• Movie Studio

  One answer, on 12/30/2025

  [Solved] Using alt+shift+drag
  According to JCBrown tutorial 17 (Basic Editing 2) using alt+shift+drag on a trimmed clip on the timeline is suppose to slip the visible content. When I do this, both in Video deluxe 2026 and Video Pro X17, all I get is a black screen. Nothing
• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• Movie Studio

  7 answers, most recent on 9/29/2025

  [Solved] in Movie studio 2025, how can I combine audio tracks from wmv
  When I drop in, it automatically populate with the three tracks....I tried to unlink and the Ctrl H but nothing happened. Please advise.  
• SOUND FORGE

  4 answers, most recent on 8/12/2025

  [Solved] Glitches
  I used Sound Forge 12 (Sony) for years on an I7 with 24GB of RAM, and it worked flawlessly. Since Windows 10 is being kicked to the curb by Microsoft, and my PC was not capable of running Windows 11, I bit the bullet and bought a Geekom mini PC with
• Movie Studio

  6 answers, most recent on 5/20/2025

  [Solved] Imported file cuts existing object on timeline
  I'm using Movie Studio 2024 Suite, and all of a sudden, I'm having a problem when I import another file on top of an existing track. For some reason the new file deletes that portion of the original file below it. The attached example shows the
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  I wanted to thank everyone for their contributions as I received a response from BorisFX support after reaching out earlier, who through internal chanels helped correct the issue with Magix. My email account was re-established correctly and am now
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  [Solved] Error Message -24
  Hi everyone,   I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press
• Movie Studio

  2 answers, most recent on 8/7/2025

  [Solved] WRONG VERSION
  On 16 July 2025, I paid into your account the amount of 59.99 € to purchase the Upgrade MAGIX Video deluxe 2025 Ultimate as per attached Invoice No. Removed by Moderator and Receipt No Removed by Moderator. I downloaded the exec file and after
• SOUND FORGE

  6 answers, most recent on 7/10/2025

  [Solved] Music and vocals using Sound Forge Audio Studio?
  Hello. I write this topic to clarify my recent purchase. In detail, yesterday I bought the Sound Forge Audio Studio 17. I want to ask you if this program is suitable for music home studio projects. For example, karaoke adds vocals to a mixdown track
• Movie Studio

  4 answers, most recent on 7/17/2025

  [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes
  I just purchased the product after experimenting with the trial version. I did not see this problem in the trial. When I import some MP4 videos (not all), the last 2 minutes of the video are trimmed. So instead of a video that is 45:30 in length, it
• Movie Studio

  6 answers, most recent on 11/27/2025

  [Solved] Cannot install Video Deluxe 2026
  I just purchased and downloaded Video Deluxe 2026, on my Windows 11 laptop. But when I try to run the .exe file, it opens a window briefly, shows 0% progress, and then the window closes. It will not install. Where do I get product support? Thanks!
• SOUND FORGE

  4 answers, most recent on 7/14/2025

  [Solved] Sound Forge 17 and issues with Microsoft Sound Mapper
  Sound forge 17 causes my laptop to lose Microsoft Sound Mapper and I lose sound on everything. I can restart the laptop, and it will recover and start working again but as soon as start Sound forge it knocks it out again. I am currently running
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  [Solved] Soundforge Pro 18 automatically changing the sound of my files
  Please help! I've been using old versions of Soundforge for many years (up to Soundforge 11) to record DJ mixes and convert cassette mixtapes to mp3. Absolutely love the product and it's always done everything I wanted and more. I recently purchased
• Music Maker

  3 answers, most recent on 4/10/2025

  [Solved] I cannot produce a sound with VST instruments
  I've just bought Music Maker and am struggling with VSTi instruments. If I activate any VSTi instrument I can only hear it if I hit play on the screen but I cannot use the on screen piano keyboard. If I use record, the on screen keyboard records the
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: [Solved] Sound Forge Pro 18 - can't change bit depth to 32
  I cannot duplicate the behavior. I used the bit rate converter to convert a stereo 44.1k/16 bit file to FP-32 bit and 'Save as' to create a new file, No issues with the new file.Maybe try resetting SF (in the 'File' menu).
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: [Solved] Is there a way to increase the cache?
  Hi Gid, I have done an entirely fresh install. I cleared the cache and emptied the temp folder. Apparently the recommendation is to remove previous versions first. So I need not have installed the 24 version on the new PC first. I also turned off
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: [Solved] "Takes" functionality
   Hi All, Amazing what I have learned from all your comments. Not only the “Takes” subject, but also on the VDL work flow for film creation. Many thanks for all of this. I started my project to get through the VDL editing learning curb and that is
• Music Maker

  6 answers, most recent on 3/28/2025

  [Solved] Time Processor from MMM 2014 available in MMM 2025 ? I can't find it
  Hi, I'm a long time user of MMM 2014, I finaly changed my old computer and bought MMM 2025 PREMIUM but I can't find the "Time Processor" effect that was in the master FX rack. I hope it still exists, because that the main reason why I was using MMM
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: [Solved] Movie Sudio 2025 developed a strange behaviour
  @johnebaker Greetings John, I've installed the Emergency Windows Update (KB5070773) (26200.6901) which ostensibly is to fix a problem with no USB in Windows recovery mode. After an hour of editing with the Cineform clip there have been no black
• Movie Studio

  6 answers, most recent on 5/30/2025

  [Solved] Cannot get to Activation
  I bought online, downloaded , registered, created account, but cannot get thru activation. It stops there. I have put in my software number and my computer id . I tried them both with & without dashes. Cannot get past activation- cannot use
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  RE: [Solved] Missing DLL for Sound Forge Pro installer
  Thank you. Already had done the stock system checks. Turned to Magix support, and as I was describing the issue, it suggested this site
• Music Maker

  6 answers, most recent on 3/28/2025

  RE: [Solved] Time Processor from MMM 2014 available in MMM 2025 ? I can't find it
  In fact I found the way to do what I need !!!!!!! Simply by changing the tempo of the project : it has the exact same effect that the Tempo fonction of the TIMEPROCESSOR master FX of the ancient MM2014 ! I should have tried that before !! And for
• SOUND FORGE

  11 answers, most recent on 5/26/2025

  [Solved] Volume automation - Sound Forge 18 Pro
  Is it possible to tie automation to a hotkey? I want to be able to select a breath-intake in voiceover audio, then press a key to lower the volume by, say, -8 dB. In REAPER, I can do this via user-defined actions, but I don't see a way to do it in