2024

  RE: no audio for mov files
  @CubeAce Ray, not "warns", advises/comments. Nothing bad will happen. As far as I am concerned, we live in a democracy and companies, provided they obey safety guidelines, should be free to do what they want. The EC in my view puts it's sticky
• Movie Studio

  8 answers, most recent on 11/1/2023

  RE: MAGIX Movie Studio 2024 Suite is crashing just after starting
  I am giving the crash log below ***************************************Sig[0].Name=Application NameSig[0].Value=videodeluxe.exeSig[1].Name=Application VersionSig[1].Value=23.0.1.179Sig[2].Name=Application
• Movie Studio

  34 answers, most recent on 11/23/2022

  RE: [Solved] Update Patch to 22.0.3.167
  Greetings all, As far as my problem with the install of the patch is concerned, I've sorted it. It was my system at fault. The UpdateService.cfg file somehow had the wrong working directory - no idea how that could have happened. AndyW
• Movie Studio

  3 answers, most recent on 6/14/2023

  My Movie Studio 2023 keeps freezing half way through an edit.
  I've been using this 2023 version for a few months now for my YouTube channel but it's developed a fault where on completing an episode the playback freezes half way through. Is this a known fault and can it be fixed.?